Signature Mazda

Battery issue Sean did a great job explaining options after the mechanics troubleshooted potential problems. The necessary work was done promptly and I was on my w Sean did a great job explaining options after the mechanics troubleshooted potential problems. The necessary work was done promptly and I was on my way. More

Great staff friendly service It's an hour drive for me to get to Richmond for service But because of how excellent the staff has been I'm doing it anyway It's an hour drive for me to get to Richmond for service But because of how excellent the staff has been I'm doing it anyway More

Excellent experience Stacy Yang is a good employee, very experienced and nice. She helped us to compare prices between different models and explained many details about ea Stacy Yang is a good employee, very experienced and nice. She helped us to compare prices between different models and explained many details about each model. More

Service was good.We have been mazda owners for years and completing these surveys having to use so many words is long good, but while we are here we were ask was good.We have been mazda owners for years and completing these surveys having to use so many words is long good, but while we are here we were asked how our wipers were we said just fine no problems, guess what you changed them anyway and even charged us when we said not to change. More

Service at Signature Mazda There was a place to park right outside. I did not have to wait when I arrived. Chanella was at the counter and helped me immediately. She was cle There was a place to park right outside. I did not have to wait when I arrived. Chanella was at the counter and helped me immediately. She was clear about the work they would do and answered my questions. I am very satisfied. More

Smooth trade in Justin handled a trade in of our 2018 CX5 that we bought in Jan, for a CX3 which suited us better in terms of size. Polite, amiable, efficient, and al Justin handled a trade in of our 2018 CX5 that we bought in Jan, for a CX3 which suited us better in terms of size. Polite, amiable, efficient, and all the other staff were great, and facilitated the transaction in less than 2 hours. WELL DONE ! More

finished early .... clean.... nice ..... drove me to the mall no problem, car was finished before they said it would be which was nice as most repair shops take lon .... clean.... nice ..... drove me to the mall no problem, car was finished before they said it would be which was nice as most repair shops take longer More

Great team at Signature mazda in richmond Everybody in Signature Mazda is very friendly and accommodating. Jacky Wong is very knowledgeable and accommodating yet not pushy. Alicia explains the Everybody in Signature Mazda is very friendly and accommodating. Jacky Wong is very knowledgeable and accommodating yet not pushy. Alicia explains the features of the clearly and invite us to go or contact her any time if we have questions. More

My Lease Renewal Experiecne in Signature Mazda During my recent visit, I helped by the renewal manager, Kelly. She was a very helpful and detail-orientated person. When explaining my end of lease o During my recent visit, I helped by the renewal manager, Kelly. She was a very helpful and detail-orientated person. When explaining my end of lease option, she described the step by step process for each option as well as gave me their pro's and con's. She communicated the information effectively and helped add transparency to the process. She also asked many questions about my current needs in a vehicle and made great recommendations based on these. In no way did it seemed that she was forcing sales or up-selling. She was very knowledge about features of the vehicles and even gave me a 24hr test drive for the vehicle of interest. Overall, it was a great experience and I would definitely recommend people to this dealership. More

2019 CX-3 GT My husband and I went to Signature Mazda a few days ago to look around for car for our daughter. Our product consultant, JUSTIN KIM was very helpful t My husband and I went to Signature Mazda a few days ago to look around for car for our daughter. Our product consultant, JUSTIN KIM was very helpful to us. We never felt pressured to buy a car but he was very proactive in making sure we get the most suitable car for us. We never felt rushed. He answered our unending questions although we know that he has worked beyond his schedule already. He answered calls and text messages beyond work hours just to make sure he met our needs as a customer. He was very reliable and easy to deal with. His friendly and calm nature, not to mention the durability and reliability of Mazda cars, added factor which helped us come to a final decision. For this we are most grateful and will definitely definitely recommend Justin to families and friends and to you! More