West Side Mitsubishi

I'm always happy to deal with westside My experience at West side Mitsubishi the best dealership in Edmonton. I always purchased my vehicles with the " Luis Reyes " he always gave me the b My experience at West side Mitsubishi the best dealership in Edmonton. I always purchased my vehicles with the " Luis Reyes " he always gave me the best deal ever. So I give him and the dealership a + 5 rating. I Advise you all to go see Luis Reyes at westside More

Great service Went there without an appointment they were very helpful and fast and friendly. I will definitely be coming back to have my vehicle serviced again Went there without an appointment they were very helpful and fast and friendly. I will definitely be coming back to have my vehicle serviced again More

Fixed the problem! So another dealer (North side) told me that the horrible noise coming from my BRAND NEW car was normal. After a road test with a technician, he told m So another dealer (North side) told me that the horrible noise coming from my BRAND NEW car was normal. After a road test with a technician, he told me he wasn't sure that my exhaust was making noise, but he'd check out all the bolts anyway. Surprise surprise, exhaust bolts where found to be lose. They where tightened and the vehicle returned to me. After a quick drive down the block the noise was gone and I was another happy Mitsu owner. I was not pleased that I had to return to test drive it myself, but I was beyond elated that the problem was FINALLY fixed! I will most certainly return to Westside for ALL of my repair work! More

This is my 3rd vehicle from here . Louis was excellent I have been coming here since 2009 and have seen the same Manger and service techs for the whole time and they treat me very well. The place is profe I have been coming here since 2009 and have seen the same Manger and service techs for the whole time and they treat me very well. The place is professional and friendly and makes me feel like I matter. More

Dealer Rater Good day! I'm Cris Reyes the General Manager at West Side Mitsubishi. We are not affiliated to Dealerrater and can't reply to your concerns. My co Good day! I'm Cris Reyes the General Manager at West Side Mitsubishi. We are not affiliated to Dealerrater and can't reply to your concerns. My contact email is crisr@westsidemitsubishi.com or you can share your concerns on our facebook page or google page. Thank you! More

service department lied took car in for a recall. they did an "inspection of my vehiicle. Told me I needed a new timing belt and that 3 markerlights were burned out.. Chan took car in for a recall. they did an "inspection of my vehiicle. Told me I needed a new timing belt and that 3 markerlights were burned out.. Changed timing belt 6 months ago for $600.00. only 1 marker light was burned out. bulb cost 1.50 at my local gas station. their total estimate was about 1100.00 for work that did not have to be done. This is not the first time they have pulled this on me. my vehicle is off waranty in a coule of months. I willnever deal with these theives again! More

Thank you very much Moin!!!!!!!!!great service ever!!!! I purchased Mitsubishi RVR recently and Moin was awesome. He helped me to get exactly what I was looking for my budget. He helped us out of the way an I purchased Mitsubishi RVR recently and Moin was awesome. He helped me to get exactly what I was looking for my budget. He helped us out of the way and assisted us in making the right purchase. Further he was always there when I have questions or concerns! Would highly recommend his expertise to anyone in the market for a vehicle.....Mahesh & Chamila More

Absolutely Disgraceful Deceit I had the WORST experience ever with this dealership. SPECIFICALLY with Bilal and Maeen! Every time they called me, they said that they had the car i I had the WORST experience ever with this dealership. SPECIFICALLY with Bilal and Maeen! Every time they called me, they said that they had the car i wanted, but then when I would reach the dealership, they would say: "oh sorry its sold" YET THEY JUST CALLED ME 5 MINUTES BEFORE!?! When I would arrive at the dealership (multiple times), they would keep trying to force me to buy other cars. The last time they did this, he told us that a car I wanted was ready to be sold within 2 days. We waited for over a week! And all while I was RENTING A CAR! After the week, the car still never showed up, yet they kept trying to sell me other cars. They kept feeding me lies so I would show up over and over again. All I gained from the was the knowledge that this is the worst dealer ever. More

No accountability or desire to serve This week 2016/11/08 I brought my RVR in for a routine service and as suspected I received a call for other work to be done (O2 sensor and brake pads) This week 2016/11/08 I brought my RVR in for a routine service and as suspected I received a call for other work to be done (O2 sensor and brake pads). I agreed upon the replacement of my front break pads and postponed the O2 sensor for the moment. Later that night I recovered my vehicle and paid the amount of $519.47. Upon driving back home to Whitecourt, Alberta a two hour drive I noticed once I hit the 100km/h mark that my vehicle was shaking at a ridiculous level (this point service is closed and other tire shops are also closed). I knew that the wheels have not been balanced, which makes me wonder why? The service package that was paid for included tire rotation and the vehicle had supposedly been road tested. Why on a liability and customer service stand point would you return a vehicle to a paying customer in this condition? I then thought, well maybe they will remedy the issue like any other dealer would. Next morning I called the service department to wit the service representative could not assist and would have the service manager contact me immediately. The day passed and still no call, I then call later that afternoon and service is now closed. I then left a message for the service manager to return my call, he then called me the following morning to advise me that he will do nothing for me and that it was in fact my fault that my vehicle was returned to me in this unsafe condition. I then advised the service manager that I was never informed of a balance service not being completed and he persisted that it was my fault and that they don't have to do anything because it would be bad business on their part......I my years of dealing with Mitsubishi I have never met a service department treat me in this fashion, let alone allow a vehicle that is not road worthy leave the lot after being "road tested". I can honestly say that I will never return and will never recommend this dealership. Lack of quality service, customer service and accountability. More

Service nightmare Whoever the blonde girl in service is, is the rudest "customer service rep" EVER. she literally said to us "are you a mechanic" AFTER WE HAD BEEN BACK Whoever the blonde girl in service is, is the rudest "customer service rep" EVER. she literally said to us "are you a mechanic" AFTER WE HAD BEEN BACK FOR THE SAME PROBLEM 3 TIMES AND WERE TRYING TO VOICE OUR OPINION, and yes Hun, we were with a mechanic. I've never seen such poor service in my life. Such rude people. We're paying you, you're not paying us. Have some respect. People like her embarrass companies, and embarrassed this company the second she opened her mouth. I will refuse to deal with her in the future. And the company she really look at getting this miserable person replaced. More