Willowdale Subaru

Went in to buy a used Forester. Salesmen first told me there was no accidents on the car, but luckily I checked the Carfax and found that it had minor repairs done on the rear right Salesmen first told me there was no accidents on the car, but luckily I checked the Carfax and found that it had minor repairs done on the rear right. Dealership guaranteed me that it passed the Subaru certification and that all damage was fixed. Anyways, I went and did my own inspection on the car and found not only a big scratch with a dent, I found that the structural part of the rear bumper was never repaired. Completely smashed and rusted out. Was about 5 minutes away from buying the car before I noticed the massive damage. Manager kept trying to tell me it wasn't structural or it wasn't a big deal. Luckily didn't buy the car and left that dealership feeling disgusting. Do not buy cars from here. More

Short summary: This dealership acts fraudulently to cover up known issues with their vehicles before sales. This is not a baseless claim, they perform it on several levels in sneaky ways which are strictly i up known issues with their vehicles before sales. This is not a baseless claim, they perform it on several levels in sneaky ways which are strictly illegal, and are involving in an ongoing OMVIC investigation. Buyer Beware! I purchased a 2016 Subaru Outback from this dealership on July 6. Prior to the sale, I did a thorough inspection + test drive of the car and didn’t notice any major issues or warnings lights on the dashboard. However, the day after, the dealership dropped off the car to my mechanic to get the car certified and after the short test drive by the mechanic, a warning light popped up and the mechanic read the error code to see it was P0971, which indicates that the CVT valve body is defective and should be replaced. Once I notified them of this code, the dealership’s repair shop confirmed that the error codes on the car were cleared prior to the sale. This explains why it was not seen on my test drive, as the car needs to go through multiple drive cycles for errors to repropagate. This makes it impossible even for an observant buyer to see any warnings lights on the car when they are inspecting it. I was fully aware that I am buying the vehicle As-Is and there is no expectation or guarantees on issues after the sale, hence I initially offered to split the repair costs with them, but they refused. The issue is not that an issue popped up shortly after the sale which I would have no recourse over given it was sold As-Is, the issue is that they knowingly covered up and did not disclose the issue prior to the sale. By OMVIC mandatory disclosure laws, and by O.Reg.332/08, s.5; O.Reg.220/09, s. 1. of the Ontario Motor Vehicle Dealers Act, mechanical issues must be disclosed prior to a sale. This alone was against the law, however my later investigation revealed that they engaged in more scandalous behaviour. The car was sold to me with a Carfax (also part of ad listing) that was dated May 27 2026, with the last record done at Willowdale Subaru in February. The salesman even showed me the complete service history from internal Subaru records, making it seem like they are transparent. A newer Carfax I pulled showed that the vehicle passed safety and was certified on May 28, a day after the Carfax report that was attached to the ad. MTO certifications last 36 days, which meant this would have expired on July 3. The car was put up for sale just after it was expired on July 5, not coincidentally, but to avoid a buyer from discovering the issues and claiming a false certification by the dealership. Why would the dealership not just sell the car certified to increase its resale value? The last record on the new Carfax I pulled showed that the dealership did extensive work on the car on June 25 (just 1 week before I purchased it) which crucially included a valve body replacement. This is the nail in the coffin that shows the dealership not only knew about this exact problem of the error code I saw, but attempted to fix it (unsuccessfully), hence they did not disclose any of those repairs to me. It’s still unclear why the valve body is problematic, unless they falsified the service record for this car, which moves them to a whole other level of illicit activity. Neither scenario looks good for them, either the valve body was replaced and it did not fix the issue which they did not disclose (illegal), or they didn’t even replace the valve body but put it on the service history to act as an excuse to clear the transmission module error codes (also illegal). With the facts of the case presented, it stands that this dealership acts not just in morally unjust ways, but in several illegal ways. They operate under the guise of legitimacy being an official Subaru dealership and provide buyers a false sense of security. I strongly urge anyone to avoid doing business with them, but if you must, do not trust the recent service records they show and pull the Carfax. More

Our third vehicle from Willowdale Subaru. From Taher and Rubie to Darin, all staff were accomodating, provided an explanation of vehicle features. No pressure sales on extras for the vehic From Taher and Rubie to Darin, all staff were accomodating, provided an explanation of vehicle features. No pressure sales on extras for the vehicle and no upselling. More

