ToyotaTown

This week I purchased my second Toyota Highlander (Hybrid this time)from Geordie at ToyotaTown. The experience was great both times. Everyone is very professional at this dealership and the communication f this time)from Geordie at ToyotaTown. The experience was great both times. Everyone is very professional at this dealership and the communication from Geordie was perfect. Janine in the Finance department was also wonderful explaining all the paper work. Both of them worked to get me in my new vehicle days after it arrived, including going out of the way to get my winter tires on the new vehicle. Thank you! More

Very disappointing and unprofessional experience, made worse by prior history with this dealership. We came in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we c worse by prior history with this dealership. We came in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive • no attempt to give us first right of refusal • no respect for the customer’s time We asked to speak with the sales manager, expecting a professional explanation. Unfortunately, the interaction with management was equally poor. The manager was dismissive, rude, and lacked basic empathy or listening skills. Rather than acknowledging the situation, the response felt defensive and indifferent. What makes this even more frustrating is that we are existing customers. We previously purchased a Toyota RAV4 Hybrid Limited from this dealership. Since then, servicing the vehicle has been a constant struggle. Getting a service appointment is consistently difficult, communication feels automated and impersonal, and overall it feels like dealing with robots rather than people who care about their customers. Between the sales experience and the ongoing service issues, this dealership has completely eroded our trust. The lack of accountability, empathy, and basic customer care has honestly made us reconsider the brand altogether — we no longer want to own a Toyota because of this experience. If a vehicle is already sold or under active negotiation, it should not be used to draw customers in. Combined with the poor after-sales service, this dealership clearly does not value long-term relationships or customer respect. There are many dealerships that sell the same vehicles. This is not one we would recommend. More

Very disappointing and unprofessional experience from start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive • no attempt to give us first right of refusal • no consideration for the customer’s time When we raised our concerns, we asked to speak with the sales manager, expecting at least a professional explanation. Unfortunately, the interaction with management was equally disappointing. The manager was dismissive, rude, and showed a complete lack of empathy or listening skills. Rather than acknowledging the situation or taking responsibility, the tone was defensive and indifferent. If a vehicle is already sold or under active negotiation, it should not be presented to customers or used to draw them in. At best, this reflects poor internal communication. At worst, it feels like a deliberate pressure tactic. Between the lack of transparency and the manager’s attitude, this dealership demonstrated zero respect for customers. We left with no trust and would not recommend this dealership to anyone — especially those shopping for high-demand vehicles like hybrids. There are plenty of places to buy cars. This is not one that values professionalism or basic courtesy. More

Nezir helped us find the vehicle we needed. Spent lots of time going over details and Mr. D spent lots of time going over all the features. Spent lots of time going over details and Mr. D spent lots of time going over all the features. More