ToyotaTown - Service Centre

Peace of Mind great service today , from Joe Moniz, Rob , the shuttle driver and the front desk! Thank You for everything and seeing me right away! I will be goin great service today , from Joe Moniz, Rob , the shuttle driver and the front desk! Thank You for everything and seeing me right away! I will be going back in the future! More

Good work I had the second schedule maintenance of my Corolla and they were one time to receive me and I got all the explanation I need. They also explained all I had the second schedule maintenance of my Corolla and they were one time to receive me and I got all the explanation I need. They also explained all the steps. More

Emergency Service During my travel to a family function I experienced a flat tire on the 401. Toyota Roadside Assistance was prompt in getting my tire changed however During my travel to a family function I experienced a flat tire on the 401. Toyota Roadside Assistance was prompt in getting my tire changed however I needed a new tire to complete my trip. Called the ToyotaTown dealership in London which was the nearest dealership at the time. Based on the call an appointment was set up and a new tire ordered. Arrived at the dealership where the service happened immediately and got me on my way. Jason DeFelice (Senior Service Manager) and the team (Joe Moniz) were very helpful and very professional. Certainly one of the best levels of customer service I have experienced. I have been a Toyota customer for 30 years and experiences like this remind me why. Thanks to the ToyotaTown Service team. More

Great service Always great service each time I’ve taken my vehicle here. Peter Engelmanas does an exceptional job on detailing. Allan Lindsay is a great mechanic Always great service each time I’ve taken my vehicle here. Peter Engelmanas does an exceptional job on detailing. Allan Lindsay is a great mechanic and knows his stuff. More

First service Great team. Speedy service. Staff was excellent and professional. Helena Vrabec was great. The vehicle getting a bath was a nice touch. Lounge is cool Great team. Speedy service. Staff was excellent and professional. Helena Vrabec was great. The vehicle getting a bath was a nice touch. Lounge is cool and comfortable. Great dealership. More

Soft breaks I am very pleased with the way Helena handled my case. They checked and tightened the breaks and made sure it was feeling right before I leave. They w I am very pleased with the way Helena handled my case. They checked and tightened the breaks and made sure it was feeling right before I leave. They went for a road test and then let me drive the vehicle in the parking lot with the technician. More

Camry services I always deal with peter when I bring my Camry in for service. He is very helpful and helps me when I come in for service I always deal with peter when I bring my Camry in for service. He is very helpful and helps me when I come in for service More

M. Naguib I normally take my Toyota to North London Toyota but I decided to transfer my service to Toyota Town looking for a better service and honest advice , I normally take my Toyota to North London Toyota but I decided to transfer my service to Toyota Town looking for a better service and honest advice , thanks MJ for your great service. I think both of us did the right move. More

Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback number. No answer again so on May 8th I called back and was able to make an appointment for May 28th. At that time I asked that they take into account a price match for the Bridgestone Driveguard which I could buy from Quattro tires for $218.22. I was told they do that sort of thing once I’m in for service. On the 24 of May, I received a reminder of my appointment and I responded reminding them that I was looking for a price match and provided all the details. I received an email later in the day stating that they do not price match online stores prices. I was livid as this is not what I was told the last time I was in for service. We exchanged email back and forth a few times that day to no avail. On May 25th I got an email from Al Farmer the Parts Manager stating the same information but that he had found Canadian Tire selling them for $230.99 and that they would match that price. I responded saying how disappointed I was that they would not match the price as I had purchased 10 Run Flat tires from them (2 full sets and 2 due to flats) in the last 2 or so years. I also mentioned that Canadian Tire most definitely price matches all competitors. On the 27th of May I canceled my appointment with ToyotaTown. As Canadian Tire was minutes from my Warehouse in St Thomas ( I live in Port Stanley) I contacted them, they happily agreed to price match and ordered the tires. They came in 2 days and I had all my service done. After wasting all my time from April 30 to May 27th with ToyotaTown I finally got what I needed from someone else. Al Farmer, the parts manager said that he had forwarded my case to the Service Department for review and possible call about the situation. I have yet to hear from them. They obviously don’t need my Sienna and Venza service business. More

Excellent service experience. Excellent service by MJ Rizkalla at Toyota Town It is the first time to use this dealer , we always trust and appreciate MJ automotive knowledge, ex Excellent service by MJ Rizkalla at Toyota Town It is the first time to use this dealer , we always trust and appreciate MJ automotive knowledge, experience and advise. Thanks MJ. More