Signature Mazda

Michael Ye was an awesome rep! Made the process of buying my first new car seamless and easy. Daisy and Mike on the financial side were also a pleasure to work with! Wonderful expe Made the process of buying my first new car seamless and easy. Daisy and Mike on the financial side were also a pleasure to work with! Wonderful experience at the dealership and I love my new car! More

We have been customers for over four years, but our recent experience has been nothing short of frustrating and unacceptable. My mother took our 1.5-year-old leased 2024 Mazda CX-50 in for scheduled recent experience has been nothing short of frustrating and unacceptable. My mother took our 1.5-year-old leased 2024 Mazda CX-50 in for scheduled service while I was at work. The email stated the service would cost around $300, but once she arrived, she was told that additional work was required, bringing the total to approximately $750. This is a brand-new vehicle, and we have already completed two scheduled services within the past 1.5 years. The sudden upsell felt completely unreasonable. As if that wasn’t bad enough, Sales Manager Michael Ye attempted to convince my mother to break our existing lease (despite us only being 1.5 years in) and start a new 4-year lease on a lower-trim vehicle, claiming it would be “cheaper.” However, the new payment would still be around $400 every two weeks before tax—not to mention the penalties and the 1.5 years of payments we’ve already made. When questioned, he insisted we’d pay less when buying out the vehicle in the future, but what about all the money we’d be throwing away by terminating the current lease early? This entire situation feels like a blatant attempt to take advantage of customers, especially those who might not be familiar with financial details. After calling to dispute the excessive service charge, they offered us a “free service next time” (which they claim is worth $180). This response only raises more concerns—if they can waive that much so easily, what does that say about their pricing practices? I originally left a 5-star review 4 years ago, but my experience this time was disappointing enough that I feel obligated to warn others. Loyal customers should not be treated this way. More

Good experience on my first services. Don’t need to wait too long. And the staffs are very polite Don’t need to wait too long. And the staffs are very polite More

The agent was helpful and polite, explained everything in details. It was a pleasant visit. details. It was a pleasant visit. More

Automatic text communication needs work. Sent image and concerns for engine coolant gauge being low temperature. Advised to come in for service only to find that it was not necessary as the Sent image and concerns for engine coolant gauge being low temperature. Advised to come in for service only to find that it was not necessary as the image was shown to two different service techs and nothing said it was normal and no service needed. Wasted my time to drive there and wait to be told nothing was needed More

It was great at signature Mazda. The staff were super helpful and able to answer all my questions. The staff were super helpful and able to answer all my questions. More

Didn’t feel pressured and everything went smoothly our salesman Arman was good and very patient. salesman Arman was good and very patient. More

Every time, work with this team is a great experience for buying or renewing your vehicle. They are super thoughtful and experienced. buying or renewing your vehicle. They are super thoughtful and experienced. More

Friendly staff and atmosphere, always keeps you informed about what’s happening with your vehicle, fair prices. informed about what’s happening with your vehicle, fair prices. More