ToyotaTown | Page 557

Best Customer Service We’ve Ever Experienced Recently I had the opportunity to visit Toyota Town with a friend who was looking to buy a new vehicle. She was successful in purchasing a 2017 RAV4. Recently I had the opportunity to visit Toyota Town with a friend who was looking to buy a new vehicle. She was successful in purchasing a 2017 RAV4. It’s important to mention that her search was extensive and that she test drove every make and model of vehicle on her rather lengthy list. In the end, her choice was certainly based on the excellence of the product as well as on the customer service received by salesman, Justin Maki. I was very impressed with Justin myself. My wife and I have been looking to purchase a 2016 Toyota Highlander Limited. We contacted Justin to see if he could locate our vehicle of choice. We knew that finding a 2016 Highlander Limited would be a challenge, as it is quite rare out in the market. We quickly discovered that no dealership in London had one available. Justin didn’t have any in stock; however, he was willing to look for us to see if he could possibly locate one. He went above and beyond by contacting current owners to see if they were willing to trade in their 2016 for a newer model. Justin even continued looking after he was finished work for the day and he kept in contact with me to give me updates on his search. Now that’s GREAT SERVICE!! As previously experienced with our friend, Justin was very professional and eager to assist us in our search. He has a good understanding of the vehicles he sells and is not an aggressive sales person. I would highly recommend Justin Maki as a sales person when you go to Toyota Town. More

A role model of knowledge, skill & professional excellence Today, the light of check engine and VSC came on accompanied by engine vibration, noise..etc. I immediately called Firis who started by being courteou Today, the light of check engine and VSC came on accompanied by engine vibration, noise..etc. I immediately called Firis who started by being courteous and compassionate and listened carefully to my description of the problem. After few questions, he figured out the issue and asked me to bring the car for repair. At Toyotatown, I was highly impressed with his skill, positivity and knowledge when the engine scan and codes confirmed his earlier diagnosis. Indeed, it was not a blind guess, it was rather a successful root cause analysis. Furthermore, I highly appreciate his empathy , respect , and sense of urgency. Today's experience is an example of reliability, confidence and trust in Toyota , in Toyotatown as a dealer who cares time of need and in Firis as an advisor who surpass expectations professionally and personally. He is a role model . I would really thank him so much for all he did. More

Honest & Friendly Rob makes every service experience positive. We trust his recommendations and he explains things well. Rob is always quick to smile and his friendly d Rob makes every service experience positive. We trust his recommendations and he explains things well. Rob is always quick to smile and his friendly demeanor makes us feel special. John remembers us from his service days and we are pleased to be part of his Toyota family. Inside or outside of the Toyotatown walls, he always says hello and we appreciate his kindness. More

Best service I went in to get my engine fixed and Helena went above and beyond to make sure I understood everything and made it a stress free service. She was real I went in to get my engine fixed and Helena went above and beyond to make sure I understood everything and made it a stress free service. She was really helpful and explained everything that needed to be done for the vehicle really well. I'm glad that she is the one that helped me. More

Fantastic That's a very positive experience. Sean is great - very helpful and friendly, well informed. The car that he suggested is good fit for us. We would hi That's a very positive experience. Sean is great - very helpful and friendly, well informed. The car that he suggested is good fit for us. We would highly recommend him to anyone who is looking for buying a car. Mi More

Best service visit I’ve ever had I’ve been going here for a while and it’s usually just good. My recent trip to do a 45K service was really excellent. The advisor, Helena, was clear, I’ve been going here for a while and it’s usually just good. My recent trip to do a 45K service was really excellent. The advisor, Helena, was clear, energetic, friendly and communicated with me over text so I knew exactly when I could come back and pick up my car. Best experience to-date. The dealership needs more people like Helena. More

Best vehicle decision all around. I am extremely pleased with the excellence in customer service received from Tomasz Kisiel.at Toyotatown. He has made my purchase experience of a new I am extremely pleased with the excellence in customer service received from Tomasz Kisiel.at Toyotatown. He has made my purchase experience of a new RAV4 a very positive and comfortable one. Tomasz is very knowledgeable, professional and was able to answer all my questions very confidently. Thank you Tomasz for making this a very positive experience. I will be sure to recommend you and ToyotaTown to my family and friends Sa. More

Great Willing to give us the best deal. Took the time to call and make sure the car was available at the right time. Sylvia was great Willing to give us the best deal. Took the time to call and make sure the car was available at the right time. Sylvia was great More

Many many thanks to Firis Sharif To whom it may concern, I brought my car in to your dealership Today , and I want you to know how much I appreciate your mechanic's attention to de To whom it may concern, I brought my car in to your dealership Today , and I want you to know how much I appreciate your mechanic's attention to detail. The car is running better than it has in a while, and I give credit to the work your people did. I will recommend your dealership to others in the future, and of course I will return when my car needs maintenance. Many many thanks to Firis Sharif More

My amazing experience at Toyotatown I purchased snow tires from my 4Runner and had an amazing experience! Todd Servant, the service advisor, recommended the tires, ordered them, had them I purchased snow tires from my 4Runner and had an amazing experience! Todd Servant, the service advisor, recommended the tires, ordered them, had them put on rims and installed - all with no issues. And he informed me that I was eligible for a factory rebate and told me how to easily and quickly apply for it. From the prompt response to my inquiry for an appointment, to the great effort that he put forth to find the exact time to have the work done that fit perfectly into my schedule to the courteous and professional greeting as I drove in to the dealership to the speedy completion of the paperwork at the end of the installation, Todd Servant is nothing short of amazing! I will go no where else for my service and will recommend Toyotatown to everyone because dealing with Todd is such a pleasure! Keep up the good work! More