Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Shaganappi GM
Calgary, AB
400 Reviews
Dealerships need five reviews in the past 24 months before we can display an overall rating.
Filter Reviews by Keyword
By Type
Showing 400 reviews
September 07, 2015
Awful Experience! I bought a vehicle from Shaganappi in their "certified used" department. should have been named certified crap instead . as soon as I drove it off I bought a vehicle from Shaganappi in their "certified used" department. should have been named certified crap instead . as soon as I drove it off the lot everything started breaking, they offer a 3 month warranty program on used vehicles and it was in their shop more than 5 times and each time I got it back and nothing had been done on it. terrible pushy salespeople!, and if you can make it through that process good luck with service! they are worse. we ended up having to take the vehicle to salvage it was garbage and bought a vehicle from Honda west and the experience was the complete opposite! I would never ever ever recommend this place to anyone ! More
by I finally got my pilot!
Employees Worked With
not listing any names , it was a large number of people
Helpful April 02, 2015
Terrible Service Department Aweful service department! I had to take my silverado back four times for transmission maintenance due to poor communication and lack of knowledge and Aweful service department! I had to take my silverado back four times for transmission maintenance due to poor communication and lack of knowledge and experience in the shop. The shop manager did give me a full refund after the third visit. They overfilled the transmission after flushing it and didn't realize they were checking it improperly until I showed them how to check it properly using the owners manual. The shop manager apologized and said his lube tech didn't know what he was doing. They were checking the transmission cold and reading the dipstick in the (HOT) range. The mechanic at the dealership told me he would have to drain some out of the transmission drain pan. A couple weeks later the transmission drain pan started leaking fluid. I took it back assuming they would warranty their work but they refused to admit they took the transmission drain pan off because they didn't specify that in the work order. Do not go to this dealership! I am convinced they are con artists after getting outside opinions from other licensed auto mechanics. More
by macg
Employees Worked With
Sara Wilson
March 12, 2015
Rush repair - travelling home through the mountains I had a concern about a noise in my front drivers wheel / axle. It sounded like a scouring/ friction but the first time I took it in it would not dup I had a concern about a noise in my front drivers wheel / axle. It sounded like a scouring/ friction but the first time I took it in it would not duplicate in the test drive by the service manager I purchased this truck here in Calgary & moved to the Okanagan Anyways, I returned home and it happened again the next morning, returning to the service Center I requested that the wheel be taken off & inspected. Shagganappi complied & found a worn bearing. My concerns about driving thru the mountains were listened to & a new unit was installed under my warranty....in short I was totally relieved and very pleased with the service Rob Miller & his staff provided in a very timely crisis moment. Thank you Shagganappi Murray Robertson Vernon British Columbia More
by Murray
Employees Worked With
John Yarchuk & Rob Miller, James Findlay , Ed Brunn
February 12, 2015
How not to sell a vehicle This is how you don't sell a vehicle: 1. Assume and then tell the customer that he can't afford a Silverado or a Tahoe If that fails: 2. Ignore the This is how you don't sell a vehicle: 1. Assume and then tell the customer that he can't afford a Silverado or a Tahoe If that fails: 2. Ignore the wife and only talk to the husband 3. When customer tells the salesman that he's serious about purchasing the vehicle, tell the customer that the salesman can't afford a Tahoe 4. When customer informs you of his current tow rating on his vehicle, tell the customer that he's wrong. Still, we all had a good laugh about it after we left the dealership, and purchased a fully loaded Ram 1500 cash. More
by zzzzz
January 13, 2015
Vehicles damaged during servicing Twice bitten, Third time shy. The last two times I have had my vehicle serviced at Shaganappi GM, my vehicle has had body damage. Never again. If you Twice bitten, Third time shy. The last two times I have had my vehicle serviced at Shaganappi GM, my vehicle has had body damage. Never again. If you have to do to this dealer for service always do a walk around with the service rep. as damage is noted after the fact. More
by James Herbert
Employees Worked With
Joy Luoma
December 30, 2014
Worst experience from any dealer Bought a truck through the gm certified used vehicles. When went to initially pick up the truck I was waiting for half hour for them to bring it aroun Bought a truck through the gm certified used vehicles. When went to initially pick up the truck I was waiting for half hour for them to bring it around, was told because batterys needed a charge because they went dead from them detailing it having doors open and what not. Truck was not even wiped down with a cloth, only to realize it had a starting issue the next day. From the truck not starting 90% of the time and having a major power steering leak, these guys dont care what they sell. Their full of excuses and lies. I thought going to a certified used gm dealer you would have some piece of mind. Stay away from these idiots More
by yycgmc
Employees Worked With
Clifford MacDonald , Seetal Basi
December 20, 2014
Outstanding Customer Service!!! I bought a car from Larry Carpendale for my daughter and his understanding and patients through the process was outstanding. I never felt pressured to I bought a car from Larry Carpendale for my daughter and his understanding and patients through the process was outstanding. I never felt pressured to purchase anything, he seemed genuinely interested in finding the right fit for my daughter. This is her first car and she was so excited about it, Larry seemed just as excited for her, showing her all the features. He even gave her a travel mug. Pretty small thing I know, but to a kid it was pretty special. I would recommend Larry to any of my friends and family in a heart beat. I know they would be well taken care of. Trevor Smith was also awesome in the negotiation process. Overall a very positive experience. Keep up the great work guys! More
by sbennett
Employees Worked With
Larry Carpendale
December 19, 2014
Best staff ever!!! I had the best experience at Shagnappi GM! The staff there is honest and very professional. I would recommend anyone looking for a Chevy or GMC to che I had the best experience at Shagnappi GM! The staff there is honest and very professional. I would recommend anyone looking for a Chevy or GMC to check out Shaganappi GM. More
by Trista
Employees Worked With
Alicia Baer
December 19, 2014
Excellent Customer Service I bought my SUV from Larry and was very happy with the service he provided. I have been very happy with the vehicle. He was very knowledgeable and pat I bought my SUV from Larry and was very happy with the service he provided. I have been very happy with the vehicle. He was very knowledgeable and patient.I would definitely recommend him to everyone who was looking for a vehicle. More
by Sandra
Employees Worked With
Larry Carpendale
December 17, 2014
Used Vehicle Purchase Last year my wife and I purchased our 2010 Chevrolet Avalanche and couldn't have asked for a better purchasing experience. From start to finish it was Last year my wife and I purchased our 2010 Chevrolet Avalanche and couldn't have asked for a better purchasing experience. From start to finish it was smooth and seamless thanks to our friendly and curtious salesperson Larry. He knew exactly what we wanted and stayed within our budget and needs with no pressure. Our truck is exactly what we wanted in a vehicle and we have been enjoying it ever since. Thanks Larry! More
by Tana
Employees Worked With
Larry Carpendale
