Terrace Ford Lincoln

Very Bad Customer Service This location has very bad customer service in their service department. Always claiming that they are busy. Never pick up the phone. If they are that This location has very bad customer service in their service department. Always claiming that they are busy. Never pick up the phone. If they are that busy, they should afford to hire more people. The staff are not even apologetic for their behaviour. They make it sound as if they are doing us a favor. More

called for recall I got a letter from Ford Canada that i had a recall on my 2013 Ford F150. i am leaving for florida in a couple days and thought i would check to see I got a letter from Ford Canada that i had a recall on my 2013 Ford F150. i am leaving for florida in a couple days and thought i would check to see if Terrace Ford could make it happen. I called and talked to a Kevin Caetano who was very helpful. He was going to squeeze me into their hectic schedule but unfortunately they did not have the weird part in stock. When i get back I will be sure to give Kevin a call for my future work on my Ford. Thanks Kevin More

Worst experience of my life Purchased a used Edge . At Pick -up back wiper didn't work and only 1/2 tank of gas. Brought car back for wiper the next week. Was in shop for 2 days Purchased a used Edge . At Pick -up back wiper didn't work and only 1/2 tank of gas. Brought car back for wiper the next week. Was in shop for 2 days because more had to be done, Next week notice brakes making a bad grinding sound, took it in right away as several people said that wasn't normal. Service person told me he couldn't do anything until the next week. Told him I didn't feel safe driving it as I often had my grandchildren . He said not to worry as it would stop me . Got it back and next day tire pressure light came on and when checking in that I found the oil life to be at 21% , took it back in and found an oil change had not been done. Sat in dealership for 2 hrs. Absolutely no excuse for such shoddy work. Have always had a honda and never spent as much time in repair. Against my better judgement I looked at the Ford as some friends had them . If there was a minus rating to give, it would be given, Never had an experience like this in my life. More

Fast, efficient emergency service! My 2016 F150 broke down on my return trip to London. Ford Roadside Assistance had me towed to Terrace Ford Lincoln in under 30 minutes. Described issu My 2016 F150 broke down on my return trip to London. Ford Roadside Assistance had me towed to Terrace Ford Lincoln in under 30 minutes. Described issue to Service Advisor Steve Matthews. Steve suggested it was a throttle body issue. In 10 minutes a technician took truck for test drive, to confirmed the diagnosis. Time I arrived at dealership, to time I left, was under 60 minutes. No charge repairs and a free car wash to boot! Mant thanks to Steve and the entire dealership. More

STAY AWAY x 2 I bought an Edge (2015) at another dealership about 40 min away. I took it to Terrace Ford (close to my house) to see if a problem could be fixed und I bought an Edge (2015) at another dealership about 40 min away. I took it to Terrace Ford (close to my house) to see if a problem could be fixed under warranty. Steve Matthews (service rep) decided to tell me that because I did not buy it from them that I should be taking the problem back to where I bought it for them to fix. He was very rude and does not understand customer service. He then started to blame it on his boss saying it was his idea. I was going to start to get my Edge serviced there but now I would not even step a foot on the property. Ignorant dealership. They need better training top to bottom in customer service. More

Replacement battery on my Edge I had a battery replaced two years ago on my Ford Edge that I purchased from John in the used lot. The people in the service department gave me the r I had a battery replaced two years ago on my Ford Edge that I purchased from John in the used lot. The people in the service department gave me the run around about replacing the battery, but I decided to call John the gentleman who I purchased the vehicle from and he got things taken care of for me. 👍🏽 More

STAY AWAY!!! My experience at this dealership from top to bottom has been just horrid. My salesman George was terrible, he made promises (before the sale) he didn My experience at this dealership from top to bottom has been just horrid. My salesman George was terrible, he made promises (before the sale) he didn't keep (after the sale), and didn't return emails or phone calls when I asked for assistance after the deal was done. I guess he got his commission, so what does he care. That seems to be the attitude of every one of the sales staff I dealt with. I left messages with the sales manager, and he too didn't even bother responding. The Quick Lane staff are rude and uninterested in providing even a base level of customer service. The actual Service Department staff similarly expressed no desire to be even the least bit helpful. In both instances, I just needed some routine maintenance done (oil change) and was told by the Quick Lane staff to come back in 3 months because they're just way too busy. When I asked the Service Department to see if they could do it, they laughed at me and said they can't fit me in. Nobody bothered to ask if I'd be interested in making an appointment, which I gladly would have done, but instead all I got was disinterest and attitude. I have since taken my business to another dealership, and will never again waste my time or money at Terrace Ford. I love my car, but I regret where I bought it. Don't walk, RUN away from this dealership!! Car dealerships are a dime a dozen nowadays, they need you more than you need them, so do yourself a favour and go somewhere that will appreciate your business. More

Great Service - Helpful service people We have an older Ford 500 that we recently had serviced with an AWD problem. The service rep advised me of their findings, (apparently there are sever We have an older Ford 500 that we recently had serviced with an AWD problem. The service rep advised me of their findings, (apparently there are several things that can go wrong but do not show up on a diagnostic check) found the most economical solution to fix the problem. He even found a less expensive but warrantable aftermarket part for me and saved me several hundred dollars from the factory part price. The car was returned freshly washed and they called me when it was ready. All in all a great experience. You can bet my next Ford will come from here, and that I will be servicing it here as long as I live local. More

DONT BOTHER! This has to be one of the worst service departments in North America. The staff is rude, condescending, arrogant. If you go there expect to be igno This has to be one of the worst service departments in North America. The staff is rude, condescending, arrogant. If you go there expect to be ignored, and NO they will not check your vehicle over, just the repair you asked for. Do not be surprised to have multiple visits for a repair as they tend to forget things such as having brakes done and having no brake fluid in your vehicle, or your tire locks not being put back on etc etc etc. But don't complain, they will just screw something else up. If you need warranty work, you are a treated LESS than human. The service manager does not care. The ownership does not care. Book you repair work through Quicklane next door. At least there, you will get honesty and integrity. More

An experience with this pathetic staff By far the worst experience I have ever encountered. Arrogant Service employee and cannot forget the more arrogant service manager. Well Rick, time By far the worst experience I have ever encountered. Arrogant Service employee and cannot forget the more arrogant service manager. Well Rick, time to change your service team there. Have advised many people of my experience in this field and now the ever dangerous internet. More