ToyotaTown

Friendly and helpful Looking for a used car for my daughter and found the staff very friendly and helpful even though the dealership was about to close for the day. Got al Looking for a used car for my daughter and found the staff very friendly and helpful even though the dealership was about to close for the day. Got all the information I needed to be able to pass on to my daughter so she could make her decision. More

David High made the whole experience very pleasant David High listened carefully to our specific needs and wasted no time dialling us in exactly to what we wanted. He also presented some appropriate o David High listened carefully to our specific needs and wasted no time dialling us in exactly to what we wanted. He also presented some appropriate options for our consideration, without any attempt to lead us a certain way, and we appreciated the additional ideas. We were just in the beginning phase of our new Corolla search but we ended up buying once we agreed on price, done! Andre de Coning in Finance was similarly helpful, very pleasant man and easy to deal with. I'm not one usually to enjoy car shopping but this was a surprisingly pleasant experience, easy-peasy. Price is paramount for me, and the family-and-friends discount made it possible to make my decision on the spot, the other dealership in London had no comparable discount at this time. Thank you. More

GREAT EXPERIENCE THANK YOU SO MUCH DAVID HIGH FOR HELPING US GETTING A NEW VAN FOR US....YOUR SUCH A GREAT HELP FOR US...GOD BLESS YOU THANK YOU SO MUCH DAVID HIGH FOR HELPING US GETTING A NEW VAN FOR US....YOUR SUCH A GREAT HELP FOR US...GOD BLESS YOU More

Buyer Beware on your "free" first oil change. The Toyota Canada website says a service 2 (which this dealer will do as your first oil change and claims no charge) contains: Rotate tires (applicabl The Toyota Canada website says a service 2 (which this dealer will do as your first oil change and claims no charge) contains: Rotate tires (applicable to same size wheels, front & rear) or alternatively perform seasonal tire change-over. This makes sense since the tires are coming off and being moved around during the service anyway. Toyotatown now claims that they're charging extra for this service - just because. So your free first oil change might not be that "free" after all. Buyer Beware! OTHER local Toyota dealers will NOT charge you extra for this service so CALL AROUND! More

good service It was a very friendly dealership.They took time to answer all question. Completely open about all pricing for every option.I was impressed with SUV It was a very friendly dealership.They took time to answer all question. Completely open about all pricing for every option.I was impressed with SUV , Rav 4.This was exactly the type of auto. I was looking for. More

sales experience We were pleased with our recent purchase. The only hitch was that our Insurance certificates were not available - don't know if our insurance company We were pleased with our recent purchase. The only hitch was that our Insurance certificates were not available - don't know if our insurance company didn't send them or if they were misplaced at the dealership - not a big deal as I will just have the insurance company send them to me via email.I really preferred the actual purchase i.e. we were given a fair price for our trade with no haggling and unlike other dealers we didn't have to provide a deposit to make an offer. In my past dealings with other dealers - I always had to give them a deposit to even make an offer on a car. This always ticked me off - they claim that you had to give a deposit to show that you were serious about buying a car - doesn't make sense to me - if I wasn't serious I wouldn't be there in the first place. More

Friendly knowledgeable staff Work is always done professionally and feedback is appreciated. I would suggest advisers approach customers directly with future issues and recommenda Work is always done professionally and feedback is appreciated. I would suggest advisers approach customers directly with future issues and recommendations rather than depending on service desk folks to explain the statements of service. More

Great experience Buying my new 2019 Corolla at ToyotaTown through Sylvia Donavan was a pleasant and hassle free experience. All options were explained and the car was Buying my new 2019 Corolla at ToyotaTown through Sylvia Donavan was a pleasant and hassle free experience. All options were explained and the car was delivered on time. Sylvia took the time to show me all the functions of the car. Would not hesitate to recommend Sylvia and ToyotaTown to family and friends. More

Great customer service Easy to deal with and great customer service. Knowledgeable on products and services offered within the company and worked out different options that Easy to deal with and great customer service. Knowledgeable on products and services offered within the company and worked out different options that were available More

Totoya Service This dealership is outstanding and extremely fortunate to have Jason Defelice as a Senior Service Advisor here at Toyota Town. I have been dealing wi This dealership is outstanding and extremely fortunate to have Jason Defelice as a Senior Service Advisor here at Toyota Town. I have been dealing with Jason for over 16 years, and he is the main reason, together with the mechanics and staff that we continue to purchase our vehicles and service them here at Toyota Town. Jason is very friendly, knowledgeable, can be humorous, and makes everyone feel comfortable. He listens attentively to your concerns, questions, and requests, then provides feedback in terms that are easy to comprehend. You will leave the dealership with an assurance that your service was completed correctly and above expectations, as Jason provides a customer service experience that is unparalleled to many in the industry. More