Whitby Toyota

Beyond expectations Looking for a good quality used car I was a little apprehensive about approaching a dealership - my first such experience in 50 years of driving . . Looking for a good quality used car I was a little apprehensive about approaching a dealership - my first such experience in 50 years of driving . . . However my fears disappeared after I discussed my needs with Rashid Lorgat. He was very professional, understanding and empathetic of my requirements. Bottom line: my experience with the staff at Whitby Toyota was delightful. Rashid and Lawrence went over and above to facilitate me. If you are in the market for a Toyota - I highly recommend this dealership. Finally, thank you very much guys, for the totally unexpected free upgrade. D.P. More

Our Sienna purchase Our need for a larger vehicle lead us to looking at a minivan. Having done our research, we decided Toyota would be the best manufacturer to go with b Our need for a larger vehicle lead us to looking at a minivan. Having done our research, we decided Toyota would be the best manufacturer to go with based on their stellar reliability record for this model. Our friends suggested we discuss the purchase of a Sienna with Andrew Ward at Whitby Toyota. They bought a RAV4 from Mr. Ward and highly recommended him. We were given a detailed run down of all the trim packages available plus a test ride offer. In the end, we settled on a V6 7 passenger van that was already on order with the dealership. Our trade in procedure was hassle free and we got a really good price which offset the taxable amount of the Sienna. As an added bonus, Andrew offered excellent pricing on a winter snow tire package. A thorough explanation of all the controls and seating options was provided during the delivery. We are now happy owners of a Sienna and are looking forward to plenty of road trips. More

Trustworthy! We just purchased our fourth vehicle from Whitby Toyota...I think that says it all...loyalty! David Marshall and Andrew Ward were amazing, from the a We just purchased our fourth vehicle from Whitby Toyota...I think that says it all...loyalty! David Marshall and Andrew Ward were amazing, from the actual sale, financing, licensing, insurance and PDI. They treated us with respect and honesty and made us feel like a valued customer, what more can you want! More

Awesome Whitby toyota is a great dealership. The customer experience I got was amazing. Rashid Lorgat(product advisor) helped me throughout the process, kept Whitby toyota is a great dealership. The customer experience I got was amazing. Rashid Lorgat(product advisor) helped me throughout the process, kept me posted and made my experience very enjoyable. I will recommend whitby toyota for buying your new or used car. Great great customer service. More

Friendly and helpful Sam was personable and friendly. He listened to my needs and patiently helped me. I made a few trips in to see him and I asked many questions befor Sam was personable and friendly. He listened to my needs and patiently helped me. I made a few trips in to see him and I asked many questions before buying. He made sure I was comfortable with my decision. He genuinely seemed to want me to walk away happy. More

This was a very positive experience for me. All businesses should adopt the Whitby Toyota philosophy. The dealership wants you to be satisfied with the car you buy from them and the employees All businesses should adopt the Whitby Toyota philosophy. The dealership wants you to be satisfied with the car you buy from them and the employees are incredibly dedicated to serving the customer. It is rare today to find such exemplary service. The tires on the car that I was considering buying needed replacing and Rashid made a written note of this and also he made notes of my other concerns after he allowed me to drive the car to my auto mechanic. The tires were all replaced with brand new tires. The owner's manual was not in the glove compartment and Rashid called the previous owner about the manual, but the previous owner could not find it, so Lawrence ordered a brand new copy on Friday and when the car was ready for me on Tuesday, the owner's manual was on Lawrence's desk. Lawrence had the oil changed, the fluid levels topped up, performed the repairs that were noted by Rashid, made a repair that wasn't on the list and filled the gas tank! I would definitely buy another used car here and appreciate the very professional approach used by all the staff I interacted with. More