Toyota On the Park

Overall positive, need tweaks to the sales process. My husband and I have been customers of this dealership since purchasing a Toyota Camry in 2002. The car was serviced at the dealership until it was d My husband and I have been customers of this dealership since purchasing a Toyota Camry in 2002. The car was serviced at the dealership until it was damaged beyond repair in an accident earlier in February. I decided to purchase a used car from the dealership because I trusted them and knew that the Corolla (2011) that I eventually purchased had also been serviced by the dealership. After a lengthy process (over two hours), we agreed on a price for the new 'old' Corolla but it required the assistance of the General Manager to finalize the deal. I had a price in mind and needed to stick to it, fortunately, the GM understood that and as a long time client, he clearly valued the loyalty. Paul Barreto was our salesperson and he was very helpful in assisting me to focus in on what my requirements or /'musts' were for the new car. I needed assurances that a smaller car was safe (I had been hit in the accident ) and that it had a sound system that I could enjoy when driving through the city. Paul also understood the necessity of sticking to my budget. The GM, Aaron Buck, made sure that I got the deal I needed to purchase the new car. Clearly he is customer focussed and understood that after a long period of time negotiating, a deal had to be made. I wonder what would have happened if he had not been at the dealership that day. My next step was to meet with the financial manager, Benni, to finalize financial arrangements. The process was smooth until the issue around extended warranty protection came up. While I understand that Benni is required to inform me about the warranty, it felt like a 'lecture' when I made it very clear that I was not interested in the warranty. She was quite insistent and it took some time for her to accept that I was going to decline it. I do not appreciate being second guessed. There have been many articles and television segments about consumer protection related to extended warranties and the fact that they are not value added and I have paid attention to them. Even when picking up the car, Benni mentioned it again. I understand that salespeople are not involved in the financial dealings with customers. This is most unfortunate for several reasons and not particularly customer friendly. We spent a lot of time with Paul and he knew our situation. Much of this was repeated with Benni and was a waste of time. Secondly, Paul would have listened to what I wanted related to the extended warranty and would not have felt it necessary to 'lecture ' me about why I should be purchasing one. Thirdly, I would not have had to meet with Benni a second time when picking up the car if Paul had had the financial responsibility. Two other small issues. When I picked up the car, the winter mats, which were included in my purchase, were not available nor was a second key to the car. This requires another trip to the dealership. I would have appreciated everything being ready and organized at the time of pick up. or at the very least, an offer to deliver to me when they come in. Overall, my relationship with TOP has been positive. Their Service Department is second to none. Some tweaks to the sales process would make purchasing a car a more pleasant experience. More

Impressive and Rare!! I was with my mother picking up her new preowned Yaris which was purchased over the phone and through email. It was an inexpensive car and a small sa I was with my mother picking up her new preowned Yaris which was purchased over the phone and through email. It was an inexpensive car and a small sale for this dealership but we were treated as though we were buying a Lexus. I'm a Customer Service Specialist and not easily impressed but I certainly was today, from the moment we walked in the door. I have never met such friendly, courteous people that make you feel important like we did today. Justin was our sales rep and treated us like we were family. It was truly an amazing and rare experience. I hope these people are rewarded for the great jobs they do. More

Great service The team accommodated my busy schedule, were friendly throughout, and were open about costs and time lines. In the end the even brought my big job in The team accommodated my busy schedule, were friendly throughout, and were open about costs and time lines. In the end the even brought my big job in under estimate. What more can one ask for? More

Professional People I recently bought a pre-owned Corolla LE and loved the respect I received from every single person that I dealt with, starting from the Receptionist t I recently bought a pre-owned Corolla LE and loved the respect I received from every single person that I dealt with, starting from the Receptionist to Paul Barreto and Alice Lake. Then on Christmas Eve I had to bring my car to get checked and the Service Centre cleared my concern. Once again, just a few weeks ago, my car was on a recall and the service I received was superb. Thank you all ! More

I had a wonderful experience buying my car from here I was very happy being able to buy my dream car 4Runner from here being assisted and cordially helped by Rezaul Khan, Matt Treacy, Chris Walters and L I was very happy being able to buy my dream car 4Runner from here being assisted and cordially helped by Rezaul Khan, Matt Treacy, Chris Walters and Lee Vyner. I would like convey my special thanks and for helping me to make up my mind to buy this car with wonderful, professional and friendly dealing of Rezaul Khan, Matt Treacy and Chris Walters. I'll promote Toyota on the park to other prospective buyers for the wonderful customer service of the people I mentioned above. More

Justin was awesome! I was having challenges arranging a repair of my vehicle. Justin took ownership of my situation and quickly had the appropriate team member contact m I was having challenges arranging a repair of my vehicle. Justin took ownership of my situation and quickly had the appropriate team member contact me. He also placed a follow up call to ensure that i was looked after. Thanks Justin! More

horrifying experience The manager Aaron Buck is very unpleasant and very mean. I bought my car in for warranty issues, he has a careless attitude and very arrogant. He trea The manager Aaron Buck is very unpleasant and very mean. I bought my car in for warranty issues, he has a careless attitude and very arrogant. He treats people like dirt. He said "he is there to make money, and will not look at my car". My car drove 9900Kilometers and something wrong with air conditioner and brakes. He was so rude and so mean, and really know how to humiliate people. More

Toyota on the park is a great dealership They have gone above and beyond for us and made us feel very welcomed while we looked for a van. I was very impressed with their high level of custome They have gone above and beyond for us and made us feel very welcomed while we looked for a van. I was very impressed with their high level of customer service. I would definitely recommend them to family and friends or anyone looking to purchase a new vehicle! More

great help! There had been a green symbol lighting up occasionally on the dashboard of my car for a while now, and I could not figure out what it meant. I came to There had been a green symbol lighting up occasionally on the dashboard of my car for a while now, and I could not figure out what it meant. I came to this dealership (the place I bought the car in question) to ask if anyone knew what the symbol was, and bumped into Justin. He was eager to go out of his way and explain to me exactly what it meant. Even though I wasn't looking for a car, he was an outstanding employee whom the dealership is lucky to have! His friendliness and patience really made my day! Wendy More

Best manager and dealership I negotiated my new 2015 Toyota 4Runner with Aaron. I have purchased many cars in my time and I must say this dealership won the lottery when they bro I negotiated my new 2015 Toyota 4Runner with Aaron. I have purchased many cars in my time and I must say this dealership won the lottery when they brought in AARON. This is what a manager should be like. Other dealerships compared to this one are a joke. He made me feel comfortable and actually was sincere when we negotiated a fair price for my new vehicle. Because of him and his staff they win me over. I have been a Toyota customer for over 20 years and this was the first time I dealt with this dealership and not the last. Sasha More