Toyota on the Trail

I recently had a disappointing experience with Toyota on the Trail on September 2025, where I was presented with an internal document used to pressure service customers into authorizing work prematurely. Wh the Trail on September 2025, where I was presented with an internal document used to pressure service customers into authorizing work prematurely. When I questioned the necessity of certain repairs, I was told they were required “due to mileage.” However, the service advisor failed to check my vehicle’s service history, which revealed that the same maintenance had been conducted recently. To cover this oversight, I was later informed that “water contamination was found by the technician.” This claim raises further concerns, as just three weeks prior, a different Toyota Dealership conducted a Service 2 inspection on my vehicle and did not identify any of the issues listed by Toyota on the Trail. This inconsistency calls into question the integrity and practices of this dealership. Additionally, there were several other discrepancies during my interaction with Toyota on the Trail, and the service manager showed no interest in addressing my concerns. Such behavior tarnishes the respected reputation of the Toyota brand. More

We test drove Rav 4 and Camry hybrids. Sam Choi was open, friendly, professional professional, informative and very generous with his time in allowing us extensive test drives . But in the Sam Choi was open, friendly, professional professional, informative and very generous with his time in allowing us extensive test drives . But in the end we went with a completely different vehicle. The vehicle turned us away from Toyota, we would have been very happy to work with Sam. So thanks Sam, sorry it did not work out. More

Took the Rav in for a level 1 serivce at 8 am. asked if that included a oil change Yes. at 130 called to get an update when it would be completed. waited a hour and called back because of no retur asked if that included a oil change Yes. at 130 called to get an update when it would be completed. waited a hour and called back because of no return call. went to dealer ship at 3 and they had changed the oil??? 7 hours for them to change oil and a recall on a battery clamp. Car not washed ( washer broken) oil leaked on engine, Oil life not reset. Was charged $30 more than an oil change for a GMC 6. 2 liter duramax! Overall will never go to or back to a GO AUTo More

Contacted the dealership 24 hours before we drove 2. 5 hours to check out a Honda Passport on your lot. Reg Van Tessel claimed he sent two emails with info, we never received either. We got there and h 5 hours to check out a Honda Passport on your lot. Reg Van Tessel claimed he sent two emails with info, we never received either. We got there and he acted not really interested in us. Showed us the vehicle which had motor parts sitting on the passenger seat. The interior and exterior were beyond disgusting. We said no thanks and he walked off. We drove in with an immaculate Acura RDX that we were willing to do a trade on for a vehicle with roof racks to haul a kayak. We’ve been buying Hondas, Acuras and Toyotas for 30 years and I’ve never met a salesman as aloof and uncaring as Reg (he may act differently with different people but we deserved a little more respect than we got). Drove across the street to Wheaton Honda and were treated by an amazing salesguy named Joe. Needless to say he loved our Acura and we went home with a Honda passport. More

My experience with Toyota on the Trail was exceptional. I bought a used vehicle from them from my home in Saskatoon. Mohammed my sales person was great at communicating in a timely manner and very professi I bought a used vehicle from them from my home in Saskatoon. Mohammed my sales person was great at communicating in a timely manner and very professional. A carfax and thorough in house mechanical inspection was provided to me along with in depth photos. When I arrived at the dealership the vehicle was exactly as described. Bennie in Finance was very professional and easy to deal with. Overall a pleasant experience. More

Since 2013, I have been availing the services of Toyota on Trail, and I couldn't be more satisfied. Their services are consistently top-notch and reasonably priced. Throughout these years, I have had the p on Trail, and I couldn't be more satisfied. Their services are consistently top-notch and reasonably priced. Throughout these years, I have had the pleasure of experiencing exceptional service from Sandeep Jadhav. He not only demonstrates remarkable technical expertise but also possesses an outstanding attitude and commitment to customer service. More

Sales staff was so helpful with finding me a new Rav4. They got me approved and in my new vehicle quickly! Super friendly and professional! They got me approved and in my new vehicle quickly! Super friendly and professional! More

I always do my car service from the Toyota on the trail Edmonton. From Sandeep Jadhav. His has very good communication skills. Good human being. He knows very well how to make his clients happy. He maintai Edmonton. From Sandeep Jadhav. His has very good communication skills. Good human being. He knows very well how to make his clients happy. He maintain great customer service. That's why I always prefer Sandeep. Also I always refer my friend and family To go at on the trail and get your vehicle done from Sandeep Jadhav. I would like to give him 5 star. More

Had my car serviced and it was a very good experience. Kept me in formed and made good recommendations. Very friendly and efficient. Kept me in formed and made good recommendations. Very friendly and efficient. More

Awesome experience here, the staff are all knowledgeable and happy to help you and answer any questions you may have. and happy to help you and answer any questions you may have. More