Toyota on the Trail

Worse car dealer I have ever been to. We were trying to buy a new Rav 4 and not once did any salesperson acknowledge that were were even in there. Everyone just walked by us. Nobody even looked at us or buy a new Rav 4 and not once did any salesperson acknowledge that were were even in there. Everyone just walked by us. Nobody even looked at us or say anything and it wasn't even that busy at all. The only reason why we went here was it was close to home. Went and bought from another dealer and they were awesome to deal with. More

My worst experience to buy Toyota product. Sales people does not know The difference between hybrid and regular highlander. Read properly, they will be very nice just to take your signature for sales. does not know The difference between hybrid and regular highlander. Read properly, they will be very nice just to take your signature for sales. More

Made a deal and put down a $1000 deposit for a vehicle that's not available yet for at least another couple more weeks. We were aware and signed. But we found one somewhere else that's available right that's not available yet for at least another couple more weeks. We were aware and signed. But we found one somewhere else that's available right away and so we cancelled. We were hoping they'd consider returning our deposit for the reason of the vehicle not being available. But they won't. It's not like it's one that they're shipping for us. There were no deliveries because of the BC fire. It was our first experience with toyota. It'll be our last at toyota on the trail and will definitely not recommend them at all. They can enjoy our $1000. More

One of the best customer service by JOHN PAUL & RODEL . They try their best to give the best deal and beat the price than other dealers. They try their best to give the best deal and beat the price than other dealers. More

Great people, great service. JP and his manager, Alana Moir are great professionals, thank you all! I will be glad to refer friends and family members for help. Moir are great professionals, thank you all! I will be glad to refer friends and family members for help. More

JP and Rodel provided excellent service in the purchase and delivery of my new Tacoma. I am pleased with the product and the service. The service department is excellent and delivery of my new Tacoma. I am pleased with the product and the service. The service department is excellent More

I do not recommend this dealership anyone. About 15-20 days ago I wanted to purchase used Nissan Altima but the supervisor of the dealership refused to sell it to me. I offered cash, money order or check days ago I wanted to purchase used Nissan Altima but the supervisor of the dealership refused to sell it to me. I offered cash, money order or check but they told that it is possible to purchase used vehicles only with financing type of payment. want to tell that the product advisor Rodel tried to help me but nothing happen. In this way they are trying to get extra money from the customer. I think that it suppose to be the freedom of the customer"s choice of payment, some people prefer financing, others like me prefer to pay in full amount. That is not happen with the Toyota on the Trail. They motivated that they sell used vehicles only with finance because to prevent the customers from the selling the vehicles to the USA. Or may be they want to trick the customers (as one reviewer wrote that Toyota on Trail is biggest liers including finance department). Who knows? More

Dealt with the guy by the name of Nolan.. super pushy Dealt with the guy by the name of Nolan.. super pushy and wanted us to sign papers before we even made a decision. He made my family feel uncomforta Dealt with the guy by the name of Nolan.. super pushy and wanted us to sign papers before we even made a decision. He made my family feel uncomfortable with his sales tactics; and the way he would stare at us for intimidation blankly for seconds after we didnt agree with his offers again made us uncomfortable, and we felt he was going to attack us after staring at us. Nolan, we are not going to sign anything, or promise you anything without making sure it is the RIGHT decision for us. If you are going to buy a vehicle, please do not purchase from Nolan. He needs an attitude adjustment and the kicker of all this is that we just met this guy and within half n hour all this happened. We explained to Nolan how we felt and he seems too big headed to even give us an apology. Buying a car should be enjoyable, the sales rep should earn your business. I understand COVID has hit hard for many people, but Nolan, this does not excuse your unprofessional nature and your AGRESSIVENESS to close a deal. You made us feel very uncomfortable and we regret ever coming into Toyota on the Trail. More

Buying your very first brand new car should leave you feeling good.....NOT after dealing with their finance department.. Excitement clouded my judgment and they smelled that. All the extra fees and costs feeling good.....NOT after dealing with their finance department.. Excitement clouded my judgment and they smelled that. All the extra fees and costs added weren’t really asked if you wanted them. But I was told I wouldn’t get approved for the loan if I didn’t get them. Then I realized something was off, contact the finance lady and she never replied back to me. Then I got busy with critical deadlines at work, got covid, but all this time been thinking about I should look at the numbers again. Now, that finance lady isn’t there anymore and have to deal with a different finance person who says it’s been awhile since I got the vehicle. Hmmm, perhaps if someone replied to me after reaching out to them when I got the car, then it would have been a different. This whole experience was a very costly lesson for me. Just leaving it all up to karma. Read the other comments about these guys and then decide for yourself. But if I were your friend, I’d say, do NOT go to these guys. More

CJ and Casey were great to deal with, was very excited to drive my new vehicle home ... will definitely go back again thanks Toyota on the trail drive my new vehicle home ... will definitely go back again thanks Toyota on the trail More