St. Catharines Nissan

Lack Integrity, Not Up Front, Techs Not Experienced Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next da Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next day, light came back on. Took the car back, installed a new injector relay. The car was still having hesitation issues so back it went. Over a period of two months, my car was in and out of the shop. The technicians were calling tech line for assistance because they couldn't determine what was wrong with the car. They replaced the ECM (under warranty). Days later the car was back in the shop. Actually running worse than when I brought it in. Techs still couldn't determine the problem. They called tech line again. Their advice was to replace the engine harness ($1,800.00 not under warranty). I expressed my concern telling them that I didnt think replacing the engine harness was the issue. They went ahead with replacing the harness which I reluctantly agreed to. I just wanted my car back. They had my car for a week more because they weren't certain that it was fixed. After I drove the car home, it stalled. I had no signals, an alarm was going off in my dashboard and all my lights were lit up. I couldn't believe this was happening. I had to have the car towed back to the dealership. A couple of days later, I'm told that the ECM that they installed BEFORE installing the new engine harness was defective and they would have to replace it. I expressed my concerns to Mike Cherneta. I made it clear that the past two months of dealing with all of this has caused me a lot of anxiety not to mention the costs. I told him that I feel it's their responsibility to reimburse me for the harness. They won't take responsibility. I have kept all of my correspondence including the email stating the ECM they installed was indeed defective. I will never recommend this dealership to anyone. It was a huge disappointment. More

It was a great experience Christopher van wiechen is a great guy who will do anything to get you your vehicle.he not only got me my vehicle but drop my rate down from my previo Christopher van wiechen is a great guy who will do anything to get you your vehicle.he not only got me my vehicle but drop my rate down from my previous vehicle. If i need a vehicle in the future i will go back to deal with him. More

would not shop anywhere else for a vehicle 2016 Nissan Frontier pro4x nothing but excellent service and care! I would recommend that if you need a vehicle to go see Collins Nissan and they will 2016 Nissan Frontier pro4x nothing but excellent service and care! I would recommend that if you need a vehicle to go see Collins Nissan and they will have you driving away More

Good service & a good deal. Kevin was a. Very friendly sales person & also very thorough. Did a great job. Krista also did a great job in completing the deal. Also very friendly. Kevin was a. Very friendly sales person & also very thorough. Did a great job. Krista also did a great job in completing the deal. Also very friendly. Thanks, Vic & Viv. More

ROGUE ONE my wife and i were extremely impressed with the level of service that was provided. we love our new Rogue. both Jesse & Nelson were second to none. my wife and i were extremely impressed with the level of service that was provided. we love our new Rogue. both Jesse & Nelson were second to none. Would recommend any day of the week! More

Baby on board We had the wonderful opportunity to work with Rene and Rob and they took care of the experience like we were family. My wife and I dropped in to brow We had the wonderful opportunity to work with Rene and Rob and they took care of the experience like we were family. My wife and I dropped in to browse not expecting to buy, but Rene was so kind and accommodating we ended up purchasing a pre-owned package he put together for us. Collins Nissan has an amazing inventory and more so, access to vehicles that you may not see. In our case they listened to what we wanted and found a car to make us happy. We were expecting the arrival of our new baby in a week and hoped to have a vehicle before the baby arrived, the two worked endlessly to try and make that happen, although the baby arrived before the car was ready they offered to deliver the car to our house to save us driving around! Amazing! We were super excited for the new car but quite disappointed to discover cigarette smoke smell, well Rene and Rob made their mission to arrange for the car to be taken care of and the smell removed. Even though the sale was done they continued to go above and beyond and that is the overall vibe we felt at Collins Nissan, everyone on staff really cared. Rene and Rob really took the time to explore every option with us and never once did I feel they were impatient or put off by my many questions. Rob especially took the time to explain the endless details in all the paperwork. We ended up staying well past closing time, to which we felt badly but Rob's energy and positivity always made us feel at ease. We visited a number of dealerships of various car makers and really enjoyed our time at Collins Nissan, the showroom was bright and the complimentary refreshments really made the car buying adventure feel like a party! We love Collins Nissan and how easy it is to get to from the highway, can't wait for our next visit. More

5 Stars All Around!! My experience at Collins Nissan with Rob Reilly went great! I would recommend his service to anyone. He handled everything for me. I was always under My experience at Collins Nissan with Rob Reilly went great! I would recommend his service to anyone. He handled everything for me. I was always under the impression that making a big purchase such as a vehicle, was going to be stressful and hard work, but Rob made it easy and the entire process smooth. His positive and hard working energy was great to be around and made everything so much more enjoyable! I am loving my new Rogue! Thank you Rob and everyone at Collins Nissan!! More

OUTSTANDING CUSTOMER SERVICE I AM SO IMPRESSED WITH THE LEVEL OF CUSTOMER SERVICE I HAVE RECEIVED FROM THIS DEALERSHIP, THEY HAVE FAR EXCEEDED MY EXPECTATIONS. ITS A PLEASURE TO I AM SO IMPRESSED WITH THE LEVEL OF CUSTOMER SERVICE I HAVE RECEIVED FROM THIS DEALERSHIP, THEY HAVE FAR EXCEEDED MY EXPECTATIONS. ITS A PLEASURE TO DEAL WITH AN ESTABLISHMENT WHO TREATS CUSTOMERS AS THEIR FIRST PRIORITY. KRISTA, RENE AND JESSE WENT THE DISTANCE TO ENSURE I WAS HAPPY WITH MY VEHICLE, AND LISA, STEVE AND MAUREEN IN SERVICE HAVE CONTINUED ON WITH THE EXCELLENCE. I WILL BE A LONG TERM LOYAL CUSTOMER. More

"Complicated sale made easy by folks at Collins" My wife and I recently purchased a 2016 Frontier which ran into a few snags. Rene, Krista and Steve worked wonders and we drove away a very happy coup My wife and I recently purchased a 2016 Frontier which ran into a few snags. Rene, Krista and Steve worked wonders and we drove away a very happy couple in our new truck. We couldn't have gotten better service or solutions anywhere else. Thanks Rene and Krista. Mike and Darlene McNeil More

Great experience Nelson was extremely helpful when trading in my car. He was very patient and looked over all angles that see what would my best bet. Nelson was extremely helpful when trading in my car. He was very patient and looked over all angles that see what would my best bet. More