ToyotaTown - Service Centre

Job done right After hearing some scraping noises from the right rear on a Thursday I thought that maybe the brakes needed looking after and made an appointment for After hearing some scraping noises from the right rear on a Thursday I thought that maybe the brakes needed looking after and made an appointment for service - because of busy schedule I couldn't get in before the weekend and since we needed the car I was worried this could be more serious than anticipated. Backing out of the driveway I heard a loud scraping noise. We needed the car on the weekend and to be on the safe side I took a chance and dropped in to the dealer on the Friday with no appointment. I explained to the service rep what I heard, and even though they looked quite busy the rep agreed to have a look at it to ease our minds about continuing to drive over the weekend. They took it out for a road test and checked underneath to discover it was just a shield scraping although they found the pads wearing really thin but still safe. Took it in on the Monday morning and the brakes were serviced to our satisfaction at reasonable cost with genuine Toyota parts. Now we can drive with peace of mind. Thanks Toyota. PS Original brakes, 125,653 KM. More

Professional Service Representative Helena Vrabec is a very professional/knowledgeable service representative. Thanks for your care and attention to detail on my last visit on Wed. July Helena Vrabec is a very professional/knowledgeable service representative. Thanks for your care and attention to detail on my last visit on Wed. July 18th. More

Service Department Helena has been excellent answering my concerns about my vehicle, booking it in and contacting me. All the work performed has been excellent. Helena Helena has been excellent answering my concerns about my vehicle, booking it in and contacting me. All the work performed has been excellent. Helena rocks! More

My trucks looks brand new! Great job on the detailing of my truck. It looks brand new again... the service at Toyota is always impeccable! Thanks rob for taking care of all the Great job on the detailing of my truck. It looks brand new again... the service at Toyota is always impeccable! Thanks rob for taking care of all the details! Always a worry free experience when at Toyota town! More

Very accommodating service department I made a mistake booking my service appointment (warranty) so I did not have an appointment when I arrived, but Amanda went out of her way to get my c I made a mistake booking my service appointment (warranty) so I did not have an appointment when I arrived, but Amanda went out of her way to get my car serviced that day and also made special arrangements to get me to and from work. Very much appreciated. More

As always excellent service excellent service rep Always deal with Rob, returns emails keep's me updated, always pleasant, knowledgeable, excellent employee of your company. Need I say more. Excellent Always deal with Rob, returns emails keep's me updated, always pleasant, knowledgeable, excellent employee of your company. Need I say more. Excellent and excellent. More

Employee Mike Jansen I had a flat tire on the highway on Sunday. While waiting for the motor league in the heat Mike Jansen and employee of Toyota town stooped, and took I had a flat tire on the highway on Sunday. While waiting for the motor league in the heat Mike Jansen and employee of Toyota town stooped, and took the time to look after me and changed the time . He commented that he just wanted to make sure that Toyota town customers are looked after and happy. He would not take anything for helping me just wanted to make sure I was looked after and back on the road. He is a very kind and nice person who you should be very happy to have someone of this caliber and mindset working for you. I work in an industry that customer service is very important and I believe Mike went above and beyond in order to help. I was very appreciative of this help and it was a pleasure meeting him. Please express my sincere appreciation to Mike for a excellent job well done. Ron Mahon More

ToyotaTown Quick service. Peter was very knowledgeable about the service and service time. Kept me notified of what was happening and my options. Would definitel Quick service. Peter was very knowledgeable about the service and service time. Kept me notified of what was happening and my options. Would definitely recommend. More

Just Prime! Had the 8000 service done and told package detail job. Our Prius prime was better than new on pick up. Thanks. We’ll be back. Had the 8000 service done and told package detail job. Our Prius prime was better than new on pick up. Thanks. We’ll be back. More

A Knowledgeable Service Tech .... an great asset I appreciate an intelligent answer when a question is asked and having a service tech who can deliver them is impressive. Firis took the time to pers I appreciate an intelligent answer when a question is asked and having a service tech who can deliver them is impressive. Firis took the time to personally show me an answer to a question I had about my RAV4.. I will ask for Firis by name next time I come in for service. Good customer service skills. Thanks for the positive experience. I will be back. More