Whitby Toyota

I recently purchased a Sienna SE 2016 van from Whitby Toyota, where my agent was Tony Khoury. I paid for the vehicle in full, but right after completing the paperwork, agent Tony denied that the vehicle Toyota, where my agent was Tony Khoury. I paid for the vehicle in full, but right after completing the paperwork, agent Tony denied that the vehicle could be returned within a month and revealed that it has not been inspected by Toyota 160 point. That was a shocking revelation, especially when they told me in my first visit. I was with my kids and family. Make sure to do your own research and don't trust their promises, as their practice seems no different from private car sales. My experience was not good, and I was deeply disappointed with their attitude and remarks. I bought a Totota Sienna in Used condition. More

While attempting to buy a new car, I called around the different Toyota dealerships to see if I could test drive a car. Whitby had one for test-drive. After I got there, the sales advisor Bandula had t different Toyota dealerships to see if I could test drive a car. Whitby had one for test-drive. After I got there, the sales advisor Bandula had told me that the car is available and ready for sale, only upon a trade-in. (Obviously, as they're trying to make a quick buck given the large wait time for the vehicle) We told the advisor we'd bring in the car tomorrow, as he made it clear it was URGENT otherwise the vehicle would be sold. We scheduled time off work to go out of our way to Whitby Toyota. When we got there, suddenly the vehicle was "SOLD"... This makes no sense, given that we showed up right before the store's closure the day before and we made an appointment for the next afternoon. We had even exchanged messages inbetween this time, and at no point did they mention this prior to our arrival. Why? BECAUSE THEY WANTED A SALE. We were obviously upset, the sales director, Richard comes out and quickly tells us actually the vehicle wasn't sold, it's being used as a test drive unit. What a shocker... Massive miscommunication between the sales team and the upper management. Why waste our time, let us book off work and then when we show up finally tell us? We told them we're good and we were ready to walk out, Richard stops looks at us and asks. Why wouldn't you buy from us? How about the fact that your deceptive, dishonest and disrespectful of peoples time? Pulling cheap tactics to get customers through the door. I've never had this experience once at Tesla, Honda or any other Toyota dealership. Go to Clarington Toyota, or quite frankly any other Toyota dealership for a relaxed experience. Put your deposit, and enjoy your new Car in a few months. These 2 are the epitome of the "used cars salesmen" archetype that dissaudes people from ever wanting to shop for cars. Simply textbook behaviours. More

This dealership get a five star for its service and its sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota dri sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota drivers in our family as they treat them with respect. The sales people are patient and respectful all the while taking care to find a product that suits our needs, no matter how many months it takes. They keep in contact with us and update us when needed but never overstep the boundary of personal space and time. Thank you, we will be back. Sophie Peters More

Timely and complete service. Friendly customer service. Did the necessary work efficiently and did not have to wait too long Friendly customer service. Did the necessary work efficiently and did not have to wait too long More

Do not use Whitby Toyota’s service department, they’ll cut corners, and scam you. I was charged an "Environmental Recycling and Disposal" fee for a service that had no consumable parts (visual inspecti cut corners, and scam you. I was charged an "Environmental Recycling and Disposal" fee for a service that had no consumable parts (visual inspection + tire rotation). When asked why I was charged an environmental fee they simply said "everyone gets charged that", when I pressed further, the supervisor / manager came over and reviewed the invoice (I assume she was trying to see if she could find a way to justify it), then left for a few minutes and returned with an updated invoice stating "The system wouldn't let me remove the fee, so I reduced the cost of the service to compensate for it" That was just one of several issues during my LAST service appointment with them; I will NOT be going back there. I HIGHLY suggest that any customers who do still frequent this location, please review your service invoices for extra charges BEFORE paying them. It was a fight to get the charges removed, I imagine it would have been even more difficult if I had blindly paid (before even being shown an invoice). More

We would like to express our, appreciation to Amanda Moore, their Service Manager for her fantastic customer service, as well as Cameron Slater My first contact with Amanda and your management team w Moore, their Service Manager for her fantastic customer service, as well as Cameron Slater My first contact with Amanda and your management team was a couple of years ago when she followed up on an issue that I had, relating to some service work done by your dealership that apparently was not required. Your organization is one of the only ones that I have found to have integrity, honesty and great customer service. An example of that was a situation a few months ago involving a nail in one of my tires that I thought would require a plug and tire repair. You technician reported that it was only the head of the nail on the surface of the tire, and removed it without any further repair or cost required. Thank you Your organization obviously has great senior management that is reflected in people such as Amanda, and Cameron who best exemplify your organization . Amanda has been fantastic and is a great ambassador and a great “public face” for your organization to us, and is very much appreciated. Jeff Kingsley the Assistant General Manger wrote back immediately thanking me for my comments on their staff and organization Thank you. Ken Pickering More

Awesome service, Jeff Kindsley, caneron , Steve Lord the best . Quick and efficient service. Always recommend best . Quick and efficient service. Always recommend More

Mo has always been amazing when I go in to get my service done. Always helpful and helping advice me properly on what type of service to get for my vehicles. Keep up the good work! done. Always helpful and helping advice me properly on what type of service to get for my vehicles. Keep up the good work! More

Everything was great but you did not wash my car and you should bring back the customer shuttle. Also, give your customers complimentary coffee or water you should bring back the customer shuttle. Also, give your customers complimentary coffee or water More

They were very helpful when making the decision to purchase a brand new Tacoma. The walk thru on pick up day was very helpful. Have received follow up calls to ensure all is good and any questions. purchase a brand new Tacoma. The walk thru on pick up day was very helpful. Have received follow up calls to ensure all is good and any questions. More