Wheaton Honda

Dropped my vehicle off for a scheduled service yesterday morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of stuff to do from the day before, and wanted to keep it another day. I need my vehicle for work and can't afford to leave it for two days for a scheduled routine service visit. Very disappointed in the poor time management and communication. If they had been up front about the fact they wouldn't be able to get to my car that day I could have brought it back later or rescheduled. I would have been upset but wouldn't have lost 2 days. It seemed a bit of a red flag that when I was asked if I'd be waiting at the dealership and said "no," the service advisor (jokingly, I thought) said, "Oh good, no pressure." Did I go to the bottom of the priority pile? I don't know where the problem lies here, whether they're booking too many vehicles in, the technicians can't predict how long things will take or what, but I have to believe it can be done better than this. I'll just get the service done at OK Tire next time. Honda's 'free' oil changes are far too costly. More

Terrible customer service, would give a zero if possible. Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they continue to disappoint. I would NOT recommend this dealership for any reason. More

I WAS TOLD MY OIL CHANGE WOULD TAKE 1 1/2 HOURS.IT TOOK 2 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEA 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEAR $ 130 I WILL NOT GO BACK TO THIS PLACE. More

Had a disappointing experience attempting to buy a used car today. After finding a vehicle that I really liked and sitting down with the salesman, I was told it is now policy at this dealership not to acce car today. After finding a vehicle that I really liked and sitting down with the salesman, I was told it is now policy at this dealership not to accept cash payments, financing is the only option. After being absolutely floored by this and attempting to leave, the salesman did the typical, "well let me go talk to my manager and see what I can do for you" stuff. After about 5 minutes he comes back and says, "my manager is with another customer but he's willing to accept cash on this vehicle, but for today only if you agree to pay the full sticker price". After confirming that they are not willing to negotiate on price what-so-ever if I wish to pay cash today, he said, "yes". Stay away from Wheaton Honda. Payment isn't good enough for them. Apparently the only way they wish to sell you a vehicle is if you're willing to pay years of interest. More