Toyota on the Trail

Very hard to get a straight answer. My experience started out reasonable enough, my sales person Sammy was a nice guy to deal with and very helpful in selecting a vehicle. Once the v My experience started out reasonable enough, my sales person Sammy was a nice guy to deal with and very helpful in selecting a vehicle. Once the vehicle was selected everything went down hill. Every question I asked anybody was met with "ummm, let me check." or "nobody told you that?" and it seemed as if every new person I talked to was more confused by my questions. I was promised either a discount on the vehicle or money put towards my financing to bring my interest rate down due to some body damage and was told my monthly payment would be around $592/mo. I left the dealership Wednesday and was asked Friday to come in for Saturday as I had an approval. I was told that somebody from finance would phone me to let me know the numbers as I live an hour away and didn't want to drive in for terms that wouldn't work for me. I even got a call from a lady who stated she was "in finance" but did not have access to the details and the person who did was unavailable. Saturday came and me and my family drove up to the dealership. I waited for quite a while but was eventually seen and given a payment amount of $310 biweekly which is a decent amount more per month than initially agreed. At this point I was tired and I just wanted the car. I agreed. From there I waited for another hour and a half before being seen by another person, she told me there was a math error on their part and my payments would now be $325 biweekly. I said I wasn't interested and they dropped the payment to $317 which I reluctantly agreed to just to move the process along. After another long wait, I finally get into the finance office. Once in the finance office I finally get to see a breakdown of what they're charging me. The interest rate I received was exactly the rate I came in with AND there was no discount on the car. Not only that, they charged me a $200 "premium wheel fee" on factory wheels on a used vehicle that had peeling black spray paint on them from a previous owner. They also charged me a $500 admin fee and for an over $3000 warranty that I was never told about. Upon asking about the Go Auto "no fee" policy and asking about the warranty I was never told about, the person I was talking to had to go get somebody else. When she came in, she indirectly said that the warranty and admin fee were required by the lender without actually coming out and saying it which seemed increasingly shady. At this point my willpower was diminished. I was tired, hungry, my kids were bored and we had to leave soon so my wife could make it to work. I signed all of the papers just so I could claim my keys and return home with my tail between my legs. But even that had to wait. It turns out the car had never had an AMVIC inspection. So they had never even looked at it in their shop. I was told I'd be supplied with a loaner until Tuesday when my car would be ready. Defeated, I returned home. After leaving the city the tire light came on in my loaner, turns out it has a leaking rear tire. I've been going to the gas station daily since Saturday to keep it topped up. It's Tuesday today so I phoned and talked to service, I was given the 'ol run around once more when inquiring if my car had been inspected yet. As I'd come to expect I was met with confusing noises, no answers and was told to talk to my salesman. Still no car, no answers and a leaky loaner.... More

Treated like Peasants Horrible experience. Dealt with Reg who was awesome (Sales). When we started dealing with finance and sales manages it was a nightmare. We were told t Horrible experience. Dealt with Reg who was awesome (Sales). When we started dealing with finance and sales manages it was a nightmare. We were told that they wouldn't buy our trade in on a lease, that it could not be done (not true, Mayfield just did it). I asked them to humour me and show me lease rates. The manager became confrontational telling me I couldn't afford to pay off the lien to sell it myself (he hadn't actually seen any of our financials at this point). We left. We went to Mayfield Toyota where we weren't treated like peasants, bought a truck on the spot and had a great experience. Avoid this place like the plague. It just switched to GO AUTO so assume that the good review are mostly from before. More