Signature Mazda

Excellent visit It was an excellent visit without the push. Also knowledgeable and easy to get a hold of regarding any questions. Got the car I want ! It was an excellent visit without the push. Also knowledgeable and easy to get a hold of regarding any questions. Got the car I want ! More

NO HELP> NO DEAL! I recently took a day off to look for a new vehicle for my family and after visiting other dealerships at the Richmond auto mall i stopped into the si I recently took a day off to look for a new vehicle for my family and after visiting other dealerships at the Richmond auto mall i stopped into the signature mazda dealership. I was so surprised that upon entering the dealership, there seemed to be plenty of sales personal, yet for the entire time that I was looking around, no one came to ask if they could help or assist me. Anyhow, despite being very interested I found myself going from, seriously considering purchasing a mazda for my own, to not even considering it an option. I felt so neglected and unwelcome there. They basically ignored me the entire time I was there even AFTER I REQUESTED ASSISTANCE!!!! (NO ONE CAME TO HELP ME) Fortunately, being at the automall, I was able to go to the next dealership where I felt valued and respected. I was able to purchase a vehicle that day, Just NOT A MAZDA. MAZDA PLEASE LEARN TO VALUE ALL CUSTOMERS>> More

Good Salesperson Jeffrey was an excellent salesperson who answered all of my questions. He followed up with concerns and was not pushy like other sales people at diff Jeffrey was an excellent salesperson who answered all of my questions. He followed up with concerns and was not pushy like other sales people at different dealerships. More

I left feeling disappointed I had a horrible experience , I got no resolution to my concerns. I will never go back to this Signature Mazda again. This dealership appears not to c I had a horrible experience , I got no resolution to my concerns. I will never go back to this Signature Mazda again. This dealership appears not to care about customer service. More

Twelve month service I was informed when I arrived that my service appointment was not until the next day. Thankfully Sean was helpful and said he would manage to fit me I was informed when I arrived that my service appointment was not until the next day. Thankfully Sean was helpful and said he would manage to fit me in and provide the courtesy car I had arranged. When speaking to the person who made my 12 month service appointment I confirmed with her the day and date that I wanted the appointment. Mistakes happen and I assume she made an error when inputting the date. My car was in service for 5 hours, 2 hours longer than expected, however, I appreciated that Sean stayed in communication with me about the delay and the reason for it. I was surprised when William, who, assisted us when we took possession of the car 11 months ago came up to the desk when I was paying to say hello and ask how I liked the vehicle. A nice touch. More

great customer service and good atmosphere had my regular maintenance work done and they also did the recall work as well. The area while waiting to get my service done is stocked with tea and had my regular maintenance work done and they also did the recall work as well. The area while waiting to get my service done is stocked with tea and coffee and most importantly wifi so I can work while waiting. More

New lease After two years on a four lease the team made it possible for me to obtain a new mazda and upgrade from a 2016 to a 2018 After two years on a four lease the team made it possible for me to obtain a new mazda and upgrade from a 2016 to a 2018 More

Excellent Purchase Experience We recently purchased a new Mazda 6 from Signature. Everyone on staff was extremely professional and courteous. Although we had a bit of a hiccup wi We recently purchased a new Mazda 6 from Signature. Everyone on staff was extremely professional and courteous. Although we had a bit of a hiccup with the paperwork, our sales manager ensured that everything was completed correctly and that we were completely satisfied. This is our second Mazda purchased through this dealership and would highly recommend them. More

Always a great experience!! Staff are so courteous, professional & helpful. It's always nice to see so many familiar faces ..... have a chat & a great cup of coffee while waitin Staff are so courteous, professional & helpful. It's always nice to see so many familiar faces ..... have a chat & a great cup of coffee while waiting for my service to be completed. I would recommend Mazda dealership to anyone looking for a superior experience in car shopping. More

Excellent service Service for my Mazda 5 minivan on Wednesday, January 31, 2018 was quick and efficient. Details of service were well explained. Service completed on Service for my Mazda 5 minivan on Wednesday, January 31, 2018 was quick and efficient. Details of service were well explained. Service completed on time as advised. More