ToyotaTown

Buying a used Prius C with FrankCircelli Frank was very friendly and very knowledgeable. He was never pushy and did not make me feel that he was making a decision for me. The car is great! Frank was very friendly and very knowledgeable. He was never pushy and did not make me feel that he was making a decision for me. The car is great! I did put snow tires on right away that has given me more confidence during our recent snow storm. I can hardly wait to put my golf clubs in the hatchback this summer, Grazie Franco Ci vediamo (thanks Frank, we'll see you again!) More

Great Sales Person My wife and I stopped in Toyota -Town while we were shopping in London. We were interested in the Rav4 but we were also interested in the Subaru Outba My wife and I stopped in Toyota -Town while we were shopping in London. We were interested in the Rav4 but we were also interested in the Subaru Outback. The sales person that dealt with us was Terry Northrup. We test drove the Rav4 and Terry asked us if we wanted to go with or without him for the test drive. We asked him to come along. He answered all our questions and explained everything in a very professional manner. Before we left the dealership Terry provided us with some numbers that we requested. A few days later we made a deal which included our trade in. When we picked up our new vehicle Terry was there to make sure everything went smoothly and he sat in our new Rav4 along with us and explained how everything worked and answered the many questions that my wife had. It was a pleasure dealing with Terry and we looked forward to dealing with him in the future. We also had the pleasure of dealing with Janine Feenstra. She provided us with much information once we made our purchase. Our dealings with Janine were over the phone but when we picked up our RAV4 Janine approached us and introduced herself to us. More

Excellent and comprehensive follow up to service appointment On February 10th 2016 the ToyotaTown service department in London Ontario performed the 16,000 km scheduled maintenance on my 2015 Rav4. I found the c On February 10th 2016 the ToyotaTown service department in London Ontario performed the 16,000 km scheduled maintenance on my 2015 Rav4. I found the customer service to be excellent - as always. I have used the ToyotaTown service department for my various Toyotas since 1998. In particular I want to express my thanks to service advisor Rob Dako for his follow up on my concern about the brakes. When I dropped the vehicle off for service I indicated there was a small noise in the brake area. When the scheduled maintenance was completed he called and left me a voice message including full details about findings, service and warranty related to the brakes. I certainly appreciated receiving such a comprehensive message. Thanks again. More

Great Experience I recently visited many dealerships in London in search of a new vehicle. My entire experience at Toyota-Town from the moment I first stepped into th I recently visited many dealerships in London in search of a new vehicle. My entire experience at Toyota-Town from the moment I first stepped into the dealership to the moment I drove off the lot in my brand new RAV4, was first-class and very comfortable. Everyone involved in the process provided a genuine interest in ensuring that my interests and needs were met. I enjoyed each interaction with the various employees who helped me directly with my decision to choose Toyota. The vehicle aside, I wouldn't have conducted my business unless I felt confident and comfortable with the dealership. The environment at Toyota-Town was second to none in my opinion. Having worked in a customer service industry for over 20 years, I can identify quality genuine service quickly. The people at Toyota-Town are providing impressive customer care and service and I am extremely happy to have done business with them. More

Above and beyond I bought my 2006 Toyota Tacoma used at the end of 2007. It was a private sale but I wanted what I considered the experts to give it a look over. I too I bought my 2006 Toyota Tacoma used at the end of 2007. It was a private sale but I wanted what I considered the experts to give it a look over. I took it into Toyota Town and was so impressed by there service department I decided to use them for my vehicles regular servicing. It's been 9 years now that I have been taking my Tacoma to them and I wouldn't take it anywhere else. The staff at Toyota town are incredible! More

Treated like queens! We were welcomed by about 6 people in 10 minutes.... then our sales person, Tim, was so humble and helpful. He was patience and informative when I was We were welcomed by about 6 people in 10 minutes.... then our sales person, Tim, was so humble and helpful. He was patience and informative when I was trying to figure out what vehicle to buy. The overall experience with Tim, Nadine, and Brian was excellent. We are happy to have bought from Toyota-Town AND to keep coming back to have our vehicle serviced there as well. Thank you Tim, the team, and Toyota-Town! More

Great vehicle and customer service Baz Afara was great at helping me get my new vehicle purchase set up and changed over as well as entertaining my daughter while I finalized the paper Baz Afara was great at helping me get my new vehicle purchase set up and changed over as well as entertaining my daughter while I finalized the paper work. Love my new Tacoma and couldn't be happier. Thanks More

Service Dept. - Rob Dako Rob got me in on short notice, just before a long weekend, when I called at 8:15 am on Friday morning. Quite helpful In diagnosing the problem. Have d Rob got me in on short notice, just before a long weekend, when I called at 8:15 am on Friday morning. Quite helpful In diagnosing the problem. Have dealt with him for at least 8 or 9 years and he has always been fair in all dealings. I consider him my point of contact in the service dept. and always seek him out first. He is a great representative for Toyotatown and helps to personalize an otherwise large dealership. I have purchase 2 vehicles from this dealership over the past 19 years, one new and one used and have used the service dept all that time More

Ken Yates the best salesperson in ToyotaTown We have been a Toyotatown customer for more than 20 years. Our kids (Genni and Mark) are now adults and still remember how Ken Yates had delivered ex We have been a Toyotatown customer for more than 20 years. Our kids (Genni and Mark) are now adults and still remember how Ken Yates had delivered excellent service everytime we come to him. Just recently we purchased another Toyota and we were so happy to again do business with Ken. We trust him for all our business and service needs with all our toyota car/products. We always highly recommend him to all our friends who are interested in owning Toyota. All of them are happy with our recommendation. Ken Yates is surely a great asset to the trusted ToyotaTown team. Overall we are extremely satisfied with his service and we hope that our children's children will still be able to deal with him. More

Great product and customer service Firis helped me with my recall claim while being polite and easy going. He did not try and pressure me into any other services. I would recommend goin Firis helped me with my recall claim while being polite and easy going. He did not try and pressure me into any other services. I would recommend going to Firis for help with any issue regarding a Toyota. He is knowledgeable and won't give you bad advice. I commend Toyota for standing behind its products and fixing issues that arise that fall under the recall category. I will be going back for future service. Thanks! More