Willowdale Subaru

DO NOT USE THIS DEALERSHIP. We were extremely disappointed with this dealership. We bought a second hand car and between signing the deal and picking it up front headlight was We were extremely disappointed with this dealership. We bought a second hand car and between signing the deal and picking it up front headlight was broken. They refused to send the headlight to us and when we went to have it fixed it took over 3 hours. They claim that they told us it would take three hours but it did not. So they were responsible for the broken headlight, they barely apologized and only when pushed to do so, and we paid the price with over 5 hours time wasted including travel time. DO NOT USE THIS DEALERSHIP More

TIP: AVOID THIS PLACE. Had a HORRENDOUS experience with this dealership. Was shopping for a new WRX, and they asked if I wanted any options/packages to which I said no t Had a HORRENDOUS experience with this dealership. Was shopping for a new WRX, and they asked if I wanted any options/packages to which I said no thanks. They said ok, showed me my monthly payment without options, and said they would email me the offer sheet. I agreed and paid a deposit. When I got home, I discovered the salesperson added in a $thousands of 'options' to my offer! Multiple emails and calls were made to enquire, but she kept sending updated offers with additional mystery options, and said I can remove these on pickup day... Finally, on the day before pickup, I called the sales person and then a manager to chat through, as I needed to sort out a bank draft. The manager in particular was rude, dismissive, and said the OPTIONAL charges are now MANDATORY for every car. They would not provide details of what the added charges were actually for either. They were almost yelling at me for asking what the charges are for, they just kept saying it's mandatory and to go away if not happy. They would happily refund my deposit if I didn't want the car anymore. I was completely shocked by the level of rudeness, and decided to cancel and shop elsewhere. After verbally agreeing to a refund, and subsequently texting to say they have processed my refund, I got a passive aggressive email from a 'Loyalty Manager' who said they will 'deduct all expenses' from my deposit and only return it only once they sell the car....it's unbelievable what these crooks will say and do. AVOID THIS PLACE. Save yourself the trouble and just shop somewhere else, there are plenty of honest dealers out there that don't sneak in mandatory options. Seriously don't trust this place, their word means nothing. More

I had an excellent experience with Willowdale Subaru. Sales Rep Natanel Agronov was very professional, friendly and very responsive, and went above and beyond with my questions or special request I had. Sales Rep Natanel Agronov was very professional, friendly and very responsive, and went above and beyond with my questions or special request I had. Im so happy that I made the purchased of Crosstrek from this dealer plus the Technician guide person, Harish, so well experience explaining interior and exterior of the car. Superb staff . I have no doubt to highly recommend Natanel to friends and family, im happy to make a deal again in future. Cesar P. More

My experience with Willowdale Subaru this time around was terrible! There is no respect for people's time! I had scheduled an appointment to view a specific car that I was told was available, and made a 4 terrible! There is no respect for people's time! I had scheduled an appointment to view a specific car that I was told was available, and made a 45-minute drive to your dealership to see it. After waiting 10 minutes past the time of the appointment, I was informed that the car was no longer available. This was extremely frustrating for me, as I had taken time out of my busy schedule to visit your dealership and was counting on the car being available. Not only did I waste valuable time, but I also incurred additional expenses for the drive. I understand that mistakes happen, but I expect better customer service from a dealership. Here is an example of what better customer service looks like: I was to go to look at another car at Richmond Hill Subaru —after visiting Willowdale— and that car was sold as well BUT the big difference was that I was called and told that it was no longer available. It would have been courteous to have received a phone call or an email beforehand to let me know that the car was no longer available, so that I wouldn't have made the drive in vain. For perspective on the timing for those who think "xxxx happens", I called late the day before and the earliest appointment was the next day at 1pm. I hope you will take this matter seriously and make necessary changes to prevent such incidents from happening in the future. Of interest, I wrote to Darin Pilon (Sale Manager) and there was no response. Regards, Owner of 2 Subarus who was looking to buy a 3rd. My first Subaru by the way was bought from Willowdale Subaru in 2001 and I did get that 3rd Subaru from another dealership! More

Just purchased our first Subaru and am very pleased with the whole experience at Willowdale Subaru. Our sales rep Natanel Agronov was very knowledgeable and helped us find a vehicle that met all of our requ the whole experience at Willowdale Subaru. Our sales rep Natanel Agronov was very knowledgeable and helped us find a vehicle that met all of our requirements and within our budget. Would recommend both Natanel and Willowdale Subaru to anyone looking to buy a car. More

I have just leased my third car fro Willowdale Subaru and find the service excellent. Edwin, the techie guide person, was very patient with me. Tater Rezaee, my sales person guided my through the process and find the service excellent. Edwin, the techie guide person, was very patient with me. Tater Rezaee, my sales person guided my through the process and I appreciated his help. More

Grace at Willowdale have been fantastic. I picked my 2023 Forester. She has been there throughout the entire journey as I waited for this car. Always takes the time to respond and answer abs I picked my 2023 Forester. She has been there throughout the entire journey as I waited for this car. Always takes the time to respond and answer absolutely any questions I had for 6 months. This great example of a personal touch is what creates loyal dedicated customers to specific dealerships. More

Grace, you are best! I have home safely with my new cool Subaru Crosstrek Touring, I am very very happy, the driving feeling is so great, first time drive it feel like I have home safely with my new cool Subaru Crosstrek Touring, I am very very happy, the driving feeling is so great, first time drive it feel like it is part of my body，operation is so easy and comfortable, I can just focus on driving, body and hand just in right and comfortable position, specially like hand break position... All of these I will say thank you so much, withou your effort, I may still needs waiting for more months to get my new Crosstrek. Thanks Subaru providing the great product, and thank you for your professional great services. More

I just pick my 2023 outback. Thanks Grace. Grace is super helpful. I am so happy to make this purchase Thanks Grace. Grace is super helpful. I am so happy to make this purchase More

I had the best sales representative (Taher Rezaee) on my first purchased of Subaru Forester. He was very kind, I never felt pressured to make a decision, and most importantly, a professional - who knows th first purchased of Subaru Forester. He was very kind, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. Taher stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend him.. More