
Sherwood Park Hyundai
Sherwood Park, AB
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768 Reviews of Sherwood Park Hyundai
Quality service I was very pleased with the speedy service & work done at this dealership. Would recommend this dealership for sure. Excellent work. Will be back for I was very pleased with the speedy service & work done at this dealership. Would recommend this dealership for sure. Excellent work. Will be back for any work I will need done. More
Won't do as promised. On August 9 2017 I visited this dealership and purchased a 2016 Volkswagen .n As I was negotiating I specifically asked salesman Trevor Bellows if it On August 9 2017 I visited this dealership and purchased a 2016 Volkswagen .n As I was negotiating I specifically asked salesman Trevor Bellows if it included 2 keys which I was assured it did.Once they had my money I was handed 1 key and it has been 10 weeks and 9 phone calls of excuses and put offs now Trevor has stopped responding to my messages. I have also spoken to his sales manager Robin on 2 occasions about this matter, but not once has anyone from this dealership gotten back to me..Very disappointing experience. More
"Not Warranty" response 1st issue with new car after 2 weeks We bought a new Sonata mostly for my wife to drive. Two weeks after purchase my wife took it to the service department with a minor problem which the We bought a new Sonata mostly for my wife to drive. Two weeks after purchase my wife took it to the service department with a minor problem which the service manager determined was "wear and tear" and not covered by warranty. After I posted a snarky review on dealer rater the sales manager reached out to us and agreed with me that the defect probably had been that way when it left the dealer. The car is scheduled to go in for repair and a complimentary oil change after this review goes live so hopefully all will be resolved due the intervention from the sales department. More
Hidden fees I reached out to this dealership with a simple request - I want your best deal without having to negotiate. The internet sales manager agreed so I wen I reached out to this dealership with a simple request - I want your best deal without having to negotiate. The internet sales manager agreed so I went in. But that's not how it went. After having to negotiate the price I then found out about the doc fees only at the time of signing the deal with the finance manager. AMVIC says the dealer must disclose all fees during the negotiation process. The general manager did not respond to my emailed concerns so I assume he doesn't care that I am an unhappy customer. I wish I had just left when I realized I would have to haggle over price. More
Garbage If I could give a minus rating I would. Went in bought a truck in October. Was phoned a couple weeks ago with the ability to refinance it with lower p If I could give a minus rating I would. Went in bought a truck in October. Was phoned a couple weeks ago with the ability to refinance it with lower payments and interest rate. Great too bad a week after I signed the papers they tell me that it inst going to work. Shady sales shady finance overall greatly disappointed. They backtrack on all of their promises make you sit for hours to receive nothing. Will never be back and will tell all of my friends and family over all my social media platforms to never go there for anything. More
Excellent service This Dealership is all about helping the customer find the right car. The sales people are very friendly, and helpful. Matthew did a great job finding This Dealership is all about helping the customer find the right car. The sales people are very friendly, and helpful. Matthew did a great job finding the right car for me. More
way better experience To make a very very long story shortened. I have been trying to get into a new car for almost 2 years now, every time I have tried the dealership made To make a very very long story shortened. I have been trying to get into a new car for almost 2 years now, every time I have tried the dealership made me feel belittled and would tell me ridiculous things like " we need 10,000 down on a new car" .. I have gotten discouraged and gave up for a while. Few days ago I mentioned to my father i wanted to look again. So we started looking. This dealership has by far been the best experience I have had in years. We are working with Jimmy and he is being patient with my father, which I appreciate so much !! ( he can be difficult ) He is doing everything he can to get me the exact car I want while lowering my interest rate immensely. Now it is not 100% that I will be getting this vehicle from them, but worse case scenario I will be back. I am thankful to finally find a place/person who actually wants their customer happy and not just get paid. More
Great service After visiting other dealers in the area on a very hot day, my friend and I stopped at Sherwood Park Hyundaii.. we were greeted immediately by Krystal After visiting other dealers in the area on a very hot day, my friend and I stopped at Sherwood Park Hyundaii.. we were greeted immediately by Krystal and shown into the showroom out of the blazing sun, where we were offered a cold glass of water. Much appreciated!. Then the details of what I was looking for were recorded and before long a couple of vehicles matching my description were shown to me. I was so impressed with the service that I received, I ended up purchasing the vehicle that same day. When the final inspection revealed that there was some damage to an undercarriage, the parts department agreed to provide the part at no cost. More
Great team!! I had brought in my Santa Fe for a noise in the rear around corners and it was getting loader by the day. I wasn’t sure if I even had warranty left I had brought in my Santa Fe for a noise in the rear around corners and it was getting loader by the day. I wasn’t sure if I even had warranty left but a quick talk to Rosemary and was booked in and on my way to the dealer (with some reservations) but Glen booked me in and was told we can look at it right away but there may be a charge if not covered (here we go $$$) under warranty . The service manager and parts manager were in the drive through looking at the parts accessory wall and walked over and wanted to know if they could help me. I guess my tone of voice was noticeable at this point. Dave the service manager wanted to go for a road test to confirm the noise and put my worries about the dealership at ease. He explained that he would help me out due to the fact of being a great customer for many years . He said that the phone call to Hyundai is free to check for me!! After 2 days I received and call from Dave letting me know that they were going to cover the repair on my rear differential coupler under warranty. Which sounded very expensive to get covered. I once again was booked in for a visit to Sherwood Park Hyundai for the very next day . They had me in and out in less than 2 hrs!! So thankful for the staff at Hyundai. I will be back for a long time! More
Superb Service Department I am from out of town and didn't want to sit all day in the dealership while my vehicle was in service. When I phoned to book Rosemarie told me they I am from out of town and didn't want to sit all day in the dealership while my vehicle was in service. When I phoned to book Rosemarie told me they didn't have any loaner card available but she would keep one for me if when one came in. Indeed there was one waiting for me when I arrived for my large service. Upon arrival I was greeted by Crystal and from that minute on my experience was amazing. Crystal kept me up to date via phone about my car & was always so cheerful and happy. When we ran into a minor bump the manager Dave stepped in and made everything better. I can not express enough how great everyone at this dealership was to us. I will return here for everything I need & I recommend everyone else to come hear as well. Honesty, professionalism & fair price GO TO SHERWOOD PARK HYUNDAI for all your service needs if you want to be treated right More