Whitby Toyota

Nobody enjoys reading through lengthy paragraphs to get key details so I’ve point formed my timeline below. - RAV4 XSE purchased in May of 2019, told 3 month wait – received it in March 2020; 10 months key details so I’ve point formed my timeline below. - RAV4 XSE purchased in May of 2019, told 3 month wait – received it in March 2020; 10 months later. ZERO updates were provided. - Purchased winter tire package from the dealership when I finally picked up my car - Picked up my RAV on March 9, 2020; Winter tires were in the back - When I got home my Husband loaded wrapped tires into my garage for storage for use in Winter 2020 - Received a call from the service department that they gave me the wrong tires. Service Manager was going to bring the right ones himself and exchange them at my home. - Said Service Manager came to my house to do the exchange after closing in his personal vehicle - I blew a tire at the end of last season. - Husband took tire to tire shop to have it replaced last month. Informed the tire is discontinued and the tires are from 2017. Here’s the thing: - I was sold OLD tires – winter tires have an 8 year life before they start to deteriorate. - Warranty is only 5 years so I've used them one season and have 1 more year - Essentially being called a liar when trying to work with Toyota to rectify the issue - Since the tire is discontinued I need to purchase ALL new tires because I have an all-wheel drive that requires matching tires. They have been used ONE season and I paid over $2,000.00. - Bill of sale reflects completely different tires than what I was given. Says I bought Michelin X-Ice and I have 235 60 17 Michelin Latitude Ice. - We are being told there is nothing that can be done since it was so long ago. Why would we check the date code on brand new tires sold to us by our dealership? I won't trust a dealership ever again. - I am waiting on a call log from March 2020 to prove that this guy called me to exchange my tires. In short the service department completely ripped me off, likely because I'm a woman and we are just told too bad. While reading through other reviews I see they tend to milk customers for anything they can. DO NOT trust this location with your vehicle or money. More

Vehicle was completed on time, work done as stated and price somewhat comparable. Basically a 4 star. price somewhat comparable. Basically a 4 star. More

Service at WHITBY Toyota always excellent I do not go anywhere else the service and the staff very good service I would highly recommend them anywhere else the service and the staff very good service I would highly recommend them More

This dealership is efficient and very dedicated to working with its customers to provide a positive experience while they take care of my 🚗 car. Customer service is always friendly and listens t working with its customers to provide a positive experience while they take care of my 🚗 car. Customer service is always friendly and listens to my needs and answers my questions. Thank you Toyota in Whitby for your continued service. More

The Sales Person Mike Han was great ! He handled both our deals and made it a great experience I Would Recommend This Dealership and especially Mike to Take Care of My Friends And Family ! Mike Has A Great F deals and made it a great experience I Would Recommend This Dealership and especially Mike to Take Care of My Friends And Family ! Mike Has A Great Future in the Car Business and I Wish Him Well ! Terry and Debi Lee ! More

I have a been a Toyota client for about 20 years now. I always have great service when I visit. always have great service when I visit. More

Chris and Sharon are very helpful when we told them about the car accident. The turn around was so quick and Chris offered immediately the RAV4 2021 to us. From the initial work up to the delivery of the ca the car accident. The turn around was so quick and Chris offered immediately the RAV4 2021 to us. From the initial work up to the delivery of the car Chris was there for us. Chris even volunteered to pick us up from our home to Whitby office. More

They are really nice tell you what you want to hear, then you sign the paperwork. Then they ignore you, you get no updates even when they said numerous times that they would keep you updated the whole time. you sign the paperwork. Then they ignore you, you get no updates even when they said numerous times that they would keep you updated the whole time. Just really frustrated and sick of being ignored. More

Excellent friendly service. Every associate went above and beyond to help us. We were treated like valued customers and not just another number or sale. Our next car will be bought here and beyond to help us. We were treated like valued customers and not just another number or sale. Our next car will be bought here More

I took my vehicle in for service and to have my winter tires installed. Quick efficient and friendly service tires installed. Quick efficient and friendly service More