Toyota on the Trail

CJ and Casey were great to deal with, was very excited to drive my new vehicle home ... will definitely go back again thanks Toyota on the trail drive my new vehicle home ... will definitely go back again thanks Toyota on the trail More

Toyota on the Trail is biggest liers including finance department and sales department.I bought toyota care extension and inside dirty painting protection for $900 last year. The finance advisor whose nam department and sales department.I bought toyota care extension and inside dirty painting protection for $900 last year. The finance advisor whose name is Samantha told me that including winter tire swap and inside dirty cleaning for free. When I came for season tires swap, they said it is not free. I was trying to talk to finance advisor and they said that she is gone and the sales said he can not do anything even though he asked the finance advisor before and the finance advisor told him for free.The sales said they are different department, so he can not talk to the finance manager. Do not come to buy any car, because the finance advisor will lie to you for their commission and do not trust the sales, because even though they tell you it is true, but is is not. If you ask the sales to prove it, they will say that I do not know, the finance advisor lie to me. First time to see the cheating dealership in Edmonton. Talked to the finance manager. He said the the finance advisor is gone, so nothing can do. Again No Trusting the Sales, No Trusting the finance advisor and No Trusting this dealership. I will complain this dealership with Toyota Canada for sure. More

Here’s the deal. Buying a car is a game. You need to stay emotionally disconnected from the process and look for who can help you win the game best. I had a deal done locally on a tundra, and it was an ex emotionally disconnected from the process and look for who can help you win the game best. I had a deal done locally on a tundra, and it was an exceptional deal. Was waiting for a 4 week delivery, when Toyota on the trail reached out. They managed to beat the deal by another 3k and had the truck in stock for delivery that same week. They were professional and efficient. I worked with JP, who was friendly and relaxed, a big deal in this industry. Cody the sales manager gave me a better perception of sales managers (I hate that part normally) but he was straightforward and honest and hustled for me hard. I couldn’t be more thrilled with both Cody and JP, thanks again guys. Taylor, at delivery, in finance was the same experience. Professional and friendly. Not pushy, and got us out the door quickly. We got the truck we wanted at a Better price than we could have hoped for and can honestly say we would highly recommend Toyota on the trail any day of the week. More

I left my plate when I traded in my vehicle Last week I left my plate when I traded in my vehicle Last week (February 6th) when I ask the sales guy CJ - he claims that he gave it back. I just want my p I left my plate when I traded in my vehicle Last week (February 6th) when I ask the sales guy CJ - he claims that he gave it back. I just want my plate back Already touched bases with the sales manager but haven’t heard anything from them. HAD A CHAT WITH Chris (one of the managers I’m assuming) - great guy! Hopefully be able to pickup the GO AUTO card to get a new plate as agreed over a phone conversation. Truly appreciate the effort Hope we can start a clean slate here Thank you for looking after a client More

Con artists. Toyota on the Trail sold us a newer pre-owned Tacoma. Because of circumstance, we were heading out on holidays the next day. On our first day of holidays, we noticed the truck had power pre-owned Tacoma. Because of circumstance, we were heading out on holidays the next day. On our first day of holidays, we noticed the truck had power issues. Within a week, it had taken 2 tries to start multiple times. This trouble continued and immediately when we got back from holidays we drove the 6 hours to Edmonton to get it sorted. They cleared the codes and said they couldn’t find the problem. The trouble continued and became more consistent. 4 visits to our local dealership later, almost all of the cylinders are shot, which was the problem the whole time. If only they had looked under the hood a little deeper. Toyota on the trail will not cover it, or even talk to our local dealership. The local Toyota dealership is unimpressed, and Toyota Canada said Toyota on the Trail will be getting a stern warning, whatever that means. We feel we were intentionally swindled and are in the process of arbitration. Buyer beware of this dealership. More

I cannot thank Toyota on the trail enough for the excellent service and warm welcome. From the initial inquiry to picking up my vehicle I was provided friendly (very chill and non pushy) service and excellent service and warm welcome. From the initial inquiry to picking up my vehicle I was provided friendly (very chill and non pushy) service and information, clear quick communication and direct answers to all of my questions. If you are thinking about buying ANY vehicle consider the team here. I was assisted by Sandy and Raymond and they are spectacular. I will make the drive from Calgary to Edmonton for service like this any day. Thanks guys! More

Benny Singh is wonderful. He helped me to get the car I wanted, answered all my questions with lots of patience, and provided me with the information I needed to make an informed decision. wanted, answered all my questions with lots of patience, and provided me with the information I needed to make an informed decision. More

Do not buy from Toyota on the Trail! They sold us a used vehicle, only 4 years old, with broken air conditioning and 3 exhaust leaks, costing us extra money. They lied to us about the condition of the vehic vehicle, only 4 years old, with broken air conditioning and 3 exhaust leaks, costing us extra money. They lied to us about the condition of the vehicle and were very difficult to deal with More

ALL IN PRICING IS THE LAW IN ALBERTA.That means when an ALL IN PRICING IS THE LAW IN ALBERTA. That means when an AMVIC-licensed seller advertises the price of a vehicle it must include ALL fees and charg ALL IN PRICING IS THE LAW IN ALBERTA. That means when an AMVIC-licensed seller advertises the price of a vehicle it must include ALL fees and charges the seller intends to charge. The only fee that can be added to the advertised price is GST and any costs associated with financing. But seems these dealership doesnt follow the law. Added Anti theft fee, documentation and admin fee on their deal with me. When I mention the Law, they just dont mind and stop entertaining me.They better sell their cars to people that are not aware of the law. And when I requested Navdeep a copy of my Credit report after they made a hard check no Answer.Very frustrated! More

I had the best experience while purchasing my 4RUNNER. Raymond was fantastic informative and very professional. Kept me in the loop on my purchase thx Raymond was fantastic informative and very professional. Kept me in the loop on my purchase thx More