Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
ToyotaTown - Service Centre
London, ON
3,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,030 Reviews of ToyotaTown - Service Centre
Sort by
May 23, 2020
I was happy until I got home EDIT: feel better about it now EDIT: My experience on Friday made be feel badly, but I spoke with John Rossini today (Monday), and I'm happy that he reached out to talk with me abo EDIT: My experience on Friday made be feel badly, but I spoke with John Rossini today (Monday), and I'm happy that he reached out to talk with me about things. John said that it had been a mistake, and offered to compensate me for the unnecessary oil change. As awful as I felt on Friday, I always wanted to believe that it was more of a mistake than something intentional, and I had felt taken care of while I was at the dealership. The consultant Helen who I spoke with the most made my appointment and wait as pleasant as possible. I don't want her to have a bad review for a mistake, so I'm going to update my rating to reflect the positive feelings I initially had, as well as the speed with which the dealership sought to contact me to apologize for the mistake. I was happy with my visit at first, but I feel now that I was taken advantage of and it really makes me feel awful. My wife and I just recently moved to London, from Toronto for her new job. Previously she'd been the one who did the bulk of the driving as she used the car to commute. I had a 2:30 appointment yesterday to switch off my winter tires, replace the transmission fluid and have them take a look at a scraping sound the brakes seemed to make when the car first starts on a given day. I was told that the way Toyota recommends doing things, I didn't actually need the transmission fluid changed yet. Okay. I was also told that they could do an oil change instead, since the car was in need of one. I said my wife (who was currently at work) was the one that usually drives the car and I thought maybe she'd gotten the oil changed recently, but if the car needed it they could go ahead. I also asked if they had room to store the tires for the season, and we agreed to do that. The brake pads needed replacing, so the appointment was going to be much longer than I'd originally thought. That was okay, and things were reasonably comfortable while I waited, given the safety restrictions for Covid in place which I thoroughly agree with. The consultant assured me that they would get things done as quick as possible. She was friendly, and signed us up for a loyalty program that would save us some money. Although it was a longer day, and ultimately more expensive than I'd originally thought it would be, I was content and glad to have found a place to look after our Corolla while we are living in London. When I got home I found out that my wife had gotten the oil changed just last month. The sticker, which still would have been on the window (may still be actually) would have said we didn't need another change until the fall. In terms of mileage we have made less than a handful of grocery runs in the last few weeks and otherwise have not driven the car at all due to the Covid situation. That made me feel awful, embarrassed and very taken advantage of. I didn't believe that I would be charged for a totally unnecessary oil change, given that I'd already said I thought one might have been done very recently, and those at the dealership could have checked and easily confirmed that. Now I wish that I had not agreed to store our tires there, and I question whether the brakes even needed what was done to them. The 3+ hours that I'd spent waiting there hadn't bothered me so much until I realized that I'd now have to find another place to take care of the car, and that I was being taken advantage of. The consultant that spoke with me mainly had made me feel good and taken care of. She was friendly, and seemed thoughtful and trustworthy. I don't want to believe that she was intentionally ripping me off, and I intended to write a very positive review when I got home. My star rankings below will reflect my overall experience - though if I'd done this survey immediately following my appointment there would be full stars. I'm very sorry to report how poorly I feel about my experience with the dealership now. More
by G.S.
Employees Worked With
I'm not sure, Helena Vrabec
May 23, 2020
Jason answered all of my questions. My car was ready for me when he said it would be. The car and as even though washed this time me when he said it would be. The car and as even though washed this time More
by michelespencer64
Employees Worked With
May 23, 2020
Great service Robert recommended we have service done on the brakes of our Toyota Corolla. He mentioned this after a appointment we had for a maintenance check. He Robert recommended we have service done on the brakes of our Toyota Corolla. He mentioned this after a appointment we had for a maintenance check. He didn't push but convinced me it would be wise to do this. We had it done a couple of weeks later. Upon my arrival to the dealership he was courtious and the timeline he gave me was right on and he was true to his word on the price he verbally quoted me. Great service. More
by Sheila
Employees Worked With
Robert Dako
May 21, 2020
Todd organized my appointment to get my tires and oil changed. Jason and his team got everything I wanted done. The service was efficient and reliable. changed. Jason and his team got everything I wanted done. The service was efficient and reliable. More
by Anonymous
May 21, 2020
everything was perfect Everything went very well, very pleased with everything that was done and was needed to get my car running great again. Will be getting another pruis Everything went very well, very pleased with everything that was done and was needed to get my car running great again. Will be getting another pruis when the time for a new car is needed. Thank you. More
by ians5744
Employees Worked With
May 21, 2020
Thank You Helena did a wonderful job summarizing all work needing to be completed and for what reasons. She did an incredible job of providing specific timeline Helena did a wonderful job summarizing all work needing to be completed and for what reasons. She did an incredible job of providing specific timelines and followed up on whatever was required. Thank you again for all of the hard work and stay safe. More
by taitcwilliamson
Employees Worked With
Helena Vrabec
May 19, 2020
Excellent service Robert was knowledgeable and professional. With the protocols in place with COVID-19 he explained them in a clear and concise manner which was most he Robert was knowledgeable and professional. With the protocols in place with COVID-19 he explained them in a clear and concise manner which was most helpful and comforting. More
by Mark Catherwood
Employees Worked With
Robert Dako
May 19, 2020
service Robert gave me good advice re care of my car and battery care. was pleased with service and found them very patient as had to arrange tow and they wer Robert gave me good advice re care of my car and battery care. was pleased with service and found them very patient as had to arrange tow and they were understanding when it took time to arrange tow truck and adjusted time of my appointment to accommodate this. Very pleased. More
by lindapatience.wallace
Employees Worked With
Robert Dako
May 19, 2020
Rob Dako Review I needed to take my Rav 4 in as a result of the recall. The work was done expediently and I received a call as soon as it was done. I had dropped the I needed to take my Rav 4 in as a result of the recall. The work was done expediently and I received a call as soon as it was done. I had dropped the vehicle of expecting it to be there longer, so i was pleasantly surprised at how soon I got the phone call. All the staff I dealt with were professional and I would recommend your service to anyone. More
by martindonf
May 18, 2020
I have had Rob help me service my car many times. He is amazing at his job. He always takes the time to make sure you understand everything and you can tell he takes pride in helping people. Thank you Rob amazing at his job. He always takes the time to make sure you understand everything and you can tell he takes pride in helping people. Thank you Rob More
by Jeramy
Employees Worked With
Robert Dako