Willowdale Subaru Charged $1,492. 16 for chemical intake valve cleaning (normally ~1 hour job) Willowdale Subaru charged me 9.5 hours of labor ($1,492.16)for a chemical intake val 16 for chemical intake valve cleaning (normally ~1 hour job) Willowdale Subaru charged me 9.5 hours of labor ($1,492.16)for a chemical intake valve carbon cleaning(not walnut blasting). From my research — and even Subaru Canada’s own admission — this service typically requires about 1 hour, not 9.5. When my car broke down and was towed in, the service advisor told me the carbon buildup was severe. When I asked if it was a safety issue, he avoided answering but left me with the impression that it might be. Later, the service manager claimed additional work was performed, but nothing was listed in the quote or on the final invoice. I contacted Subaru Canada twice: * The first time, an agent admitted chemical cleaning usually takes about 1 hour. * The second time, I was told to resolve it with the dealership. No official documents were provided to justify the charge. For context, carbon buildup is a known design issue in Subaru direct-injection engines, which can cause rough idling, misfires, poor acceleration, reduced fuel economy, and Check Engine lights. But this does not justify what feels like excessive billing and lack of transparency . I am filing a complaint with OMVIC (Ontario Motor Vehicle Industry Council) and posting here to alert other customers. If you’ve had a similar intake valve cleaning service at Willowdale Subaru (or any Subaru dealer), please share your experience. More

This dealership has not satisfied my expectations in the past 3 visits to service my car. Since they moved to Yonge Street the service department appears to be overwhelmed and does not provide the necessary past 3 visits to service my car. Since they moved to Yonge Street the service department appears to be overwhelmed and does not provide the necessary experienced advice to the clients in my opinion. I make sure they understand the reason why I travel 1.25 hr to this location is because I have had good service in the past. I complained about bad communication and the advisor responded it was my choice to travel so far to their location. They do not care if they lose me as a customer. I will probably go to a closer dealership in the future and buy my next vehicles elsewhere. It is never a good idea to let a longtime customer walk out the door angry and disappointed. The service advisors need to provide good, reliable , helpful advice. I hope they can turn this problem around soon. I will not, however, continue to use them for too much longer. More

Visited Willowdale Subaru recently with the intention of exploring and potentially test driving a vehicle. Unfortunately, the experience was extremely disappointing due to the attitude and behavior of the s exploring and potentially test driving a vehicle. Unfortunately, the experience was extremely disappointing due to the attitude and behavior of the salesperson we dealt with. Right from the beginning, the salesperson asked us, *"Are you buying today? If yes, then you can test drive."* We were shocked. How could we commit to buying a car without even seeing it or knowing the price, let alone driving it? When we expressed this, the salesperson reluctantly arranged a test drive — but with a visibly bad attitude the entire time. During the test drive, any questions we asked about the vehicle's specs were either met with "I don't know" or inaccurate, made-up information. It was clear he lacked product knowledge and had no interest in helping. After the test drive, we left and went to Markham Subaru instead, where we had a much more professional and respectful experience — and that’s where we ended up purchasing the car. This was one of the worst dealership interactions I’ve had. I would strongly recommend anyone considering Subaru to avoid Willowdale Subaru and take your business elsewhere. More

Just picked up our second car from this Subaru dealership, and once again, the experience was absolutely fantastic! We worked with Eric both times, and he’s honestly the reason we keep coming back dealership, and once again, the experience was absolutely fantastic! We worked with Eric both times, and he’s honestly the reason we keep coming back. He’s knowledgeable, patient, and truly goes above and beyond to make the whole process smooth and stress-free. From the moment we walked in, we felt welcomed and well taken care of. Eric took the time to understand what we were looking for, answered all our questions, and made sure we were comfortable every step of the way. You can tell he genuinely cares about his customers. We couldn’t be happier with our new car and the entire experience. If you’re thinking about getting a Subaru, we highly recommend this dealership—and definitely ask for Eric. More

"I want to express my gratitude to Afshin at Willowdale Subaru for their exceptional assistance in resolving an issue with my car purchase. Their professionalism, patience, and willingness to go the extra Subaru for their exceptional assistance in resolving an issue with my car purchase. Their professionalism, patience, and willingness to go the extra mile made a challenging situation so much easier. Afshin demonstrated excellent customer service and ensured everything was handled smoothly and to my satisfaction. Thank you for turning things around and providing such a positive experience!" More

Worst customer service, Order new vehicle said it will take 30-60 days to delivery Waiting over 90 days still no any delivery information update. Contact Ruby Wong gave me an answer no my vehicle deliver take 30-60 days to delivery Waiting over 90 days still no any delivery information update. Contact Ruby Wong gave me an answer no my vehicle delivery update from system??? Just a joke from Willowdale Subaru. Totally waste time deal with them. Making big mistake order from them. More

I had an outstanding time purchasing at this dealership. There was an excellent selection, and we were able to settle on the forester wilderness. There was an excellent selection, and we were able to settle on the forester wilderness. More