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ToyotaTown
London, ON
6,801 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,801 reviews
April 21, 2018
Service provided feedback 100% satisfied with service provided for the visit on April 19, 2018. Shuttle service provided is excellent. This office has friendly, helpful and k 100% satisfied with service provided for the visit on April 19, 2018. Shuttle service provided is excellent. This office has friendly, helpful and knowledgeable staff. I will definitely recommend this Dealer to friends. More
by Service review
Employees Worked With
Amanda Krug, Helena Vrabec
Helpful April 21, 2018
Great customer service Customer service was great. Helena Vrabec was helpful, knowledgeable, and friendly as she checked me in, and non-threateningly shared the technician s Customer service was great. Helena Vrabec was helpful, knowledgeable, and friendly as she checked me in, and non-threateningly shared the technician suggestions for repairs. She said it would take three hours to fix the vehicle and it turns out they got it done in two! Waiting area was sufficient, couches comfy, and a small complimentary coffee was available. Will go back for further vehicle maintenance. More
by Notacarchick
Employees Worked With
Helena Vrabec
April 21, 2018
Toyota Rav 4 Awesome!!!! I have owned my Rav 4 for a year now and completely satisfied. Shawn was an great guy to work with. He was friendly, and helpful. Even when we stop in I have owned my Rav 4 for a year now and completely satisfied. Shawn was an great guy to work with. He was friendly, and helpful. Even when we stop in for our service appointments and I'm having coffee in the lounge area he stops to say "hello". Thanks More
by Nancy Ann Maltezo
Employees Worked With
April 20, 2018
Wonderful experience in the purchase of my Corolla IM I was originally interested in puchasing a Toyota RAV4, but after test driving the Corolla IM (and sitting down talking in detail about the price of t I was originally interested in puchasing a Toyota RAV4, but after test driving the Corolla IM (and sitting down talking in detail about the price of the IM) I realized that not only was the price more in my budget, but the vehicle itself was more suiting for me. Everything about it is just perfect. I find it very spacious as well as extremely quiet and smooth to drive. I absolutely love the interior features and can not be more happy with it overall. Not to mention, it’s extremely fuel efficient! I had been to a few different Toyota dealerships over the last year or so and I’ve never felt more comfortable with the salesman I had the pleasure of meeting this time around. Geordie Hock is such a genuinely humble man! He’s extremely easy to talk to, and during my experience of sitting down and going through the whole process of purchasing my car, he continued to provide as much detail as possible and made sure to answer any questions I might have about the vehicle. In the past, I experienced a few “pushy” salesmen, but not with Geordie. He never made me feel pressured or uncomfortable during my visit. He was a pure pleasure to talk to and I can honestly say, he without a doubt has an extremely bright future ahead of him!!! My boyfriend was equally pleased with Geodie and fully plans on only dealing with him when he’s ready to purchase his Toyota Tacoma! You can be very excited walking into a dealership to look at vehicles, but if you’re not happy with the salesman, you leave feeling disappointed. I left with a smile on my face as not only did I realize the IM was for me, but Geordie made my experience one that I’ll never forget. After sitting down with Geordie, my boyfriend and I met with Janine Feenstra. She handled the application process and was also very easy to talk to. She was very pleasant and really took the time to explain the additional options available to me. I can’t even begin to explain how I felt knowing that the two people that helped with my experience were both so wonderful! If you’re planning on visiting the Toyota Wharncliffe location, please see Geordie Hock. You will leave very happy! If you go ahead with purchasing a vehicle, ask to be directed to Janine. You will honestly leave feeling like your entire experience was incredible!!! More
by Scooter04
April 20, 2018
My New RAV4 Just drove home in my new RAV4!!! Thank you again, Ken Yates for your help, advice and professionalism. I'll be sure to look up again next time! Just drove home in my new RAV4!!! Thank you again, Ken Yates for your help, advice and professionalism. I'll be sure to look up again next time! More
by Paul Jahans
April 20, 2018
very good very polite, thorough assessment of what my vehicle might need during this service - was called for a review,before proceeding - car ready in timely m very polite, thorough assessment of what my vehicle might need during this service - was called for a review,before proceeding - car ready in timely manner - car is now ready for good weather driving More
by Paul McSherry
Employees Worked With
Helena Vrabec
April 20, 2018
New vehicle purchase This was our second purchase with Kevin . Very helpful and knowledgeable, went the extra mile to assist us. Made our experience very pleasant, definit This was our second purchase with Kevin . Very helpful and knowledgeable, went the extra mile to assist us. Made our experience very pleasant, definitely would come back again to Kevin and Toyotatown. More
by Agnes & Louis
Employees Worked With
Kevin Swan
April 20, 2018
Courteous, knowledgeable and pleasant service. Fast, polite and pleasant service people. The facilities are clean, warm and inviting to customers. Suggestions for future servicing are given and c Fast, polite and pleasant service people. The facilities are clean, warm and inviting to customers. Suggestions for future servicing are given and cars washed after servicing. Great job. More
by elaine
Employees Worked With
Debb Crawford
April 19, 2018
great experience purchasing my used vehicle . I purchased my used Rav4 from Totoyatown coming from Guelph because of the competitive pricing and reputation. I was met with a non-pushy and helpfu . I purchased my used Rav4 from Totoyatown coming from Guelph because of the competitive pricing and reputation. I was met with a non-pushy and helpful sales person that let us guide our experience. The used car I purchased was in almost perfect condition with a small scuff that they offered to buff out. Upon picking up my car the scuff was gone, but I noticed that there were some significant scratches on the windshield in the sightline on the driver side that was not noticed during our 40 minute test drive - we suspect that this happened accidently after our deal had been made. Toyotatown took this very seriously and replaced my windshield for not cost. I was happy with the prompt resolution to the problem. I would highly recommend working with Toyotatown if you're in the market for a used Toyota. Ken Yates was my sales associate and he is the complete opposite of a pushy sales person. He took the time to go over the car and answer questions, but in the end left us to test drive and go over the car on our own without pressure. More
by Dana Keller
April 19, 2018
oil change & summer tire instalation I was greeted as soon as I drove to the service center, no wait time and was asked if i had any concerns with the car, I was greeted as soon as I drove to the service center, no wait time and was asked if i had any concerns with the car, More
by Happy Customer
Employees Worked With
Amanda Krug
