West Side Mitsubishi

Thank you very much Moin!!!!!!!!!great service ever!!!! I purchased Mitsubishi RVR recently and Moin was awesome. He helped me to get exactly what I was looking for my budget. He helped us out of the way an I purchased Mitsubishi RVR recently and Moin was awesome. He helped me to get exactly what I was looking for my budget. He helped us out of the way and assisted us in making the right purchase. Further he was always there when I have questions or concerns! Would highly recommend his expertise to anyone in the market for a vehicle.....Mahesh & Chamila More

Absolutely Disgraceful Deceit I had the WORST experience ever with this dealership. SPECIFICALLY with Bilal and Maeen! Every time they called me, they said that they had the car i I had the WORST experience ever with this dealership. SPECIFICALLY with Bilal and Maeen! Every time they called me, they said that they had the car i wanted, but then when I would reach the dealership, they would say: "oh sorry its sold" YET THEY JUST CALLED ME 5 MINUTES BEFORE!?! When I would arrive at the dealership (multiple times), they would keep trying to force me to buy other cars. The last time they did this, he told us that a car I wanted was ready to be sold within 2 days. We waited for over a week! And all while I was RENTING A CAR! After the week, the car still never showed up, yet they kept trying to sell me other cars. They kept feeding me lies so I would show up over and over again. All I gained from the was the knowledge that this is the worst dealer ever. More

No accountability or desire to serve This week 2016/11/08 I brought my RVR in for a routine service and as suspected I received a call for other work to be done (O2 sensor and brake pads) This week 2016/11/08 I brought my RVR in for a routine service and as suspected I received a call for other work to be done (O2 sensor and brake pads). I agreed upon the replacement of my front break pads and postponed the O2 sensor for the moment. Later that night I recovered my vehicle and paid the amount of $519.47. Upon driving back home to Whitecourt, Alberta a two hour drive I noticed once I hit the 100km/h mark that my vehicle was shaking at a ridiculous level (this point service is closed and other tire shops are also closed). I knew that the wheels have not been balanced, which makes me wonder why? The service package that was paid for included tire rotation and the vehicle had supposedly been road tested. Why on a liability and customer service stand point would you return a vehicle to a paying customer in this condition? I then thought, well maybe they will remedy the issue like any other dealer would. Next morning I called the service department to wit the service representative could not assist and would have the service manager contact me immediately. The day passed and still no call, I then call later that afternoon and service is now closed. I then left a message for the service manager to return my call, he then called me the following morning to advise me that he will do nothing for me and that it was in fact my fault that my vehicle was returned to me in this unsafe condition. I then advised the service manager that I was never informed of a balance service not being completed and he persisted that it was my fault and that they don't have to do anything because it would be bad business on their part......I my years of dealing with Mitsubishi I have never met a service department treat me in this fashion, let alone allow a vehicle that is not road worthy leave the lot after being "road tested". I can honestly say that I will never return and will never recommend this dealership. Lack of quality service, customer service and accountability. More

Service nightmare Whoever the blonde girl in service is, is the rudest "customer service rep" EVER. she literally said to us "are you a mechanic" AFTER WE HAD BEEN BACK Whoever the blonde girl in service is, is the rudest "customer service rep" EVER. she literally said to us "are you a mechanic" AFTER WE HAD BEEN BACK FOR THE SAME PROBLEM 3 TIMES AND WERE TRYING TO VOICE OUR OPINION, and yes Hun, we were with a mechanic. I've never seen such poor service in my life. Such rude people. We're paying you, you're not paying us. Have some respect. People like her embarrass companies, and embarrassed this company the second she opened her mouth. I will refuse to deal with her in the future. And the company she really look at getting this miserable person replaced. More

best dealership I've ever been to i would recommend west side Mitsubishi to anyone. My experience was amazing thanks to Moen my sales rep and Chris in financing who worked so hard for i would recommend west side Mitsubishi to anyone. My experience was amazing thanks to Moen my sales rep and Chris in financing who worked so hard for three hours to help make my financing possible. Really appreciate all you did for me and Iam in love with my Mitsubishi Mirage. Will definitely come back for new vehicles in the future. More

