Toyota on the Trail

Bought used Jeep Trailhawk I was treated very considerately by the sales rep, he was kind, helpful and knowledgable. Would totally recommend him to anyone looking for a pleasan I was treated very considerately by the sales rep, he was kind, helpful and knowledgable. Would totally recommend him to anyone looking for a pleasant car shopping experience. I know buying a car can be stressful, high pressure and uncomfortable depending on the salesperson. Mr. White made the experience just the opposite. More

We were treated very well. We bought our car during the covid 19, so we made an appointment. Staff was limited, but made an great effort to meet out needs.They did a great job t We bought our car during the covid 19, so we made an appointment. Staff was limited, but made an great effort to meet out needs.They did a great job to help us test drive our car, and do the paper work to purchase the car. More

Don't waste your time - Terrible service! Looking for a trade-in, sales associate was not forth coming about lots of information, wanted me to sign an agreement before interest rates and overa Looking for a trade-in, sales associate was not forth coming about lots of information, wanted me to sign an agreement before interest rates and overall costs were set. Was talked down to, treated like a lesser person, and tried to discuss matters with me that they clearly were not educated in. Have been a loyal Toyota customer for my last 3 vehicles and was very happy with Mayfield and Gateway locations... maybe it is just Toyota on the Trail that has this poor level of service. Ended up at Sherwood Park Chevrolet and the service from the salesman, finance department and dealership manager was extraordinary, beyond my expectations. More

Do not go here!! Assist Manager (Cody Shott) wanted me to finance a 2014 Tacoma when I wanted to pay cash. He is rude and unprofessional. finance a 2014 Tacoma when I wanted to pay cash. He is rude and unprofessional. More

Hello everyone I went to this dealership yesterday to trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously sho trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously showed the second car oh that too is not available, I said can u do a appraisal on my trade in ,without even looking they undervalue my trade in by thousands ,I know the market value of my car ,I don't know how they do business really disappointed with the level of service and there managers too need a common sense never ever going again . More

Dropped my Avalon off for a couple small issues. Have never dealt there before so not sure how the service was going to be... from the second I dropped in I was greeted with friendly staff and Vehicle wa never dealt there before so not sure how the service was going to be... from the second I dropped in I was greeted with friendly staff and Vehicle was fixed promptly with great communication and was ready in 4 hours. Will definitely be going back. More

They were not very friendly and did not seem interested in our business. Was trying to get information on a hybrid. We will be going elsewhere. in our business. Was trying to get information on a hybrid. We will be going elsewhere. More

Needed a truck so I traded in my perfect 2017 Durango for a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was per a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was perfect. 3 days later all the coolant was on my garage floor and 2 weeks later the motor was blown. I had 30 day warranty on it but they did nothing they towed it to their dealership and it sat there for almost a month till I finally got a call back after leaving countless messages. They said they were paying anything to fix it. They wouldn't repossess it. And to top it off they put 20,000 kms less on the bill of sale then the truck actually had so now it looks like I drove the truck over 20,000 kms in 2 weeks. Now I'm left with no truck $50,000 debt. DO NOT BUY YOUR VEHICLE AT TOYOTA ON THE TRAIL. Worst sales person ever Alfred. Worst manager ever Cody. I rated 1 star to much More

The Sales manager forced me to sign the debt of sale I had a bad experienced on this dealership. They are asking for a deposit not showing all the required computation and documents. The Sales Manager I had a bad experienced on this dealership. They are asking for a deposit not showing all the required computation and documents. The Sales Manager is so rude and told me that I cannot get my deposit for the car. He is very pushy on the sale. we ended up getting the car. they are requiring us to deposit for the car. I have heated argument with these manager. I would never recommend this dealership to my friend. More

CAUTION: Do Not Do Business At Toyota on the Trail The managers and salespeople I dealt with at Toyota on the Trail are inefficient, have poor business sense, and are dishonest. I bought a Tacoma o The managers and salespeople I dealt with at Toyota on the Trail are inefficient, have poor business sense, and are dishonest. I bought a Tacoma one week ago and the process took 2 days rather than a single visit as we had planned. As I was signing the bill of sale they told me the vehicle only had one key. They refused to offer me a second key at a reduced price despite the unfortunate last minute discovery. Within a week of purchasing the truck I asked them to look at the clutch because of concerns I had and they wanted to charge me the $165 diagnostic fee. I reminded them that mechanical inspection had assessed the clutch and found no issue at the time of the sale, but they insisted that I pay for an issue that pre-dated my purchase. At that point I lost my patience and went to Toyota Northwest Edmonton. They kindly had their foreman look at the clutch at no charge. I will not be doing business at Toyota on the Trail again and I would strongly advise future customers to be cautious. If you are looking to purchase a Toyota in Edmonton, try the Northwest location as they are far more reasonable. More