Sherwood Buick GMC - Service Centre

Fantastic Service What a great service Team ! Had a good experience, everyone is very professional and friendly! I will gladly return and would highly recommend this s What a great service Team ! Had a good experience, everyone is very professional and friendly! I will gladly return and would highly recommend this service department. Thanks! Jim Sparks More

Honest, fast, fair and friendly! Service Manager Derek and his team are A1 in my books! Quick service, super friendly staff and after using many service shops over the years, I can c Service Manager Derek and his team are A1 in my books! Quick service, super friendly staff and after using many service shops over the years, I can confirm their pricing is fair. Would highly recommend! More

Got it in and fixed quick. Derek got my truck in on short notice and had it looked over and repaired quite quickly. They were professional and prompt. Would use again. Derek got my truck in on short notice and had it looked over and repaired quite quickly. They were professional and prompt. Would use again. More

Went above and beyond to help I just wanted to thank Jason from the service department for helping my family in a difficult situation this May long weeekend. My husband's vehicle h I just wanted to thank Jason from the service department for helping my family in a difficult situation this May long weeekend. My husband's vehicle had been dropped off earlier in the day for repairs when my 2014 Acadia's engine light came on. I went straight to the dealership but there wasn't any availability for an appointment for another 2 days. Having both family vehicles in for repair was bad enough but being without our Acadia also meant we would be missing out on our family May long camping trip. I was surprised the next morning when Jason let me know he had managed to have my Acadia looked at, have a part brought in from another dealership and would have it ready to go by that afternoon! I am so thankful and couldn't be more pleased with the service I got. Thank you Jason! More

Top Notch After writing my review about my wheels on my 2015 Denali all rusting, Brent sent me an email asking what had happened. I explained to him to contact After writing my review about my wheels on my 2015 Denali all rusting, Brent sent me an email asking what had happened. I explained to him to contact my sales rep and he could show Brent my emails. 1 day later Brent sent me an email saying that he would replace my wheels with new ones. Thank You again Brent. I'm also to call him directly if I ever have other concerns. More

Great work & staff up front and in the back! , First of all, Kathy Duek in Service, emailed me from the dealership to remind me I needed service. That was very timely since I had been checking arou First of all, Kathy Duek in Service, emailed me from the dealership to remind me I needed service. That was very timely since I had been checking around to get an estimate for maintenance on brakes. She sent a coupon offering a 5% saving coupon for Parts and Labor if I came back to Sherwood Buick GMC for required service. I stopped in to talk with Shauna to set up an appointment. Had brakes serviced after 131,115km on 2011 Buick Enclave with new OEM pads and rotors machined. Additionally to the quote, had an oil change and brake fluid flush. The work was completed in a timely fashion with attention to required details as requested. The vehicles I have had serviced at this dealership since 2008 have been handled with care and attention. I usually get the vehicle back as clean if not cleaner than when they were delivered for the service. It was a slushy day when I picked it up so I didn't expect the car would be washed but I was a bit disappointed that the and the rear passenger door and driver and the rear passenger door handles had not had the greasy smudges or the mechanics hand print cleaned away before the vehicle was returned to me. I was somewhat surprised as this is very unusual at this dealership in my experience over the years since 1981. Not a big deal but it was noticeable so I wanted to make sure it was mentioned for future reference. I will gladly accept a rain check coupon for a carwash to use when the weather clears up a bit. I was happy with the overall service and the attention to the maintenance details that were scheduled to be completed. I count on and appreciate good workmanship. Suggest add Kathy Duek to employee list on Survey sheet under Service .I telephoned Kathy about the us both forgetting the discount coupon when I picked up the car. She was going to let me know about what action would be suggested. More

Paint recalls Not impressed after being repaired 4 times still peeling/rusting! Ongoing for a year, warranty over now they won't supply rental. Poor customer servic Not impressed after being repaired 4 times still peeling/rusting! Ongoing for a year, warranty over now they won't supply rental. Poor customer service! More

Rebecca Venables - Amazing! Rebecca has been my service advisor at Sherwood Buick GMC for as long as I’ve had my 2005 Chevy Malibu. She consistently demonstrates professionalism, Rebecca has been my service advisor at Sherwood Buick GMC for as long as I’ve had my 2005 Chevy Malibu. She consistently demonstrates professionalism, she is very knowledgeable, and she effectively communicates with customers. She always follows through and finds the answers to any questions I may have and I trust her advice. I always recommend Rebecca to friends and family! More

