Whitby Toyota

Down Town Gary Brown!!! I had a unique situation. I was in a 2017 Tacoma which I loved but.... 8 months ago when I leased it, it had good room for the kids in the back seat. I had a unique situation. I was in a 2017 Tacoma which I loved but.... 8 months ago when I leased it, it had good room for the kids in the back seat. 6 months in I had a 14 year old Son that had grown 6 inches and a 12 year old daughter that had grown substantially as well. The truck was just not quite big enough any longer. I got a hold of Gary Brown and he took great care of me. He helped me into a better fit physically and figuratively for my family. I went with a Tundra Max Cab. Gary located the one I needed with the nice midnight black I was looking for. In a few days I was in the new truck. He took the time to offer me all the incentives he could at the time and even got a hold of me at the 11th hour when a special $750 discount came up the day before I was picking up the truck. He re-did all the paper work to apply the discount before I even arrived. We had several great chats about travelling, my kid’s triple A hockey, what I do for a living as a crane operator for a local company and everything in between. Gary was an absolute pleasure to deal with and turned what was a bit of a pickle situation into a great experience with a perfect outcome. I love the truck. My wife and kids love it too. We really appreciate how Whitby Toyota has taken care of us on both the vehicles so far. We’ll be back for sure. Thanks Gary. Great job!! More

Great service, great people The service was great, the staffs were friendly, as a 2nd time buyer I don't have any negative experienced so far, they are very helpful and attentive The service was great, the staffs were friendly, as a 2nd time buyer I don't have any negative experienced so far, they are very helpful and attentive...great brand, great service, great people. Mitch Dunn is awesome😊 More

A great experience with Gary Brown I dealt with Gary Brown and found him to be friendly knowledgeable but not pushy when informing me about the best vehicle for my needs. The last thing I dealt with Gary Brown and found him to be friendly knowledgeable but not pushy when informing me about the best vehicle for my needs. The last thing you want is a pushy sales rep who won't leave you alone. Gary is NOT that person. He was a pleasure to deal with. I have purchased all my Toyotas at this dealership and will continue to do so in future. More

Poor after sale service I got the vehicle 2 weeks ago. Its a leased vehicle and I took Excess Wear and Tear Insurance with that. But I changed my mind and wanted to cancel th I got the vehicle 2 weeks ago. Its a leased vehicle and I took Excess Wear and Tear Insurance with that. But I changed my mind and wanted to cancel the Wear and Tear insurance. I went 2 times at Whitby Toyota and called them so many times too. Everytime they told me to contact with Toyota Credit. I spoke so many times with Toyota Credit and they sending me to Whitby Toyota. As I bought the vehicle and got the the insurance from Whitby Toyota so they have responsibility to sort out this issue. Now I am at the middle of the situation. Whitby Toyota or Toyota Credit no one is sorting the situation. Feeling Whitby Toyota sold the vehicle now they have no responsibility. Its their duty to sort it out coz I am their customer. Also when I bought it I was told that there will 5000 aeroplan points, But its nearly 3 weeks still i haven't received the point. I was told it would be updated within 2/3 days. Vehicle sold so no more service from Whitby Toyota.Its really not acceptable. More

Amazing Experience Had an amazing experience with Rashid!!! Originally went just to look at the RAV4s after testing other equivalent vehicles. Rashid spent the time to Had an amazing experience with Rashid!!! Originally went just to look at the RAV4s after testing other equivalent vehicles. Rashid spent the time to explain everything to me with no pressure to purchase. Excellent service! Thanks for making this purchase simple and easy. More

AMAZING!!!! I went in to Whitby Toyota after visiting several other dealerships and test driving cars. I was looking at the Toyota Corolla in the showroom when Mi I went in to Whitby Toyota after visiting several other dealerships and test driving cars. I was looking at the Toyota Corolla in the showroom when Mitch introduced himself and asked me if I had any questions. I asked Mitch if he had a 2018 Toyota Camry in the Blue/Black XSE and he said that they do have one. He asked if i was interested in seeing it and possibly taking it for a test drive. I was in fact looking to test drive and was excited about this car. Mitch then went to find the keys but unfortunately the car was in the back and was unavailable to test drive, but then he told me that they have a black one which we can drive...so we went for a test drive. I enjoyed the car and told Mitch I would have to bring my wife back so she could test drive it as well. Not once was there any pressure about purchasing the car during the test drive or when we got back. Mitch was doing an amazing job creating rapport with me instead of a pressure salesman....which I really appreciated. I brought my wife back to test drive the car and we spoke to Mitch about the V6 as well so he suggested we test drive both, so when we went out in the 4 cyl Mitch got the V6 set up and also paid attention to my wife as she said she wanted a white car. SO when we got back from the test drive Mitch found a white Camry and had that set up for us when we returned. Needless to say we ended up buying the Camry XSE V6 which they brought in from a different dealership and I cannot stress enough about how great Mitch was through our whole buying process. Whitby Toyota has a great sales advisor and if you are looking for a Toyota my wife and I highly recommend Mitch Dunn from Whitby Toyota!!! More

ABSOLUTELY AMAZING I went into this dealership and bought a brand new Corolla Hatchback, I dealt with Andrew Ward and my god the service and how far he and the staff at I went into this dealership and bought a brand new Corolla Hatchback, I dealt with Andrew Ward and my god the service and how far he and the staff at Whitby Toyota go to make your experience an awesome one is beyond what i ever expected, Andrew is wonderful and down to earth he makes the saying customer first mean something again. Thanks Andrew terrific keep it up. More

Excellent sale skill I have a good experience to deal with Andrew when I buy my car. I appreciate his help and excellent service. Thank you so much! I have a good experience to deal with Andrew when I buy my car. I appreciate his help and excellent service. Thank you so much! More

Amazing experience Gary brown was my salesman. He was very knowledgeable and informative. This was my first brand new purchase and a huge upgrade so I almost needed a Gary brown was my salesman. He was very knowledgeable and informative. This was my first brand new purchase and a huge upgrade so I almost needed a lecture on how to work all the gadgets on my new corolla. Gary was more than happy to show me how everything worked. I was very pleased with the whole experience. More