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Straightline Kia

Calgary, AB

4.8
1,041 Reviews
Welcome to Straightline Kia ! As of June 1st, 2017, we officially became Straightline Kia. Straightline Kia are ecstatic to be able to offer you the best customer service & car buying experience possible in the city of Calgary. We welcome you to visit the dealership at any time for a visit and to see what we're all about. Our Vision - "SHIFTING THE EXPERIENCE" We are a dealership that is built around and prides itself on excellent customer service and transparency. We want your vehicle purchase to be a positive and exciting experience. We have an excellent and knowledgeable team of advisors to help guide you to the perfect vehicle for you. We understand that there is a lot of competition in the marketplace which means that for us, taking amazing care of you as our customer is our top and number one priority.
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100 Glendeer Circle SE

Calgary, AB

T2H 2V4

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Showing 1,041 reviews

May 31, 2022

Absolutely superior service. The whole team are responsive and professional. I highly recommend them. I’m a repeat happy customer More

by Eyost0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Regalado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Quigg, Arianna Wooders
May 31, 2022 -

Straightline Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Straightline Kia, we look forward to having you as one of our valued customers for many more years to come! SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

May 25, 2022

I just wanted to take a minute to leave a review for my experience at Straighline Kia. After looking around at a few different places I ended up here, I would like to give an amazing praise to my salesman More

by ccrodriguez1723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Browne
May 26, 2022 -

Straightline Kia responded

Here at Straightline Kia, customer satisfaction is our #1 priority. Blair and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

May 18, 2022

Very positive experience for our first Kia purchase. Danny made the experience effortless from start to finish. More

by kent.mcqueen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Beagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Brar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arianna Wooders
May 19, 2022 -

Straightline Kia responded

It's fantastic to hear that Danny provided you with great customer service while assisting you with your first Kia purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Straightline Kia! SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

May 18, 2022

Very bad service trying to fool you the best they can. I don’t recommend buying from them. More

by Mike Hall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Shamra, Arianna Wooders
May 22, 2022 -

Straightline Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Brar General Sales Manager (403) 243-9997

May 16, 2022

I purchased my first vehicle from Kia 11 years ago. I was impressed with their professionalism back then. The time came when I had to find another car so headed back to Kia. I had spoken to Jane Mul More

by emailfaye5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Mullett
May 16, 2022 -

Straightline Kia responded

Thank you for your business and this review. We're happy to hear Jane and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

May 16, 2022 -

emailfaye5 responded

My first Kia (Forte) saw me through 11 years and over 374,100 kms....why would I want to buy from anyone else...?? Thank you so much.

April 29, 2022

Excellent vehicle, the manager Rick resolved my question re bill of sale and 3M protection cost - they helped me with that 3 weeks after buying the vehicle which is great. There was a small error they fixed More

by jon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Brar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gurnick Gill
May 03, 2022 -

Straightline Kia responded

Hey Jon, Rick Brar here from Straightline KIA. Jon I am confused on your statement. We have a signed offer from you on Feb 15th with an agreed upon price. On April 21st we had a conversation you wanted your entire front end of your vehicle wrapped with 3M protection and ceramic paint protection. Our conversation started based on you wanting to take possession of the vehicle right away and not letting the protection dry. That protection cost was $2000 which brought up the price of your vehicle. Not $3000 as you mentioned in your review. I am confused on how you think we scammed you Jon when you were very persistent on getting this protection on your vehicle. You told me you needed your vehicle that day so I pulled some strings to prioritize your work so you could get it that same day. Jon, we work really hard to have the best reviews in Calgary for our KIA store, based on our customer service. If you did not understand your pricing please get in contact with me and I can go over it again with you, however to say we "scammed" you is quite incorrect information. You had thanked me for getting your vehicle ready in time and you seemed happy to take it home. I am concerned how this gratitude turned into disappointment. We are happy to buy back your vehicle if you are not happy with it. I look forward to hearing back from you Mr.Fonseca. Thanks, Rick Rick Brar General Sales Manager (403) 243-9997

May 04, 2022 -

jon responded

Ok I’ll email you the paperwork showing the price was increased when I urgently needed the vehicle, charged twice for GST, and if you can remove the double GST charge I’ll remove my review. But when we spoke previously you said there is no chance of getting compensated for a different dealership error i thought it’s a waste of time asking..

May 04, 2022 -

Straightline Kia responded

That's strange Jon. Can you please send me over the paperwork you have? If this is true we will cut you a cheque back of the difference. If what you are saying is true no one should be charged GST twice. Please send me over your documents for me to review and I can come back to you with a solution. Thanks Jon, Rick

April 16, 2022

Once they get your money then that's it. No one got back to me about my issue. Everytime I contact them they just kept saying "end of month". It's been 4 months and have not heard back. Ba More

by Economics
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren Beagle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Deng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Straightline Kia responded

Thank you for bringing this to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information. I'm sorry your experience didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rick Brar General Sales Manager (403) 243-9997

April 07, 2022

Once again I received amazing service from Straightline Kia when I needed a new oil pan. Thank you to Rodger Sallans, Chris and Brooke for all your great service. Carla R. More

by Carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Sallans
Apr 08, 2022 -

Straightline Kia responded

Carla, Thank you so much for your kind words for Rodger, Chris, and Brooke, and for taking the time to leave us this wonderful feedback! SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

March 18, 2022

When face to face with the people of Kia the experience is top notch ! They go the extra mile for their customers. More

by brittany.hildenbrand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Beagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Straightline Kia responded

Thank you so much for your kind words, Brittany, and for taking the time to leave us this wonderful feedback!

March 12, 2022

Nice to see a dealership offering below MSRP pricing in a time where deals are few and far between. Friendly, down to earth staff. Will definitely buy my next vehicle here!! More

by steelwoolsheep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Straightline Kia responded

Thank you so much for your review! We are glad Danny was able to take care of you. Rick Brar General Sales Manager

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