ToyotaTown - Service Centre

In November we test drove a new Rav4 as our lease was expiring and we were looking to see if we wanted to lease another or purchase our current car when our lease was up this spring, and we dealt with S expiring and we were looking to see if we wanted to lease another or purchase our current car when our lease was up this spring, and we dealt with Shawn who leased us our vehicle originally. He was wonderful and thorough, we test drove the new Rav and although we really loved it, financially we decided to just finance our current model instead of going with a new lease. Shawn was amazing and professional - he never once pushed us to change our minds or pressure us into any other decision. He was understanding and gracious and I highly recommend him to anyone looking for a new Toyota. If we decide to get another one down the road we will be asking for him for sure. I came in in somewhat of a panic as I knew my time was up on my lease on my Rav4 at the beginning of March and we wanted to purchase. I tried to reach the finance department to discuss this over phone and email but never received a response. I walked in and asked to speak to someone in finance and they placed me with Nicole. She was amazing- I had only 3 days to get everything signed, paid for and approved. She went above and beyond for me on financing and coverage options. 10/10 would recommend Nicole to anyone looking for a professional and accommodating financial advisor. I dealt with Todd for the safety and servicing of the vehicle and he was wonderful as well. They made a very stressful last minute scramble much more manageable and I really appreciate these team members. Will continue to use Toyotatown for future services. More

Until I came to Toyota Town for a second opinion,I had no idea that service for my vehicle could be this professional and thorough. Thank you. idea that service for my vehicle could be this professional and thorough. Thank you. More

Excellent Service! I went into ToyotaTown on Wharncliffe to replace my airbags and I had a great experience. Helena Vrabec was amazing and filled me in about the process I went into ToyotaTown on Wharncliffe to replace my airbags and I had a great experience. Helena Vrabec was amazing and filled me in about the process and answered all my questions. Great customer service. More

Family has purchased/serviced multiple vehicles here. My daily driven ‘15 tundra included. Although I never made it inside the shop for this bigger service when dropping my truck off- Helena was incredibly daily driven ‘15 tundra included. Although I never made it inside the shop for this bigger service when dropping my truck off- Helena was incredibly helpful. She understood and took note of my concerns with the service and made a great effort to accommodate my requests. kept me updated on pricing/suggested work etc. Very honest, didn’t feel as though I was trying to be sold on anything. Will continue coming back! More

Pairing Bluetooth Yesterday, I was extremely pleased with the senior service advisor Jason DeFelice help with setting up my cellular phone and Bluetooth. He helped in Yesterday, I was extremely pleased with the senior service advisor Jason DeFelice help with setting up my cellular phone and Bluetooth. He helped in an efficient manner and also paired my contacts with Bluetooth, which I had originally been told by a few other technicians this was not possible on my model of Matrix. More

Attention To Customer Relations Service Advisor Firis S and Service Director John R resolved a parts logistics issue to complete warranty service on my vehicle. They provided an al Service Advisor Firis S and Service Director John R resolved a parts logistics issue to complete warranty service on my vehicle. They provided an alternate transportation arrangement while my vehicle was being serviced, and gave me regular status updates. Though the service took longer than originally anticipated, I was very satisfied with the way Firis and John handled my situation. More

Nice people. Fast service. Shawn was an easy going no pressure sales guy. Service called for a recall and got me in the next day which I like. pressure sales guy. Service called for a recall and got me in the next day which I like. More

As usual, my experience at ToyotaTown was positive. Firis made booking the appointment easy and convenient. I continue to trust my vehicle with him and the dealership. made booking the appointment easy and convenient. I continue to trust my vehicle with him and the dealership. More

Service review I have only dealt with the dealer for service of a vehicle I received from my sister after her death All service has been done on a timely basis and i I have only dealt with the dealer for service of a vehicle I received from my sister after her death All service has been done on a timely basis and in a professional manner. More

Helena Vrabec was very helpful in establishing my vehicle needs, explained things in detail with costs so I knew exactly where my servicing would be. Very impressed. needs, explained things in detail with costs so I knew exactly where my servicing would be. Very impressed. More