I went into Thor motors when my car had a transmission fault and then proceeded to not catch a gear. Freaking out that it would be an expensive fix I went in and requested to speak to my usual service tech Gregg. He was extremely helpful and said that it may be covered under warranty. The service desk said it may be a few days but Gregg assured me he would do his best to get it looked at that day. The next day the work was complete with a new clutch and transmission module all covered under the warranty. I am so thankful to have my car back and am glad to have chose this dealership to service my vehicle even though it was purchased elsewhere.
I can tell you after dealing with a "quasi-luxury" line for my car and feeling as though I receive terrible service (have to fight for warrantied items, have to constantly prove my $3200 extended warranty so they don't charge me, persistent issue with your car that they can't figure out? They just stop answering emails for service needs!)... my husband has the right idea owning a Ford F150 truck.
Purchased used from Milton area (went to THOR first as they were local but did not have what we were looking for). Vehicle was missing a tonneau cover piece when we bought it (5year old f150 with about 70000 km on it). Fully anticipated buying the missing part and ordered through THOR. They gave me top notch service and would not take a penny for the part - suggesting it should not ever have come off, even if we have no idea what the original owner did with it.
Then took it in for an oil change and full service along with brakes and u joint replace. I was given a bill for a WHOPPING $79!!! What? My car services always range from $250-500; needless to say my next car will be a ford, not a VW. The U joint and brakes were actually not what we had thought they were and Thor Motors assured us they would have the correct issues covered under warranty. NO need for us to spend the $.
Love this place :)
" Sold a certified used vehicle that failed an MTO safety "
- Nancy Hannah
I was sold a used vehicle that they told me was safe and certified. 3 weeks after purchase 2 independent mechanics and the MTO failed the vehicle, noting problems with the brakes, suspension, all four tires, alignment and windshield. The air conditioning system was also leaking. I was treated very rudely by Nathan Brown (used car manager) and Bob Brown (owner) when I asked for the vehicle to be repaired. When I pressed the issue I was threatened with legal action. My experience with this dealership has been deplorable and once this matter is settled I will never return to this dealership again.
"Now I know why Ford gets a bad rap for over charging,..."
Now I know why Ford gets a bad rap for over charging, thank god the dealer I deal with in Mississauga isn't that way at all. I had to use this dealer because I was in the area and had no other choice. Next time I will pay for the tow back to Erinwood Ford in Mississauga.