Straightline Kia

Stay Away From This Dealership! I had an utterly disappointing experience with this dealership. Breach of Commitments: The company makes assurances of dispatching financial docum I had an utterly disappointing experience with this dealership. Breach of Commitments: The company makes assurances of dispatching financial documents within a day, yet consistently fails to fulfill this promise even after persistent reminders over four days. Complexities in Deposit Retrieval: Despite numerous requests to issue us a deposit transfer check/receipt and a similar requirement in the legislation, we never received the check/receipt. Prolonged Sales Bill Issuance: The company demonstrates concerning delays in issuing sales bills, causing unwarranted inconvenience to clients. Accuracy Issues in Sales Bills: The sales bills eventually provided are riddled with serious errors, ranging from inaccurate dates to significant omissions in deposit details. Unauthorized Additions: Extra options are incorporated into the service without consent, inflating the final cost by a substantial 16% from the initially agreed-upon amount. Deposit Redemption Challenges: Despite explicit assurances of deposit returns at any stage, the company consistently finds reasons to avoid fulfilling this commitment. Misrepresentation of Financing Information: False claims about securing approval from Kia Finance at a 4.99% rate are made, despite never submitting the application, leading to misinformation about available financing options. Inefficient Time Management: Requests to speak with the general manager result in prolonged wait times, often exceeding an hour, only to be attended by another salesperson. Avoid the frustration and hassle; take your business elsewhere! More

Ryan was probably the most straight forward sales person I’ve come across through out my years of buying vehicles. He was honest, direct and on top of every request I made. He was informative and communicat I’ve come across through out my years of buying vehicles. He was honest, direct and on top of every request I made. He was informative and communicative through out the process of finding the vehicle I needed. I will highly recommend using Ryan Hurst when looking for a used or new vehicle. I will definitely be recommending my friends to use him for their future purchases as well. More

Blair Brown and Danny were awesome in helping me find my new vehicle. Easy, quick and I’m happy. new vehicle. Easy, quick and I’m happy. More

Very good customer service from Danny and Blair. Thank you guys for your big help. Thank you guys for your big help. More

We bought our Mazda CX 9 from straight-line kia, what a great customer service experience. Staff are very professional and knowledgeable. A very big thank you to finance speciality Manager Blair Browne, a great customer service experience. Staff are very professional and knowledgeable. A very big thank you to finance speciality Manager Blair Browne, an absolute great human being who knows how to take care of his customers, prioritizes his task and brings the most beneficial proposals upfront for his customers. His programs and proposals are true and are worthy. Really appreciated him for all that, got us approve in 1 day. Danny we also appreciate him for all his services and going through the features of the vehicle with us. Thank you for giving us a royalty treatment. Really appreciated. More

I was looking for a SUV upgrade as my wife and I have a 11 month old baby ready to start day care. Ryan helped us find the right SUV at a great price! Thanks Ryan! 11 month old baby ready to start day care. Ryan helped us find the right SUV at a great price! Thanks Ryan! More

Ryan was awesome, very helpful and professional! He took the time to find what we wanted and needed in a vehicle! Thank you! He took the time to find what we wanted and needed in a vehicle! Thank you! More

Harry was amazing! Outstanding customer service. All the staff at Kia have been amazing at handling all our needs and keeping us up to date with our new car delivery. Outstanding customer service. All the staff at Kia have been amazing at handling all our needs and keeping us up to date with our new car delivery. More

We were very satisfied with the attention and promptness of the staff in answering our questions and completing our purchase. In addition, we required some additional work on the vehicle for undercoating an of the staff in answering our questions and completing our purchase. In addition, we required some additional work on the vehicle for undercoating and top coating which was professionally done in a very timely manner. Anyone would be happy to deal with Danny Deng who looked after our purchase. Were are very satisfied. More

My sales person Hernan was very helpful in "getting the deal done" ... Darren made the paperwork flow effortlessly. Ben was extremely helpful & knowledgable and explained all the features and answered all deal done" ... Darren made the paperwork flow effortlessly. Ben was extremely helpful & knowledgable and explained all the features and answered all of our questions and made both myself and my wife feel comfortable with our new Seltos. Great teamwork all around !!! More