Shaw GMC Chevrolet Buick

I just bought a 2013 Buick a cool Buick acore Hi would like to thank Joanna Charles and her associates for there great service and patients .I am so happy and they were a great part in it 😆wo Hi would like to thank Joanna Charles and her associates for there great service and patients .I am so happy and they were a great part in it 😆would recommend my friends for sure thankyou very much .10 out 10 from me . More

Excellent dealership with excellent serivce Got my first vehicle from here! Such an easier process than expected. Took me 6 days for the process to get a used vehicle from them. Found it Friday Got my first vehicle from here! Such an easier process than expected. Took me 6 days for the process to get a used vehicle from them. Found it Friday afternoon, test drove it Saturday afternoon, then drove it home by Tuesday evening! The whole team was great and really helped out a ton. Made it as stress free as possible. Dealt with Joanna, who was amazing to work with. Got to meet Jesse, Michelle, and Billy from the team who were super friendly as well. Everyone was a lot nicer than I could have expected them to be. They even took care of the registration for me and got me a license plate. They were more than kind enough to get me a shuttle ride back to my place when I came into test drive the vehicle Saturday. My older sister recommended me them as she has purchased/financed several vehicles from there. I'd definitely go back there and would recommend to any 1st time buyers or anyone looking for a honest dealership. More

Amazing!!! Randy is amazing! He helped us find a SUV with the options that we wanted. He is very knowledgeable and answers all your questions, if he dose not kno Randy is amazing! He helped us find a SUV with the options that we wanted. He is very knowledgeable and answers all your questions, if he dose not know he will find someone that can help. He is easygoing and funny. He makes sure you walk away happy and with what you want. The rest of his team are just as amazing. More

Super Service Randy was super, He helped my dad and myself with all our questions and concerns and found a vehicle that was just right for myself and family. thank Randy was super, He helped my dad and myself with all our questions and concerns and found a vehicle that was just right for myself and family. thank you sooo much Randy!!! More

My used truck purchase was well worth the trip. Found the truck I wanted and Randy Macfarlane was awesome in making it happen. The trip from Medicine Hat was well worth it. Randy worked hard to fin Found the truck I wanted and Randy Macfarlane was awesome in making it happen. The trip from Medicine Hat was well worth it. Randy worked hard to find every truck I wanted to look at. More

Unethical business. Sold a car with hidden damage and refused to refund once we discovered. Avoid this place at all costs. The deals are not as good as you think and the Sold a car with hidden damage and refused to refund once we discovered. Avoid this place at all costs. The deals are not as good as you think and the car service checks are dangerously bad. More

poor buying experience I was away last week for work and from talking with Becky a few things are coming to light which I was not aware of previously. I have to say the pro I was away last week for work and from talking with Becky a few things are coming to light which I was not aware of previously. I have to say the process surrounding getting the vehicle was extremely disappointing. The following outlines how this process transpired: 1.Poor communication from the finance office: •Becky emailed on Tuesday requesting information for insurance purposes and received not response; •Becky emailed again on Wednesday with again no response; •Becky called the finance office Thursday morning and left a voicemail AGAIN with no reply. •Becky had to call you to walk over to the finance office and have someone respond to her inquires. TOTALLY UNACCEPTABLE. 2.We had booked 2PM for a time when the vehicle would be picked up. This process took almost 2 hours. I have never in all my years of buying vehicles had this process take anywhere near this time frame. Our documents (registration) were not at the office. Joanna said she would send someone to go get it. Why would she have to do this as we had an appointment and Shaw knew we were coming. Further, the ‘XS care’ was explained to us at the time of signing documents. This whole process was extremely disorganized. 3.THE VEHICLE WAS NOT READY. We did not get what we paid for or agreed to (3M not done). Where was the quality control? How was this allowed to be presented to a first time premium customer with out anyone checking to ensure everything was actually done! Now I have to inconvenience myself from my work day in order to get something that should have never happened. Given all these issues I was a little offended that you asked us to give Shaw a 10/10 on any survey we receive. My experience was a 4/10 at best. I feel my time was not respected nor were we valued as customers, especially since my vehicle was not even ready for pick up. Furthermore, based on this experience there is no way that we would refer anyone to you. Based on what we’ve experienced, I have very little to no confidence in Shaw. Follow up: I go to the dealership to get the 3M on and more run around. I ended up leaving without the 3M or any the problem resolved. More

New sales awesome This is the 2nd vehicle i have bought from Shaw, the new sales and finance department are great. both efficient and make you feel like they want and n This is the 2nd vehicle i have bought from Shaw, the new sales and finance department are great. both efficient and make you feel like they want and need your business. More

Disapoitnted I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it had nothing to do with the recall. And it must be a sensor. Its just weird all of a sudden I'm having air bag problems. I talked to other mechanics on this they also say It's seems weird to them t all of a sudden I am having air bag problems. I will pay to get it fixed but will never deal with Shaw GMC again sorry to say. More

Ran up my bill and didn't fix the problem! Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Din Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Dine (apparently does not work there anymore) and explained that I had issues with my doors not locking electronically, and that I had a warning light on that said Service Tire Pressure Monitor System (TPMS). I was told that they could fix the locks, but they could not do anything about the TPMS because one of my tires had a bulge and it was not safe to take it off and put it back on. BUT, no problem, because I could buy new tires from them for $700. I did not think I needed new tires (side note: I had purchased the tires from THIS dealership only a couple years previously!) but I was busy at work and trusted what I was being told so I simply agreed. Virginia told me the cost would be $1915. I said go ahead, put on the new tires, fix the TPMS, and fix the locks on the doors, thank you. I went to pick my car up a couple days later and paid $1915. That weekend I realized that the rear driver side door lock was still not working. I took the car back in. I was told that it needed a new actuator and that they could fix it for another $700. I tried to explain to them that when I first came in I was experiencing issues with multiple locks, and that they had quoted me a price (which I paid) to fix them. I didn't agree to pay that price to fix some locks and then leave some of them broken. They said this was a communication error, and they were sorry for not letting me know that the cost was only to fix the passenger door lock. They acknowledged that this was a mistake on their end. However, they were not prepared to offer me a refund or a discount. Then, while I was dealing with this issue (speaking with assistant service manager Janece Crocker and service manager Michael Tichbourne over a period of weeks) my TPMS light came back on! Essentially, they had not fixed any of the problems I had come in with, and charged me almost $2,000. I could not believe they refused to offer a refund or even to fix the problem. Eventually, after A LOT of arguing and wasted time, I was offered a refund of $280. I was simply too busy to keep arguing and fighting with these people, so I took the refund and took my car elsewhere to have the work completed. I am extremely dissatisfied and I feel that I was scammed. I was also treated very poorly by assistant service manager Janece Crocker. Michael Tichbourne was a slight improvement, but I am still perplexed at how this situation was dealt with. I am not someone who normally writes reviews or complains, but I have never had an experience like this and I would warn anyone who is considering this service center that they are crooks. They will find reasons to run up your bill, and the quality of the service is 0 out of 10 as far as I'm concerned. More