St. Catharines Nissan - Service Center

Love my Nissan dealership/service department As a first time buyer of a Nissan I'm am very happy with my experience .... right down from the salesman to my service department .... you are always As a first time buyer of a Nissan I'm am very happy with my experience .... right down from the salesman to my service department .... you are always made to feel like you're part of a special family ...thanks P.S I don't remember the service woman or know the service guys but koodoos to you More

Excellent service. My wife recently had major work completed on her 2009 Nissan Sentra. The service manager Judy and the parts manager Steve were extremely courteous, he My wife recently had major work completed on her 2009 Nissan Sentra. The service manager Judy and the parts manager Steve were extremely courteous, helpful and very professional. This repair was unexpected and something that isn't normally required but we are very satisfied with the work that was completed. I would recommend Collin Nissan if you are thinking of having your vehicle serviced. More

Awesome This was our second time purchasing a vehicle with Collins Nissan and the service was amazing as always. Christopher was excellent to work with and en This was our second time purchasing a vehicle with Collins Nissan and the service was amazing as always. Christopher was excellent to work with and ensured all our needs/questions were met to the highest degree. Would highly recommend this dealership. More

Lack Integrity, Not Up Front, Techs Not Experienced Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next da Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next day, light came back on. Took the car back, installed a new injector relay. The car was still having hesitation issues so back it went. Over a period of two months, my car was in and out of the shop. The technicians were calling tech line for assistance because they couldn't determine what was wrong with the car. They replaced the ECM (under warranty). Days later the car was back in the shop. Actually running worse than when I brought it in. Techs still couldn't determine the problem. They called tech line again. Their advice was to replace the engine harness ($1,800.00 not under warranty). I expressed my concern telling them that I didnt think replacing the engine harness was the issue. They went ahead with replacing the harness which I reluctantly agreed to. I just wanted my car back. They had my car for a week more because they weren't certain that it was fixed. After I drove the car home, it stalled. I had no signals, an alarm was going off in my dashboard and all my lights were lit up. I couldn't believe this was happening. I had to have the car towed back to the dealership. A couple of days later, I'm told that the ECM that they installed BEFORE installing the new engine harness was defective and they would have to replace it. I expressed my concerns to Mike Cherneta. I made it clear that the past two months of dealing with all of this has caused me a lot of anxiety not to mention the costs. I told him that I feel it's their responsibility to reimburse me for the harness. They won't take responsibility. I have kept all of my correspondence including the email stating the ECM they installed was indeed defective. I will never recommend this dealership to anyone. It was a huge disappointment. More

Excellent service everytime We have a nissan z and a rogue and collins provides exceptional friendly service. Last week my fuel cover stuck on the Rogue on the Sunday. Monday mo We have a nissan z and a rogue and collins provides exceptional friendly service. Last week my fuel cover stuck on the Rogue on the Sunday. Monday morning we dropped it off and it was ready in an hour, and shuttle back to pick it up, all under warranty. More

No service Worst after service ever. A month ago my wife's car was brought in to get a remote car starter installed that was supposed to be installed before deli Worst after service ever. A month ago my wife's car was brought in to get a remote car starter installed that was supposed to be installed before delivery. While doing the install the removed our GPS tracking unit and harness then proceeded to throw it out. Over a month later still no answer about replacement. Called again today, still waiting for GM to get back to them. What kind of GM takes 3 weeks to get back to someone? Great service when they want your business, not so great after. More

Absolutely amazing experience! Amazing experience, Derek Schiavone took the time to find the perfect two cars that not only fit our needs but our budget. We couldn't ask for better. Amazing experience, Derek Schiavone took the time to find the perfect two cars that not only fit our needs but our budget. We couldn't ask for better. Thank you Collins Nissan ! Thank you Derek Schianvone. More

Good experience......Service/ new purchase So I took my 2013 Nissan Altima in for service.......oil change and recall work.........and I decided to look in the showroom before the shuttle took So I took my 2013 Nissan Altima in for service.......oil change and recall work.........and I decided to look in the showroom before the shuttle took me home. I was looking at a Nissan Rogue as a next vehicle but upon further research I noticed I could purchase a bigger, more luxurious , better equipped vehicle in the Nissan Murano. Despite the fact my lease had 20 months to go , the sales staff ( Kevin, Mike, Paul ,Steve ) made it possible for me to purchase a new 2016 Murano SV, although we did have one hiccup, the problem was resolved and I drove away 3 days later in my new Murano SV. My wife was so pleased with the new vehicle she returned with her car and ultimately traded for a new Murano SL . The same staff helped her and were very helpful in attaining a satisfactory deal . We now own his and hers Muranos ! The entire staff at Collins, both in service and sales were always very friendly and helpful......Lisa in service......Kevin and Mike in sales.......Kelly and. Fred ........Paul and Steve. They all work as a TEAM to make the customer feel important. Thanks guys! More

Diamond-Kote inspection, not a customer of this dealership We needed our Diamond-Kote inspection done on our Hyundai and our Hyundai dealership doesn't do them any longer. One Falls GM dealership wanted $70.00 We needed our Diamond-Kote inspection done on our Hyundai and our Hyundai dealership doesn't do them any longer. One Falls GM dealership wanted $70.00, another St. Catharines VW dealership refused to see our vehicle as it wasn't their make. Collins Nissan not only did the inspection for free, but threw in a free car wash too - and this for a non-customer! We are impressed. Thank you Lisa Owens, Appointment Co-ordinator, for making us so welcome and taking care of us cheerfully in a very timely manner. More