Signature Mazda

What"s to say. They are the Best. I was in and out and very happy with Service given. Staff were great Corrine very helpful and easy to talk to. Dropped in with Ara They are the Best. I was in and out and very happy with Service given. Staff were great Corrine very helpful and easy to talk to. Dropped in with Arash as well and as always plenty of laughs while in there. Thanks. More

Good and efficient service. Staff have very good knowledge of their product, very very helpful Staff have very good knowledge of their product, very very helpful More

Great service and friendly staff. Really enjoyed the video detailing the service completed. Made it transparent. Really enjoyed the video detailing the service completed. Made it transparent. More

The sales and service associates are very helpful and always treat me with respect. I had a couple of issues which they sorted out quickly and I was very happy with the outcome. The coffee and tea stat always treat me with respect. I had a couple of issues which they sorted out quickly and I was very happy with the outcome. The coffee and tea station is a bonus and the shuttle to the two malls makes the service time pass quickly. More

The staff were super nice and professional and the atmosphere was great. They helped us meet our budget and vehicle needs and made the process flawless. They went above and beyond and we couldn't hav atmosphere was great. They helped us meet our budget and vehicle needs and made the process flawless. They went above and beyond and we couldn't have had a better experience. More

My recall appointment went smoothly and the customer experience was great. The service team was helpful and kind. experience was great. The service team was helpful and kind. More

I have various concerns regarding a recent visit to your dealership, as I have been a loyal customer for several years and this experience stood out in a negative way. First, I noticed that some loose ch dealership, as I have been a loyal customer for several years and this experience stood out in a negative way. First, I noticed that some loose change (under $5) was missing from my car after the service. While I understand that leaving small valuables in my car wasn’t ideal, I had specifically saved this change for a purpose on Sunday, so I am certain it was there before the service. While the amount is minimal, it is the principle of the matter, and I was left quite disappointed. Additionally, I observed concerning behavior from one of the front desk clerks during my visit. The tall, dark blonde male clerk was incredibly unprofessional and impatient when a customer, who had been seated longer than I had, approached the desk to inquire about the estimated check-in time. His question was fair, yet the clerk was dismissive and rude. It was obvious the customer’s first language was not English (based on accent, I believe it was an Asian dialect), and though I don’t speak the language, it was clear that the customer was simply trying to get some clarification. The clerk seemed uninterested in helping, staring at the customer condescendingly as he struggled to rephrase his question. His attitude was rude and unhelpful. This is absolutely not the type of character you would want at the front desk. Incredibly negative, unkind, unprofessional, and lacking patience. I felt so sorry for the man who had asked such a simple question. The front desk should have people who can maintain a positive demeanour and not radiate so much negativity. I had only been at the desk for all but 5 minutes. I would recommend training on proper customer service and etiquette. I work in HR and this behaviour was incredibly disappointing to see and requires performance management. Irregardless of this occurring in the workplace this is NOT how you treat people in any environment. In addition, the clerk’s chair was positioned in such a way that when Arthur, who was preparing my documents, walked to the back printer area, he inadvertently bumped into it. Arthur laughed it off, but the clerk rolled his eyes at him in response, as if Arthur had done something wrong. This behavior was unprofessional, especially considering the clerk’s own lack of awareness about the space he was occupying. The chair was so far from his desk I could visibly see it from the customer side. He should be mindful that the back desk area is shared space, and this kind of behavior only creates unnecessary hazards for his peers. He didn’t even bother to move the chair back to the appropriate spot. He just acted like Arthur was such a disturbance for making noise when the chair was bumped into. This clerk displayed 2 examples of poor character to both a customer colleague in such a short time span of me checking in. What a shame. I can only imagine how the rest of the day went. I would like to recognize Arthur, who was, as always, very professional, efficient, and polite. He handled everything quickly and with a positive attitude, which I truly appreciate. He is a great role model if proper conduct when working in a front facing role. I trust you will take this feedback seriously, as I believe these issues reflect poorly on the otherwise positive reputation of your dealership. Thank you for your attention to this matter, and I look forward to continued service in the future. More

The sales and service are very professional and enthusiastic. I will continue to choose Mazda products enthusiastic. I will continue to choose Mazda products More

Recent regular service was speedy and efficient. A concern with the infotainment system was addressed without issue. Service advisor went out of his way to ensure I was able to receive my car by the A concern with the infotainment system was addressed without issue. Service advisor went out of his way to ensure I was able to receive my car by the time I needed. More

Great overall experience with scheduling the maintenance and bringing the vehicle for a first service. and bringing the vehicle for a first service. More