ToyotaTown

Awesome experience! After doing our share of research, my husband and I were sold on purchasing a pre-owned Prius V. But where to begin? After visiting other dealerships After doing our share of research, my husband and I were sold on purchasing a pre-owned Prius V. But where to begin? After visiting other dealerships within our hometown of Waterloo, we were feeling a bit lost in a lack of customer care to help us find a 2012 Luxury model. Thankfully my husband found the listing at Toyota Town! There it was - our 'new' 2012 Prius V (in red, no less!) clearly listed with all the amenities we were looking for and even some surprising extras! An email sent out over the weekend by us was quickly and professionally responded to by Tara Shepherd, the Customer Care Department specialist. Tara linked us with Product Advisor, Stephanie Davis, who I requested through her glowing recommendations found here on these reviews. We drove that evening to the dealership and we were NOT disappointed as Stephanie identified our needs immediately, worked tirelessly for our offer (even past closing time!), and successfully landed us a deal that we were more than pleased to receive from Jackie Vera in Finance. Janine Fenestra handled the closing of the deal with expertise and efficiency. We are more than satisfied with the professionalism at Toyota Town. This level of client care commitment is what sets this dealership apart from its competition. We will certainly be sharing our experience with our colleagues and friends. It was worth the drive to London! More

Great experience, amazing car!! Previously leased a Corolla, but wasn't sure I could manage buying it out, so bought a different make, used. Big mistake. When it came time to get ri Previously leased a Corolla, but wasn't sure I could manage buying it out, so bought a different make, used. Big mistake. When it came time to get rid of it I immediately went back to Toyotatown. Best decision I could make. The staff was friendly and welcoming without being pushy. Frank Circelli allowed me time to consider options and provided me with all information I needed to decide on a car. He's a super salesperson and appears to be genuinely interested in the needs of his clients. I would recommend Toyotatown and Frank to anyone that needs a new vehicle. More

would definitely recommend Toyota Town GREAT service. excellent waiting lounge and attentive staff. Have been a customer for 5 years and can't think of anything bad to say. Toyota Town is GREAT service. excellent waiting lounge and attentive staff. Have been a customer for 5 years and can't think of anything bad to say. Toyota Town is where I'll stay! More

I have just leased a 2016 Toyota Yaris Sedan. My salesman, Shawn Longworth helped to make my experience at ToyotaTown very pleasant. Shawn was accommodating, punctual for my appointments with him, My salesman, Shawn Longworth helped to make my experience at ToyotaTown very pleasant. Shawn was accommodating, punctual for my appointments with him, returned my phone calls in a timely fashion, organized, and did not pressure me. When I picked up my vehicle, Shawn took the time with me to make sure I was comfortable with all the features, and that I was properly set up. Thank you Shawn Longworth and Sean Cragg from Management, for helping to make my experience with the Sales Department at ToyotaTown a positive one! You both were amazing to deal with. More

Wonderful experience! I would highly recommend Allycia! She is more then willing to help, honest, knowledge and overall a very sweet and fun person to work with! I would highly recommend Allycia! She is more then willing to help, honest, knowledge and overall a very sweet and fun person to work with! More

First Toyota Purchase Nick and Janine (in Finance) contributed to a positive experience in purchasing a new Camry. Nick made me feel like he was working to get me what I w Nick and Janine (in Finance) contributed to a positive experience in purchasing a new Camry. Nick made me feel like he was working to get me what I want in both a car and in the price. Janine made the paperwork process easy and pleasurable. No high pressure sales to take an extended warranty, etc. The reception always greeted me with a friendly hello. Here's hoping the service relationship is positive! More

My very first Toyota! I want to say thank you Sylvia for really listening to me. As you know i was very close to buying a chevy suv and the sales person was not at all int I want to say thank you Sylvia for really listening to me. As you know i was very close to buying a chevy suv and the sales person was not at all interested in my needs or my wish list. When i called you late one evening you were very attentive to my wish list...you took the time to listen and explain the Rav4. The next day on my lunch hour i drove down to see my Rav and you greeted me as though we have known each other for years. You knew that i was time restrained and we got write to the details. After work the same day i brought the Rav home to my family to see and of course make sure my golf clubs fit!! Of course i fell in love with my Rav. Sylvia let me have the Rav for 2 hours to be sure even though the toyota sat in the driveway and as my family looked it over. I have not had a brand new car in over 20 years my first new car being a chevy sprint! So thank you Sylvia for all you did. You not only listen to me you made sure i learned all about the technolgy in the Rav since i had no clue...lol. More

excellent service Ms. Sylvia Donovan is very knowledgeable and responsible sale representative. Her excellent introductions and explanations about the cars enabled us t Ms. Sylvia Donovan is very knowledgeable and responsible sale representative. Her excellent introductions and explanations about the cars enabled us to choose right car that best suits our needs. We are very happy with the car she recommended. We are very much appreciate her helps. More

Awsome service! We are very happy with our Rav4 2014, the service from Toyota Town London, ON was just superb and our saleperson Shawn Longworth was just amazing to w We are very happy with our Rav4 2014, the service from Toyota Town London, ON was just superb and our saleperson Shawn Longworth was just amazing to work with! Would go back any day! More

nick is awesome its very nice when you get help and have people listen to what you want and need instead of not caring and just pushing for a sale thank you so much its very nice when you get help and have people listen to what you want and need instead of not caring and just pushing for a sale thank you so much More