Whitby Toyota

Straight Forward and Simply....TOYOTA I recently leased a brand new 2017 Toyota Sienna LE, replacing a previous lease from the same dealership which was a 2014 Toyota Sienna SE. Even thou I recently leased a brand new 2017 Toyota Sienna LE, replacing a previous lease from the same dealership which was a 2014 Toyota Sienna SE. Even though I went one trim level lower I am still very happy with the new van, because of the added 30 more horsepower and increased transmission from 6 to 8 gears. Giving me the added boost of speed and not bleeding my wallet with gas expenses. Plus, the Toyota Entune media technology is easy to use. You can even customize both your ON and OFF display screens similar to your PC's wallpaper. I am fortunate enough to meet Mr. Gary Brown for he made my lease transaction STRAIGHT FORWARD and SIMPLE. Never did I felt pressured like with other sales representatives, who are more concerned by their sales commission rather than customer satisfaction. Plus, the day that I picked up my new van Gary gave me a thorough orientation with the new features of the van, making my transition from SE to LE trim level not too painful. Lol. I would rate my lease renewal experience not 10/10 but 11/10. Many thanks, Raymund More

A better experience My car buying experience in past years has been stressful. No matter how good a deal you made, you always felt that you were beaten up after leaving t My car buying experience in past years has been stressful. No matter how good a deal you made, you always felt that you were beaten up after leaving the showroom. That was not the case with this dealership or with Gary Brown, the salesman. He was patient with my shopping around and eventually got the deal. He was very thorough upon car delivery. I would recommend Whitby Toyota and Gary Brown. More

My first time experience and it amazing! I recently purchased a used 2009 Toyota Highlander from a small car dealership and I wasn't 100% confident in my purchase as the vehicle was showed 2 I recently purchased a used 2009 Toyota Highlander from a small car dealership and I wasn't 100% confident in my purchase as the vehicle was showed 2 accidents on the car report. I wanted to make sure that everything was good ok the vehicle so I took it to Whitby Toyota. I was warmly greeted by a few of the service guys, they were prompt and efficient. I told Ian and Brian my experience with the dealership and how the car was driving ok but I wanted to make sure everything was fine. They both reassured they would check it out thoroughly. They even showed me the car service history and saw that the previous owner took it to Toyota regularly for servicing. They printed off a copy and gave me to review at home. I had told them that I heard some sounds and Ian went with the mechanic to check the sound out. Then we yest drove it together. When Quason (mechanic) placed my car on the hoist, Ian called me so that I could take a look under the car to see if anything stood out. All 3 of us checked under the car. It made a huge difference to me that I was there so see them check the vehicle. It gave me a peice of mind that I didn't have before. Overall everyone was polite, patient and accommodating from the service men to the mechanics to the vice president, Ian. I loved the fact that he was hands on with the services and very attentive! As a female it's challenging going into a automotive shop as it's difficult to trust some mechanics. I trust everyone there and it was my first visit. I will definitely go back! Thank you all for giving me a peace of me. Great team of people at the Whitby Toyota! More

Amazing Service and Very Fair with Costs I had Tara Parsons, Service Consultant, today as she was great. I am a single mom and trying to save costs. My 10 year old Prius would not start in I had Tara Parsons, Service Consultant, today as she was great. I am a single mom and trying to save costs. My 10 year old Prius would not start in the morning and had to miss an appointment. CAA came and gave the car a boost as the battery died. I drive it to Whitby Toyota and they were going to charge me $19.99 to see why the car wouldn't start. Tara was amazing and got two Toyota mechanics involved to see what the problem was. It was the battery and Toyota replaced it without charging me anything. Tara looked up my services and indicated that the battery was still under warranty and drove out without paying anything for the service. The service was just wonderful and Tara went an extra mile. Not only that, but a part of my exhaust system needs replacing and another dealer recommended that when I had the money to replace it for $2000 dollars. Tara gave me a name of another place that would do the same job for $400 to $500 dollars. I really appreciate Whitby Toyota as I feel that they want the best for the costumer and aren't there to gauge you. A heart felt thanks. Shafina More

Fantastic Customer Service Our recent visits to Whitby Toyota, although quite far from where live, have been well worth the drive. Our salesman Shawn was very friendly, honest a Our recent visits to Whitby Toyota, although quite far from where live, have been well worth the drive. Our salesman Shawn was very friendly, honest and helpful. We were in our new vehicle in a short amount of time and had what we wanted and more. I love the new vehicle and we will definitely be back when it's time for a new one! More

Best Vehicle Purchase experiance Cameron was extremely helpful in the purchase of my new GT 86. All questions i had he answered as quickly and efficiently as possible. He really made Cameron was extremely helpful in the purchase of my new GT 86. All questions i had he answered as quickly and efficiently as possible. He really made the buying process comfortable and non stressful with great knowledge of the product. I would definitely recommend anyone interested in buying a new car to visit Whitby Toyota. More

Looking for a New Toyota - Bosco Met with Andrew Ward as I was interested in purchasing a new Toyota Hybrid vehicle. He was very cheerful and knowledgeable. He promptly set up some Met with Andrew Ward as I was interested in purchasing a new Toyota Hybrid vehicle. He was very cheerful and knowledgeable. He promptly set up some models for me to test drive and very patient in answering my questions. I found him to be a good listener to my needs, upfront and made sound recommendations. More

Knowledgable and helpful sales staff. Bought my first Toyota Camry in 1988, traded it in 2002 for another. Have found these exceptionally reliable. Whitby Toyota is a smaller dealership, b Bought my first Toyota Camry in 1988, traded it in 2002 for another. Have found these exceptionally reliable. Whitby Toyota is a smaller dealership, but is friendlier than the larger places. We purchased a new Camry Hybrid here and theven experience has been top notch. More

Helpful and considerate Shawn helped my husband and I during a stressful period. We had to find a vehicle that would accommodate a wheelchair and that my husband could trans Shawn helped my husband and I during a stressful period. We had to find a vehicle that would accommodate a wheelchair and that my husband could transition into from the chair. He was patient with my husband and myself as we tried out different cars and crossovers. He found the perfect Venza for us and made sure I was comfortable. Thanks so much for all your help. More