Toyota on the Trail

"Certified used" is not thorough We are unhappy with the integrity and the customer service of the used car department. We purchased a used Tundra from this dealership. We were in We are unhappy with the integrity and the customer service of the used car department. We purchased a used Tundra from this dealership. We were in Australia visiting my brother when we saw the ad and although we tried to have someone come see the vehicle, we were not able so we committed to purchasing the vehicle site unseen. We had seen the inspection report by the dealer and the action list of items they were addressing before the purchase. With this and the "Certified Used Toyota" promise and 30 day warranty, we felt like we were covered and had minimum risk. We did not haggle on price and agreed to full asking price. We live in BC, so it was a process for us to get there to pick up the vehicle after returning to Canada but we knew that going into the purchase. All the safety items were checked off in the certified process and we thought we were good to go. Fast forward to our out of province inspection in BC. Several core safety items were missed in the Toyota inspection. There wasn't even a bulb in the reverse light. The rear light housings were full of water and malfunctioning. I can't believe we drove from Edmonton to Kamloops with this as an issue, we had trust that those items would be in working order as per the certified inspection details. The signal light also did not work properly. The exhaust had a large gap and needed repair. When we received the report from the mechanic in Kamloops, we contacted our salesman who was very apologetic, and told us to have all those items repaired and we would be reimbursed. After several day use permits and getting in to get repairs and waiting for parts, we finally passed inspection and were able to drive our new vehicle (1 week later). On direction of our salesman, we submitted the repair receipts for reimbursement. Note that we made sure to reduce these costs by doing the light housing replacement and bulb repairs ourselves. We did not ask for reimbursement of the time and extra permit costs to pull daily permits to take the vehicle to get repaired etc. A final bill of $571 was submitted - a small cost to the dealership. Like I mentioned the extra hassle of us addressing theses items was never complained about and we were just concerned that we had a safe, insurable vehicle. With no explanation on why the amount was reduced, a cheque was sent for $226 (of $571+ costs incurred). We have reached out multiple times with no response from the salesman on why the cost of the tail light housings were not reimbursed. The salesman was VERY responsive when getting us to send deposits or sign the bill of sale. The issues I have with this dealership are three fold: 1. Poor used vehicle inspections - I suspect they miss many issues that folks just are not aware of unless they get a second inspection. 2. Poor customer service and communication once they have your money. 3. They are willing to harm the relationship with a customer (and their reputation) over $300. More

Good deal Rodel gave me a good deal. Got price quotation from different dealers, theirs is the lowest. Very friendly and efficient. Got there at 4pm done at 5pm Rodel gave me a good deal. Got price quotation from different dealers, theirs is the lowest. Very friendly and efficient. Got there at 4pm done at 5pm. More

Toyota on the Trail review The service and support was informative pleasant and energetic They spent time to get to know what I needed and made it happen. Service, sales a The service and support was informative pleasant and energetic They spent time to get to know what I needed and made it happen. Service, sales and finance were all very helpful More

Top notch.👍😀 The service we received purchasing our new Camry from Dan Gibbons was outstanding. He was so pleasant and very polite and professional. I would buy fr The service we received purchasing our new Camry from Dan Gibbons was outstanding. He was so pleasant and very polite and professional. I would buy from him again, and have been referring him to family and friends. We dealt with Marcus Bennett and Don MacDonald, both were professional and so pleasant to deal with. Toyota On The Trail will be our choice of Dealership! We give them a big Five Star.🌟👍 More

Outstanding management of sales Ted Clark has to be the most patient and helpful of human beings in the whole world! He went out of his way to close a deal for our new Camry with a t Ted Clark has to be the most patient and helpful of human beings in the whole world! He went out of his way to close a deal for our new Camry with a trade-in of a Tundra. We got a fantastic deal on the trade-in and then he spent all the time required to close the sale on the Camry to meet all our requirements. Toyota and Ted provide the best possible sales experience a person could ever look for! More

Great Experience with significant sales service- Sam Shariff I found my experience with Toyota on the Trail to be excellent in every way. Sam Shariff was our point of contact person who is very professional, kno I found my experience with Toyota on the Trail to be excellent in every way. Sam Shariff was our point of contact person who is very professional, knowledgeable, courteous and competent. Further, I would be very thankful to the entire team who was involved with Sam to made our experience so remarkable, and undoubtedly this dealership and Sam deserves complete stars!! More

Sumit Banerjee Excellent Sales Advisor Sumit Banerjee helped me a lot when I was searching for new vehicle and he also gave me recommendation to find a good vehicle. I thank you for all yo Sumit Banerjee helped me a lot when I was searching for new vehicle and he also gave me recommendation to find a good vehicle. I thank you for all your support and I really appreciate about everything you have done More

Best experience buying a new vehicle I live in Calgary, and the prices for new vehicles seem to be far more expensive than vehicles in Edmonton. I inquired online about a 2017 Tacoma, and I live in Calgary, and the prices for new vehicles seem to be far more expensive than vehicles in Edmonton. I inquired online about a 2017 Tacoma, and within 20 minutes I had a text message from a salesman asking what he could do to earn my business. 3 days later I'm driving up to Edmonton with my dad to take delivery of a 2018 Tacoma that we were getting for an unbelievable price. Every employee at the dealership was kind, helpful, and their only concern was if we were happy with the service. The new car sales manager even approached us as we were about to leave to thank us for our business. My dad made the comment that this was by far the easiest and most positive experience buying a new vehicle. Words can't describe how impressed both my dad and myself are with the service and experience. We love our 2018 Tacoma! More

Good sales person Sumit is good and very helpful. I will come back again to buy another new vehicles because of him. He helped us to pick the right and nice one. Sumit is good and very helpful. I will come back again to buy another new vehicles because of him. He helped us to pick the right and nice one. More