Toyota on the Trail

Last 14 years with Toyata on Trail (Previously SUN Toyota) Service department, currently I am dealing with Sandeep, excellent man - he takes cares of all my service need and beyond. I have a 2008 Highlander a Service department, currently I am dealing with Sandeep, excellent man - he takes cares of all my service need and beyond. I have a 2008 Highlander and 2019 4Runner. Customer since 2005. More

Brand Ambassador The assistant Service Manager Chris Lunden went out of his way to resolve an issue that had sat and festered for three months. He took personal time t The assistant Service Manager Chris Lunden went out of his way to resolve an issue that had sat and festered for three months. He took personal time to move the issue forward. He said we would meet at an ungodly hour due to my work schedules (6:15 AM) and there he was, on time with a smile and arrived with a good helpful attitude. He did what he said he would do. He solved problems. He is a first class representative for the dealership and brand. More

Respectful and knowledgeable! 5 star service. Chris Lunden is very knowledgeable in service aspects and has a true value of customers time. Clean, friendly staff and overall great 5 star service. Chris Lunden is very knowledgeable in service aspects and has a true value of customers time. Clean, friendly staff and overall great experience. More

Courteous and efficient Great service. Chris lunden was both professional and knowledgeable , clean working bays. Friendly . Nice waiting area. They show respect to all their Great service. Chris lunden was both professional and knowledgeable , clean working bays. Friendly . Nice waiting area. They show respect to all their customers. Overall great experience More

Don’t go near this dealership They give false mechanics reports and lie to try and cover up their mistakes. Stay away. Absolute joke. Vehicle was purchased August 28th. In and o They give false mechanics reports and lie to try and cover up their mistakes. Stay away. Absolute joke. Vehicle was purchased August 28th. In and out of shop till end of September / mid October due to missed problems that were discovered by other shops that the admitted to skipping and leaving off our mechanics reports. brought in again end of April due to AC not working. Was told by 2 separate mechanics it was due to a missed major leak which caused our ac compressor to fail which TOT also said was there. Summer ended in Edmonton beginning of September They tried to say had to due with us using the Defrost which both of the separate mechanics said this is not the case. Including the one who fixed it in the end for us. TOT originally says if its their fault, because they have had many they will fix it. Asked us to lie to our insurance company so they could pay for it that was instead, yes was actually told to do this as we had the extended warranty. When they realized that ac was not covered under the plan they had us sign up for that is when they pulled out. More

Worst experience We went to buy a car while we negotiated price on the phone but when we went there those guys just ran from their commitment And even finances were We went to buy a car while we negotiated price on the phone but when we went there those guys just ran from their commitment And even finances were very pushy to sell accidental and warranty on the car even when i told them that i dont need accidental they pushed me very much More