Toyota on the Trail

Horrible customer service from this dealership, sales manager Raymond talks down to customers, not even sure how he is even a sales manager when he doesn't even know what he is even talking about yet he manager Raymond talks down to customers, not even sure how he is even a sales manager when he doesn't even know what he is even talking about yet he goes on like he does. They cancel my deal due to reaching out to Toyota Canada about the status of my vehicle, and dealer fees that Toyota Canada posted on their website which is now forced onto the customer when I wasn't paying for it before. They claim I’m not happy with a so called “friends and family” deal, sorry but you only got my deposit and gave me that deal because you were up against 2 other dealers that were offering the SAME deal. If you want happy customers to purchase vehicles from you than practice what you preach. My deposit is 100% fully refundable, don’t make it seem like you were doin anyone any favours. If you don’t believe it, then maybe you yourself should read your own contracts and stipulations. My deal what for a 2022 RAV4 hybrid, you didn’t deliver, but nice try. But that's ok, I have another vehicle with a much better dealership that doesn't belittle customers, was always unsure about Go auto dealers, but Toyota on the Trail sure does confirm to not deal with Go auto. More

Caveat Emptor - Buyer Beware I responded to an ad for a 2023 Rav 4 XLE posted for $ 35,890 + GST & financing charges (if any). I contacted the dealership to confirm the pricing and availability before tra 2023 Rav 4 XLE posted for $ 35,890 + GST & financing charges (if any). I contacted the dealership to confirm the pricing and availability before traveling from Calgary to Edmonton to purchase the car. I was informed upon arrival that the actual cost of the the car was $ 41,998 + GST and financing charges (if any). Given I was going to pay cash, I was informed that I would also be required to pay an additional $ 10,000 deposit to ensure I wouldn't sell or export my car for 8 months. The price increase and the required deposit wasn't disclosed in their ad. I walked out reasonably unscathed except for travel and hotel expenses. I filed a bait and switch advertising complaint with AMVIC and plan to file a complaint with the Competition Bureau as well. More

Hi Sheevana, I am writing to let you know that I have asked you since the first days of purchasing my Highlander from you to cancel any warranty on this car, and you promised that the cheque for cancella asked you since the first days of purchasing my Highlander from you to cancel any warranty on this car, and you promised that the cheque for cancellation with come form the dealership I did not receive any of that. In the meantime, the LGM service sneaked into my bank account since then and kept withdrawing every month without my consent. I talked to LGM on the phone and they claimed that this is to be resolved by the dealership. I would like to confirm again I gave you notice of cancellation earlier in the first week of purchase and it was your duty to cancel out . So , I want to get reimbursed for the all payments withdrawn immediately and stop any further withdrawal for this warranty form my bank account as well. More

Worst worst and worst Such a bad experience I would never recommend anyone to visit this dealership The first thing is that they are selling there cars with extra go auto benifits doesnt matter u wan never recommend anyone to visit this dealership The first thing is that they are selling there cars with extra go auto benifits doesnt matter u want it or not. I paid 2600 dollars more on the original price for my corolla Second i asked them for window tints it still has bubbles in it When i asked them they say this would go with time Its been three months already I went for service today and they gave my car as it is Just gave a water splash and returned it… I really dont want anyone to fall into there trap Please donot trust this dealership Totally fraud … More

I am very confused why my manual transmission Toyota Corolla requires an AUTOMATIC TRANSMISSION drain and fill. It really takes away my confidence in the service department to not only do the right thin Corolla requires an AUTOMATIC TRANSMISSION drain and fill. It really takes away my confidence in the service department to not only do the right thing but also to have the ability to communicate well. Communication was terrible with no opportunity to ask questions. The service advisor, who knew I was about to pick up my vehicle disappeared and make himself scarce. He was friendly, but perhaps skills other than being friendly are required in the job. The $2000 in recommended maintenance that may, or may not be required, will be done elsewhere. PS - please do not recommend calling as I have already tried that and I don't need to hear more lame excuses about how your computer system works. More

Never buy used car from them. I bought 2018 Nissan Rogue. After 3 days axel and transmission box broke. They have to send to Nissan dealership to fix it. Been 3 weeks not fixed ye I bought 2018 Nissan Rogue. After 3 days axel and transmission box broke. They have to send to Nissan dealership to fix it. Been 3 weeks not fixed yet. I don’t they car inspection is real or fake. How can a car broken after 3rd day and they gave me clean car inspection wow. I hope my review can help some other peoples. Won’t hassle their worst experience. Even AMVIC said if you knew issue was there before you bought car. You can still get refund back or exchange your car even used one. I even know email store CEO never reply me. Anyways never ever go to that dealership. For used car get your own inspection from outside that might help you. They have their own handy man to says no problem or write fake inspection may be. More