Sherwood Park Chevrolet

Truck Purchase I been uncertain for awhile about selling my 2007 tundra and switching to Chev. Reason of thinking of a GM truck is that I qualify on preferred pricin I been uncertain for awhile about selling my 2007 tundra and switching to Chev. Reason of thinking of a GM truck is that I qualify on preferred pricing as my employer is on that list (basically invoice cost). I chosen not to purchase from Sherwood GM as I had a bad experience from them before so I decided some day I would visit Sherwood Chev. Prior to visiting the dealership I had inquired online with them via email (along with some competing dealerships) requesting if they would disclose my preferred pricing via email rather then driving around visiting various dealerships (wasting my time). Zach had been replying to a couple emails and the replies were prompt and straight forward. Some other dealerships, their only reply basically was "when can you come in to visit?" Basically, the impression I had from the other dealerships was, either come visit us or don't bother me. Sherwood Chev seemed to handle the email inquiries a lot better than some of the other GM dealerships in the Edmonton area I had reached out via email, and seem not as demanding to get you into their doors to make a "deal" Now as soon as GM offered the 0% financing, I figured now was the time if I were to purchase a truck. I driven to the dealership and started wandering the lot, basically looking around at the trucks in their lots. It wasn't long until someone spotted me and greeted me to the dealership and if I could use some assistance. I requested if Zach was in that day, but he wasn't so I seen another salesman, Ian. Ian had showed me a couple trucks but the first truck he had showed me basically was the truck I wanted, so we went inside to see Chris about the purchase cost. Chris was up front about the cost of the truck and any extras the dealership can offer to "sweeten" the deal. There was no hassling on the pricing as it was the best they can do and I had compared with other dealerships on similar trucks. So I left the dealership with an idea of the cost of the truck I was interested in and there was no discussion as other dealerships just like the game of "what payments you what? how much a month you want to pay?" or trying to upsell a truck I did not want. I had the impression that the way Chis handled the deal was respectable and professional. After I got home with the purchase price info, I had a kijiji inquiry of a guy wanting to purchase my truck (I listed it fairly and had lots of interest). This guy wanted to purchase the tundra early next week and that would work with my work schedule. So after talking with my boss (wife), she was onboard with me to purchase a new truck, so I headed back to the dealership to test drive the truck. I was scheduled to work a night shift that day (out in ft sask) and the dealership did not hesitate to allow me to take the truck over night for a test drive and I was to return the truck the next day after I had woken up. I was very impressed with the truck and the Chev half ton far exceeded my expectations. So after the next week as soon as I received payment from the sale of the tundra, I called Ian to inform him I am heading to the dealership to pick up the truck. The dealership had processed the financing, detailing of the truck, and delivery very quickly ( just about an hour or so) and I was out the door with my new chev. Only complaint that I may add was there was an effort at the financing to sell a 3M package in the deal as it was hidden. I had to inform at a couple times that I want no extras of 3M, protection, or warranty. Every dealership like to sell those extras, but I had no interest in those packages and just wanted to finance the cost of the truck as it was in the offer to purchase deal. Financing seem irritated as he had to reprint an extra bill of sale as they tried to push the extra 3M protection at about a cost greater than $1000. So be very careful about the finance department selling the extras you may not be aware of. Also, Id like to comment on the service department. A day after I had the truck I went to open the sunroof only to find it did not work. I had located the fuse to swap out but that wasn't the problem, so I had to schedule a service. I called Sheila, advisor I met on the service visit on delivery of truck, and they were more than willing to fix this ASAP and done so very quick. Overall, I would recommend this dealership and who knows, perhaps in ten years I'll buy another truck from them. I own two GM vehicles that I plan on getting all the service done there as the other vehicle (Acadia) I own, the dealer I purchased from does not have a quick lube bay. The option of having a quick lube bay is very appealing in my option of a dealership to purchase from as Id like to "reward" a dealership who offer me a great deal on a vehicle, with my service needs. More

The dealership is warm and inviting. Staff are the BEST! The atmosphere is very upbeat. The surroundings are spotless! Bret was very professional, respectful and knowledgeable. He was able to answer all of o The atmosphere is very upbeat. The surroundings are spotless! Bret was very professional, respectful and knowledgeable. He was able to answer all of our questions. He was prompt and attentive. Brent was very friendly as we closed the deal. Chris was extremely friendly, yet very professional. He made the payment plan and options extremely simple. Josh is in training and was very personable. We even had the pleasure of meeting Mr. Nicholson who is very personable and kind. The entire experience was most pleasant and we would recommend them to anyone. Bret is a true ambassador for the dealership and we would recommend him in a heartbeat. Keep up the great work! The follow-up call was most appreciated! More

Don't want to sell vehicles. Normally I wouldn't do this, but I found it pretty unprofessional. Today my fiancé decided she wanted to purchase a new Chevy Trax for her new vehicle Normally I wouldn't do this, but I found it pretty unprofessional. Today my fiancé decided she wanted to purchase a new Chevy Trax for her new vehicle. I decided to take a look on Kijiji and informed them I was looking for a Trax. Kijiji then referred me to Sherwood Chevrolet, it was a little further away but I was willing to drive due to the great reviews. I filled out all of my information, and requested them to call me asap. I waited 2 hours with nothing but an automated email. After that I chatted with one of their online representatives, I informed her that I was looking to purchase today. I told them what I was looking for and requested that they either call or email me. The representative informed me that she had sent my request to the Internet manager and I would be contacted shortly. Unfortunately, 2 hours later I still hadn't been contacted. I could have called, but it seems a little weird that they didn't want to sell a vehicle. I am surprised at their lack of initiative. Either way I ended up going to Edmonton Motors and purchasing and brand new Trax today. More

