South Trail Hyundai

Great Service, Friendly People Highly recommend South Trail Hyundai. Staff were super friendly and not pushy at all. One of the best experiences I've had at a dealership. They were Highly recommend South Trail Hyundai. Staff were super friendly and not pushy at all. One of the best experiences I've had at a dealership. They were very willing to work with me and my budget and figure something out that would work for me. Dealership itself is very nice, clean, quiet, bright and open, fantastic atmosphere. Tim (the salesperson) was fantastic, even having lost a cavity and dealing with I'm sure a very sore tooth he dealt with me very professionally and was very knowledgeable and wasn't afraid to admit it when he didn't know something. Trina (finance) was great as well, very friendly and helpful sorting out the financial side of things and delivery etc of my new vehicle! 10/10 would definitely go back. More

no pressure, friendly, willing to negotiate, great value Five stars! We thoroughly enjoyed our experience at South Trail Hyundai and the purchase we made yesterday. Our plan was to make a stop at Hyundai, Five stars! We thoroughly enjoyed our experience at South Trail Hyundai and the purchase we made yesterday. Our plan was to make a stop at Hyundai, check out their product and then go to Toyota because we have owned a Toyota vehicle for 11 years and intended to buy another. We spent a great afternoon at South Trail Hyundai, liked what we saw and heard, and ended up buying a Santa Fe SUV. We never did leave. First impressions...dealership was new, clean, bright and a convenient location to where we live. Every single employee we interacted with was very friendly and genuine... We were greeted immediately by the pleasant receptionist, and I appreciated that the person who brought me water was the young man who was speaking to the female receptionist. No obvious stereotypical behaviour here. No high pressure tactics from Sales personnel either. Joon our salesperson was very knowledgeable about his product, competitor’s products, and the industry. We enjoyed his sense of humour and that he came across as being very genuine. Mike, Sales Manager, was friendly, and willing to negotiate. Ravvy, Finance, was a nice guy and wrapped things up quickly and efficiently. We are impressed with Hyundai... excellent value for our money. This was actually the best experience we’ve ever had at any dealership. Also, Mike has just returned from vacation and was in on his day off. Joon also came in on his day off the next day to turn over the keys to us. That’s dedication! Good job everyone. More

No pressure The employees are all very polite and accommodating very pleased with the whole experience there was one hiccup with the car being at the body shop fo The employees are all very polite and accommodating very pleased with the whole experience there was one hiccup with the car being at the body shop for paint touch up,joon kept me in the loop the whole time More

Manager treated the customers unfair and was rude The manager I chatted with was not really helpful. He says sorry for not treating well.And forces to buy you the vehicle by making you pay a minimum a The manager I chatted with was not really helpful. He says sorry for not treating well.And forces to buy you the vehicle by making you pay a minimum amount. If you cant buy it he keeps the money.Donot make any initial payement .Would not recommmed this location. More

Awesome Experience We recently sought out a new car and were not sure what the experience would bring. We chose to go with South Trail Hyundai because we were greeted qu We recently sought out a new car and were not sure what the experience would bring. We chose to go with South Trail Hyundai because we were greeted quickly and kindly as we walked in and they answered all of our questions, making us feel comfortable at all times. We greatly appreciated their support in the car buying process and are very happy with our decision to buy the 2018 Kona. Their manager was very kind and considerate. Furthermore, Alvin D. is an outstanding car salesman and walked us through every step of the process. We really appreciated his insight and made the car purchasing process a stress-free experience. Most importantly, we have no regrets, are extremely happy with our service and we would highly recommend anyone to go to this dealership. More

Seamless One word- SEAMLESS From the moment Alvin Dixon and I began to chat, I felt at ease. Alvin is truly a class act. Buying a car is always a mix of emot One word- SEAMLESS From the moment Alvin Dixon and I began to chat, I felt at ease. Alvin is truly a class act. Buying a car is always a mix of emotions and nerve wracking BUT Mike Kitts has done a fabulous job with his team( he’s funny too). Good people working hard to bring the best quality experience to their clients. I’ll be back for my next car and look forward to servicing so I can catch up with the crew. PS. The new showroom and facility is spotless. High fives all around. More

Positive experience buying our new Santa Fe. From start to finish this was the best car buying experience we have had. Lance our sales person was informative, friendly and not pushy. In addition From start to finish this was the best car buying experience we have had. Lance our sales person was informative, friendly and not pushy. In addition to Lance we dealt with Holly the finance manager. She was also informative, friendly and not at all pushy. Both provided us with the information we needed for our new vehicle purchase without the usual sales game. It was a pleasure to deal with them both. We would highly recommend checking out South Trail Hyundai. More

Great Service Department It was usually a challenge getting a good booking time/date at the old dealership I used to go to for service. I decided to try out Southtrail as it w It was usually a challenge getting a good booking time/date at the old dealership I used to go to for service. I decided to try out Southtrail as it was so close to where live. They were able to get me in the next day. I arrived, and unfortunately it did take about 20 minutes for me to get to talk to the service rep, as there was quite a few cars already parked in the service bay. This was right after thee Christmas break, so I'm sure many people also booked for this day, so I wasn't too worried about it. From that moment on, it was excellent service. Cassie was very welcoming, and is one of the best service managers I've ever dealt with. The service lounge is very comfortable, and would be a good place to work while waiting for your vehicle. The chairs have little tables attached to the arm rests that could be used to support a laptop. I used the shuttle service as well, and the driver was great. They really make you feel wanted as a customer here. Definitely coming back here next time. More

New car purchase Excellent customer service. No pressure. Salesman was very friendly and knowledgeable and answered all my questions. Buying process was quick and easy Excellent customer service. No pressure. Salesman was very friendly and knowledgeable and answered all my questions. Buying process was quick and easy. all staff from the receptionist to the finance person were very friendly, welcoming and professional. More

Very satisfied customer I went into the dealership not sure what vehicle I wanted. Lance Carmen took the time to listen to what I was looking for in my next vehicle. I fou I went into the dealership not sure what vehicle I wanted. Lance Carmen took the time to listen to what I was looking for in my next vehicle. I found him to be very knowledgeable in the features of the vehicles. He used my needs and his knowledge of the vehicles and was able to match me up with a beautiful and capable Hyundai Tucson. I was very excited with my purchase and with the feeling I left with, knowing that I could count on Lance for any follow up questions. They also go the extra mile when servicing the vehicles they sell by returning the vehicle washed at no extra charge! Thank you Lance Carmen!!! More