Toyota on the Trail

Kia Rio All I know is that 2 salespeople Zach and Sumit Bannerjee tried to add a $500.00 extra fee over and above the advertised price of the vehicle I was lo All I know is that 2 salespeople Zach and Sumit Bannerjee tried to add a $500.00 extra fee over and above the advertised price of the vehicle I was looking to purchase. The word "optional" did not come out of either of their mouths at anytime. Check out what Sumit Bannerjee said in this email response I recieved when I questioned his pricing tactics: Sumit Bannerjee "Hi George, Thanks once again for your interest for our 2014 Kia Rio.Great choice ,this vehicle is available...When can you come in to take it for a spin ? Are you planning to buy the vehicle on finance or cash? Do you have a vehicle to trade?What is the best number to reach you? I am working today 9 to 5 pm and on Thursday 9 to 5 pm..Looking forward to seeing you soon.You can reach me at 587-708-9294. Me: "Yes, I am still interested.' Bannerjee: "So when do you plan to come in? Looking forward to seeing you soon." Me: "Just want confirmation on price. Ad says price + gst which brings it to $7346 total. We are aware of the $500 security fee add on and we told Zach that would have to be waived." (Note: At the time Zach said that, he said he would "try" and get it waived.) You can text me at 780 XXX XXXX when you have more information for me. We plan to come a little after 4 today. Bannerjee: Thanks for your mail.We will be closing at 6 pm today.As far as the pricing goes. We can do 6997+6.25 AMVIC+ $499 for Full tank gas/Detailing and security etc+gst. That is 7877.36.This is the lowest price we can do as per my sales manager. This vehicle has been discounted heavily by $4910 ,hence there is no movement of price as per management. Looking forward to seeing you soon. Regards. Me: "Sumit your ad says price + GST and you are obligated to honour that price." Me: "This is from your own ad. It clearly states: "No extra fees Price you see plus GST" "I dont want to get into a disagreement but this is what your company stated and it must be honored. Also we are aware of the vehicles many flaws which is why it has not been purchased yet at any price. Plus I can get my own gas and carwash😉" Me; Here's more Sumit, From AMVIC: The price advertised plus GST is the law. "All-in pricing is the law in Alberta. That means when an AMVIC-licensed seller advertises the price of a vehicle it must include ALL fees and charges the seller intends to charge. The only fee that can be added to the advertised price is GST and any costs associated with financing." So, Sumit did not respond to any of this because he was busy selling the car to someone else while I was trying to get the correct and legal pricing from him. LAST EMAIL FROM SUMIT: Hi, The vehicle just got sold. By the way, the dealership is now trying to claim that the $500.00 extra fee always was optional. No, that is not what was communicated to me and you clearly see it in the price quote that Sumit sent to me in the e-mail. All of this is a direct violation AMVIC laws and I have filed a complaint about this with AMVIC. More

Horrible customer service and communication I traded in my vehicle last March. I wanted a used 2017 Rav 4 and the salesperson recommended the brand new Toyota Rav 4. He said that it had everythi I traded in my vehicle last March. I wanted a used 2017 Rav 4 and the salesperson recommended the brand new Toyota Rav 4. He said that it had everything I wanted and it was way better for only 2K more than the used vehicle I was looking at. I listed my needs and I was told that this new vehicle was going to have everything including remote start package and a block heater (I specifically asked for these because I had to purchase them on a previous vehicle and it was a hassle). I was told it was a no-brainer, the 2019 model would have it all. He did say the remote starter wasn't in yet but that they would call me immediately when the remote start package was available but promised me that it would absolutely be installed before winter. I was also assured that all vehicles come with block heaters. Since I was referred to this place by a friend... I didn't bother even looking. It has been almost a year. I have called back so many times looking to see where the remoter start was. They recommended I buy a remote start that comes with a separate fob. I paid 1200 for my remote start to be installed into my current key, so I said absolutely not. Unless, they installed this on in the interim and then when the company made one came out, they replace it. They said no. I asked them to call me AS SOON as they heard about when this part would be in and they assured me they would. It is now January and I have had no phone calls from them. I called today and was informed that they have to look into some information, but they recognized who I was even before I said my name. I asked them to see if a block heater had ever been installed because I couldn't find one to plug my vehicle in before I went on holidays. There was never one installed. The guy said I will call you back in 5 minutes. He then went on lunch. I called them back 20-30 minutes later. This is when I found out from a different parts person that the model I have actually will not have a remote starter designed by Toyota and I need a different one installed. I asked when they heard this information and Toyota was informed in November. I had called them for information at least 7 times in November and December and was told NO NEW INFORMATION WAS IN. When I was referred to Sales to discuss my disappointment with their customer service and communication. I was informed the sales associate who sold me the car no longer worked there. I said I wanted the block heater installed, and the remote start before the temps fall to -30. He informed me that would be an additional cost. I said this is bull because I was told it was included. I was also informed that the car starter will still cost 1200 for installation even though its LED. My last LED install with two remotes cost me $500. I will never recommend this place to anyone. Go anywhere else. More

I have never leave any comments but this time Yes. Customers should stay away from this brand ... Toyota On The Trail. Especially if you have a vehicle to trade in, yours is garbage and theirs is Gold Customers should stay away from this brand ... Toyota On The Trail. Especially if you have a vehicle to trade in, yours is garbage and theirs is Gold. If they have a good deal, the vehicle should has been in accident and they still show it is nothing. Toyota generally is reliable with the name and we choose but not this Slealership. This management should be considered. Edmonton has more way better Dealership than this. Don’t spend your time here. It’s just very central but you will surely have more things at others. This is a real Stealership. Be aware! Very poor! More

Sleazy to the max We went in to see the car one of our kids had picked out. The 'manager' had asked him what his budget was and had found a payment that 'fit' his budge We went in to see the car one of our kids had picked out. The 'manager' had asked him what his budget was and had found a payment that 'fit' his budget. When we went in they showed him a paper with the purchase price of the car and his payment. That's all - no breakdown of deposit, interest rate etc. We questioned the sales rep about that. Suddenly the manager appeared and said they had worked it out on a 18.99% interest rate as they ' thought' he wouldn't have much credit history. They were very aggressive about it and we walked out. 15 minutes later they texted him and said they could do it at 8.99%. It was so sleazy that I felt like I needed a shower after being there. In addition: They withheld the out of province inspection and they charged him an etching fee of $499 that they claimed was mandatory - (we checked with AMVIC and it's a total scam). Do yourself a favour and never ever set foot in this dealership. It can only be this sleazy if the owners approve of this behaviour. More