Disappointment - will NEVER go again. I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having some issues with my transmission and thought I would take my truck here to the service centre to check it out (still with a decent amount of power train warranty left). First trip they could not replicate the issue - I realize this is sometimes the case. The transmission was still acting up so I took it in a second time; this time I road tested with one of the employees (will keep nameless). We were able to replicate the issue and he acknowledged there was a problem. It went in to be checked out and there were some items that required replacing (not covered under warranty); but t as I was told this will fix the problem I went ahead with the repairs. The tranmission was not working as it should even though I was assured it was based on a road test conducted by the service folks. I then took it back for a third time - keep in mind all trips during work hours that I had to take off - there were some sensors or modules that were going to be replaced (which were covered under warranty) which was definitely going to fix the problem. The repairs were performed and the issue was still not fixed. I road tested the truck again with a service employee (he drove this time); we still felt the issue but I was told that it shifts like this because there are 130,000kms on the truck. That's what they do when they have this type of mileage - the warranty is for 160,000 or 5 years which neither were up. First off, not a great way to promote your product pretty much saying that they wear out after this amount of mileage (this is also not a heavy duty work truck hauling a lot of weight, driving on horrible roads; this is a highway and city driven truck). The service employee was quite rude and demeaning. I don't mind blunt and to the point but when you talk to people like they are stupid or don't know anything, it also doesn't make the customer feel good or really want to go back. As the issue was. It fixed and I refused to take it here for a 4th time, I took it to another GMC dealership to look at it. I explained the issue and what had been conducted in the past from Sherwood Buick GMC so they could have a better understanding of what was goIng on. I went for a drive with the shop foreman and he could feel what was going on. We went back to the dealership and he explains what they would do and if it worked it would cost me no more than 1.5 hours of labour. If that didn't work after they tested it they would have to do some further testing/investigation which may or may not be covered. They said they would let me know before going any further and get my approval. All of this was done while I was away on vacation and they still kept in contact with me diligently. They went in and fixed the issue, I had my truck ready when I came back. Everything was covered. All the time and money spent goIng to Sherwood Park may have been avoided if I went to the other dealership first. With the second or third trip to Sherwood Buick GMC, my check engineer light was on. I have a code reader and I check it out. My oils pressure sensor was the issue. I took it in for them to look at (and mentioned again the transmission). They fixed/replaced the sensor and all was good (approx. $600-700). This light came on again about 11 months later so against my better judgement I took it back to the dealership (I figured the work was done there and had a 1yr. parts and labour warranty so that was my best option). After a number of class back and forth and with some apparent testing required I paid approximately $650 for this to be done and for them to clean the sensor. they said testing was required which I had to approve so they could apparently find the problem (which I knew from the code and they said the same code cam up when they checked too). The cleaning could have been done which was $88 and the problem would have been rectified. With what I paid I could have had the full thing done again like was done a year ago. Whenever I take my truck here for service or any issue, I get the run around and have to waste more time and money to get the issue NOT resolved or pay way more than needed. Again the quick lube here and the people working on it are amazing. Also, the service advisors I have dealt with there are quite friendly and have good communication - they are the messenger and I don't put any blame on them. After all of this; the constant runaround, dealing with a disrespectful service employee (again nameless) and having an amazing experience at the other dealership, I will NEVER take my vehicle here for any servicing, I will NEVER purchase a vehicle here and if asked where they should go for a new/used vehicle or for any service work this would not be my first choice. More

Squealing and grinding from rear brakes. I had all the brakes replaced on my 2009 Pontiac Vibe about two weeks earlier at Sherwood GMC and was surprised that needed to be done considering tha I had all the brakes replaced on my 2009 Pontiac Vibe about two weeks earlier at Sherwood GMC and was surprised that needed to be done considering that I have yet to replace brakes before 200,000 kms. On the day in question I started to hear squealing and grinding from the rear wheels and hoped it was a rock but was concerned that possibly my brake job was the issue. It was late on a Friday when I pulled in to Sherwood GMC, explained the issue to Jason and he asked me to pull into the service center. The squealing was really something inside the bay - Jason indicated that he could not get me in since the day was nearly done but he put the car in neutral and rocked it back and forth until we determined it was the left rear wheel causing the issue. He got a screwdriver, laid on the floor and by working the backing plate he was able to remove a small stone about 1/2 the size of a pea and with many smooth sides - the noise was gone and issue resolved! Thanks to his ingenuity and resourcefulness I was on my way - thank you! More