2015 Sierra Ralley Edition At first I was nervous to buy another vehicle due to lying sales people who really don't care about the buyer and just want a buck in there pockets. A At first I was nervous to buy another vehicle due to lying sales people who really don't care about the buyer and just want a buck in there pockets. All, I know is from now on I am only buying my vehicles from sherwood park Chevrolet. Rylan was an awesome salesmen and really brought down the price of the truck I wanted along with the help of Kim who made this all happen of course. :) I will tell all my friends to go to Chevrolet in sherwood park. Chris in finance was awesome as well, he never pressured me into buying all that nonsense Extra crap I never wanted like other dealerships Did that i have dealt with in the past. More

Customer Service and Quality of service I"ve been dealing the Sherwood park Chevrolet for over 20 years. The quality of service and customer care is beyond what words can express.. Wayne I"ve been dealing the Sherwood park Chevrolet for over 20 years. The quality of service and customer care is beyond what words can express.. Wayne Focht and Sandra Scarth are the most helpful and courteous people you can meet and use for Service. They will bend over backwards to ensure that the service and needs are meet. These people at Sherwood Park Chevrolet are the best at what they do most often ---- Making your visit as painless and helpful as they can. The Service representatives and the Technicians are the best I have ever seen and used. They don't try and sell you repairs that aren't absolutely necessary. The are blunt and to the point. I love that. Not trying to push excess repairs that are not required. I would not hesitate for, one second, in recommending this dealership and all the employees to anyone and everyone that was looking for a vehicle to buy or use the Service Department. These people are the best/finest that I have ever encountered and used. The Owners, and the complete staff and Sherwood Park Chevrolet should hold their heads high and be extremely proud at the quality of Service and Customer care that you provide. WELL DONE More

Simple, Young, Energized These people want to help you out, and want to build a long term relationship! A young staff that cares about treating the customer right is a rare f These people want to help you out, and want to build a long term relationship! A young staff that cares about treating the customer right is a rare find. You could feel the energy in the store, a good size lot, and a good size interior. Dino was patient and helpful on the sales end to make things work for us and Heidi was great in the final details. Hoping our New Chevy Tahoe is a great vehicle and I can get back to this place to deal again. More

Excellent Service I've been to many dealerships and this is the only one that really cared about the customers. They are not about how much money they can make off you I've been to many dealerships and this is the only one that really cared about the customers. They are not about how much money they can make off you but rather how they can help and make sure that only required repairs are done. The service right from the beginning was excellent and I was well informed of what needs to be done. Shawna made sure that my car was looked at right away even though I didn't have an appointment. As soon as the car was ready they came and picked me up to take me to the shop. I will highly recommend Sherwood Park Chevrolet to my friends and families and even to strangers if they need a place to have repairs done on their vehicle. More

2015 Highcountry Our long distance purchase (Ontario) was executed flawlessly. From the negotiations with Dino, the logistics with Brent and vehicle delivery and ori Our long distance purchase (Ontario) was executed flawlessly. From the negotiations with Dino, the logistics with Brent and vehicle delivery and orientation with Dan Greenbank. Thanks to Brandon for the airport pickup. More

Outstanding selection and excellent service After 5 other (non-Chevy) dealerships and 7 test drives, I finally researched and realized that the Chevy Colorados were the only truck offering the f After 5 other (non-Chevy) dealerships and 7 test drives, I finally researched and realized that the Chevy Colorados were the only truck offering the features I wanted and Sherwood Park Chevrolet was the only dealership in Alberta that had the exact vehicle I was looking for. I called to set up a test drive (on a Sunday when most other dealerships were closed) and was impressed to be greeted by name at the front door by Kimberely, the sales manager. As a women buying a truck--and not really knowing much about trucks--I was very glad that Logan in sales was the one who showed me the vehicle. His low key, no pressure approach made me feel comfortable right away. After the test drive (and loving the truck), Logan and Kimberely could have given me a high pressure sales pitch when I said I needed to talk with my family, but they didn't. In fact, they talked about the importance of family decision making and allowed me to make a fully refundable deposit to hold the vehicle. I sent a long list of questions by email to Logan late that night and I received an email response from him answering my questions first thing the next morning. I then spoke to Heidi in finance several times over the next two days and also sent her a long list of questions about the figures on the Bill of Sale that were answered immediately. The excellent service extended to Don who picked me up and drove me from West Edmonton all the way to Sherwood Park. He wished me luck and then waved to me as I left the lot in my new Colorado. More

Excellent people The people there made you feel like you were the only customer they had. You asked a question they responded immediately and there were no stupid ques The people there made you feel like you were the only customer they had. You asked a question they responded immediately and there were no stupid questions. The salesman right to the finance person were amazing someone was always in contact with us making us feel that the decision we made was what was best for us when your spending that kind of money you want to know your that bang for your buck . .. They seem to understand when we needed that minute to just think it through and they were very happy to support us no matter what our decision.. We would recommend that dealership to anyone who asks and eve the new that don't. More