Toyota On the Park

Always Great Customer Service There is not enough I can say about the Customer Service both my wife (2008 Highlander Limited) or I (2001 Solara Convertible) receive each and every There is not enough I can say about the Customer Service both my wife (2008 Highlander Limited) or I (2001 Solara Convertible) receive each and every time we bring our vehicles in for maintenance or repairs. On my last visit, the Traction Control sensor and ABS was not working. After the initial diagnostic, Hon identified that the part would have cost me $4500 to replace. For a car that is 13 years old, that could have been a deal breaker in the decision not to keep it. I'm hoping to keep the car for a few more years as it's in excellent condition. Hon suggested that I replace the part with a used replacement for 15% of the new cost. More

Service I brought my 2011 Prius in to change my tires from winter to summer and for a regular service check. I did not have to wait long for a shuttle. Same I brought my 2011 Prius in to change my tires from winter to summer and for a regular service check. I did not have to wait long for a shuttle. Sameer called within an hour to advise me of some minor repairs that needed to be done. He explained the need repaired in detail as well as the price. The car was ready before the estemated time and the shuttle bus picked me up shortly thereafter. The repairs were done to my satisfaction and the car is running great. More

Outstanding Customer Service Brian, Joe & Raymond were all very helpful and accommodating when we bought our Rav4. We didn't have permanent resident status but they pulled some st Brian, Joe & Raymond were all very helpful and accommodating when we bought our Rav4. We didn't have permanent resident status but they pulled some strings and got us approved with the bank. They were also very thorough and patient with our queries. More

New Prius V We had visited a few dealerships around while we were shopping for our new Prius. Lee approached us in a super friendly manner and was very accommoda We had visited a few dealerships around while we were shopping for our new Prius. Lee approached us in a super friendly manner and was very accommodating when we asked to take the Prius for a test drive. During our test drive Lee was very knowledgeable as he used to be a mechanic. He was able to explain in detail how the hybrid technology worked and the benefits the car had. After leaving to think about it, he called us back 5-6 days later and we went in for a chat. We got straight to the point and negotiated a price we could both agree on, and signed the papers then. Lee was very pleasant, friendly, and warm. He even offered to drive us home to pick up a forgotten void cheque. Our experience was far from a buying-a-car drill; it was actually pretty positive and I would highly recommend Lee if you live in Toronto and are looking at purchasing a Toyota. His edge is certainly his technical knowledge and his collegial manner. Thanks Lee! Tricia and Kris (and Kin) More

Help With Key Cut and Dent Went in for a visit to get a new key cut, and Paul was super friendly and kind. Gave me some advice on fixing a dent on my fender and how to cover it Went in for a visit to get a new key cut, and Paul was super friendly and kind. Gave me some advice on fixing a dent on my fender and how to cover it up with some touch up paint. Very relaxed and in control, he wasn't trying to sell me anything; just trying to help me out. Didn't really expect that and was pleasantly surprised. More

Best sales person, Best customer service I am working in retail store ( Future Shop ) as manager of computer service department. Ted has all of the factors that we always ask our staff. Gree I am working in retail store ( Future Shop ) as manager of computer service department. Ted has all of the factors that we always ask our staff. Greeting customer, listen what they need, find the best option with the best payment, best following, and finish the sales in best way that customer feels good. Last two years when I bought my first car from him I was thinking, that one new and one old car for work is enough. When ever i came for new car service, he were talking to me to trade the old one with another new one. Finaly I got another new one last week, and now everybody in my family are happy. I recomand this sales guy to everybody. More

Unhelpful advice (or no advice at all) on this one occasion. It was time for new all-season tires. I called TOTP's sales department and proposed Pirellis (I do quite a bit of fairly rough back road driving), but It was time for new all-season tires. I called TOTP's sales department and proposed Pirellis (I do quite a bit of fairly rough back road driving), but the salesman persuaded me to get Bridgestones. On May 8, 4 new Duellers were installed on my Highlander. Having received Toyota's mailing about Tire Rebates, which included Bridgestone's offer of a $70 Visa Gift Card, I followed the mailing's instructions: "See your Toyota Service Advisor or visit us at toyota.ca". I asked Alex Chan what to do about applying for the rebate. He said "Go on line." I pointed out that Toyota's mailing implied I could get the necessary info from my Service Advisor. Alex said, "I just gave you the info: I said go on line." This felt a bit dismissive. Nevertheless, several days later, I went on line, where I found that Toyota's posting about Tire Rebates contained no mention whatsoever of Bridgestone. Confused by this, I rang Service (May 14) and asked for Alex, but he was at lunch. I left a message with the Service person who took my call, outlining the situation, asking Alex to follow up, and was assured that he'd return my call when he came back. That call was never returned. This feels a bit dismissive too. We pay premium prices to get premium service at Toyota on the Park. Normally, premium service is what I've always received, and I've been happy. This time I wasn't so lucky. Having been urged to take the Bridgestones over the Pirellis (a brand I've used on other SUVs with great satisfaction), and then getting neither the advertised rebate nor at least some kind of considerate explanation, leaves a slightly bad taste. Alex has been very helpful in the past, and this is a minor complaint, certainly . . . but I'm not used to having anything at all to complain about at Toyota on the Park. More

Great experiance with TED Ted helped me to leased my Toyota Venza four years ago and I came down from Richmond Hill to this dealer ship after four years for my second car just Ted helped me to leased my Toyota Venza four years ago and I came down from Richmond Hill to this dealer ship after four years for my second car just because of Ted. He is very friendly and his customer service is perfect. He is very calm and patient, listen to all my concern then professionally advised me what type of car I should lease. Then he did his best to give me the best rate. Very quick and fast with good price. Ted, you are the best. More

Outstanding Service and Attention to the details I truly appreciated the overall professionalism provided while ensuring the details were covered and always a smile from everyone at the dealership. I truly appreciated the overall professionalism provided while ensuring the details were covered and always a smile from everyone at the dealership. I will be a repeat customer. More

What a Great Team!!! :) Ted J, was extremely kind, professional and very knowledgeable about the car and knew of the cars past history. Joe S,was a joy to deal with. He total Ted J, was extremely kind, professional and very knowledgeable about the car and knew of the cars past history. Joe S,was a joy to deal with. He totally understood how to relate to a family when they are on a budget. Also, being extremely kind to my two girls he was very professional as well. I will 100% come back for any future car needs and recommend them to everybody I know. Thank You both for taking your time with my Family and Myself. J, S, R, S Palmieri More