I can tell you after dealing with a "quasi-luxury" line for my car and feeling as though I receive terrible service (have to fight for warrantied items, have to constantly prove my $3200 extended warranty so they don't charge me, persistent issue with your car that they can't figure out? They just stop answering emails for service needs!)... my husband has the right idea owning a Ford F150 truck.
Purchased used from Milton area (went to THOR first as they were local but did not have what we were looking for). Vehicle was missing a tonneau cover piece when we bought it (5year old f150 with about 70000 km on it). Fully anticipated buying the missing part and ordered through THOR. They gave me top notch service and would not take a penny for the part - suggesting it should not ever have come off, even if we have no idea what the original owner did with it.
Then took it in for an oil change and full service along with brakes and u joint replace. I was given a bill for a WHOPPING $79!!! What? My car services always range from $250-500; needless to say my next car will be a ford, not a VW. The U joint and brakes were actually not what we had thought they were and Thor Motors assured us they would have the correct issues covered under warranty. NO need for us to spend the $.
Love this place :)