Overcharged by 300%?... Wrong service? FACT: We visited #WestSideMitsubishi in Edmonton for vehicle service as opposed to going to North side as per our usual custom, this time for convenie FACT: We visited #WestSideMitsubishi in Edmonton for vehicle service as opposed to going to North side as per our usual custom, this time for convenience sake as your location is close to where we work. We needed to get the owner maintenance of 40K done on a 2014, RVR. Maintenance book shows oil change, filter, tire rotation. I told my wife (who took it in) to insist on the manufacturers 40K service. less than two hours later, she got charged $427 for an oil change! I called in, spoke to a "Melissa" in service. She tried to tell me "in Alberta we go by the "Severe Service schedule" and started listing everything that was done, which contradicted the owners manual for 40K service interval, definitely, not the service listed in the book. I was told there was "a supplement booklet" (which I've never seen nor has my wife). Melissa wasn't listening to me, so I asked for the manager. I explained the situation to John, I told him I called north-side Mitsubishi, and was quoted max $144 for the 40K service WITH tire rotation. He looked into it, called me back, and said there was an error in the code being used for the service. He said, "We got the service for the Mitsubishi EVO (lancer evolution high performance car) instead. He said hes sorry for the mistake, a brake system flush was apparently performed in addition to synthetic oil as per an EVOs requirements also. I asked how one can confuse a Lancer Evolution with that of a RVR for service? He stated that the guys have sheets on the wall of what to do for each service, and the page they followed was for 40K, just the wrong 40K!. He thanked me for bringing this to his attention and a refund was given....My wife was merely willing to just never go there again, and not do anything about the overcharge. She was so upset and felt "violated". GUYS...Take your girls car in for her...ALWAYS!. Make your mind up on what ACTUALLY happened here: Accident?, or....something else?... I just presented the FACTS. More

Worst experience! Just 2 weeks ago, I and my wife went to this dealership hoping that we could find a more safer car and indeed they have it. So we made an agreement an Just 2 weeks ago, I and my wife went to this dealership hoping that we could find a more safer car and indeed they have it. So we made an agreement and along the process I told them that we can only push through on the deal once we know our final figures and that it will be just with in our budget.They ask us a deposit of 1500 and ask me to initial under the non refundable statement. I was very hesitant to do it yet they were able to convince us since they gave us their word that they will refund it as we agreed upon (If we don't push through on the deal). (so we trusted them),anyway, after few days of searching for an insurance provider and knowing that our insurance payment is too high. Summing up all the numbers made us realized that we can't afford to continue on the deal due to the fact that it is beyond our budget, so we went back and told them. They showed and offered us few options but didn't agree to any of it.So we decided that we will just do it next year and told them that we will just take back our money.Now,the problem is they said they can not refund the money for the reason that they ordered the car already and plus I initial it there .non refundable.I said now this is the hard part,bacause in the first place we said, we have to see to it first if we can afford it or not then we will decide.we didn't made a statement that we will buy the car already. Anyway,after four days of going back and forth plus calls on the phone the general manager decided to give back my money but told me that I'm a lier and he doesn't want to see me in his dealership. Lesson learned,never trust them best of all don't go to this dealership. More

Happy as can be Dean was helpful, courteous and knowledgable. He listened to my needs and I drove away with the suv of my dreams. Thank you west side Mitsubishi Dean was helpful, courteous and knowledgable. He listened to my needs and I drove away with the suv of my dreams. Thank you west side Mitsubishi More

Don't waste your time! We purchased a nice used 2014 Mitsubishi Outlander from a different dealership two months ago, it was wrote off recently by a moose. We decided we wou We purchased a nice used 2014 Mitsubishi Outlander from a different dealership two months ago, it was wrote off recently by a moose. We decided we would go to an actual Mitsubishi dealership to get another one. With the vehicle being written off we were on a timeline, I only had a week to get another vehicle before my rental had to go back. This dealership completely wasted my time, for four days in a row we got the run-around with financing (we have never had an issue before purchasing two other vehicles in the last two years we were in and out with our vehicles in 3 hours max) We dealt with Brian, Mark, and Matt. Worst vehicle buying experience of my life. And then after wasting our time they tell us we aren't approved? For the same loan we just had two months ago! If you want a good experience and don't appreciate being given the run-around don't go here. More

Purchased a brand new Outlander I would recommend Luis to anyone looking for a car. Working with him was very different than all of the other dealerships that I've dealt with. He's p I would recommend Luis to anyone looking for a car. Working with him was very different than all of the other dealerships that I've dealt with. He's patient, knowledgeable, sincere and honest. More