Scarborough Toyota

Excellent service My husband and I bought a Toyota Highlander 2018 a couple of moths ago. The service is excellent, employees are very nice, we had a great experience. My husband and I bought a Toyota Highlander 2018 a couple of moths ago. The service is excellent, employees are very nice, we had a great experience. Kudos to Lito Santiago for helping us find a car fit for our family. He is very helpful, friendly and approachable, He patiently answers all our questions. Highly recommended service. More

Review on Service agent and too few personnel to check on ca I was assigned Jay as my service agent by Joseph at Scarborough Toyota Service centre. This was at 11:20am today. I waited 40 minutes to find out wh I was assigned Jay as my service agent by Joseph at Scarborough Toyota Service centre. This was at 11:20am today. I waited 40 minutes to find out what service would I need. I was told that could take 2hours; there were customers ahead of me. That there were no emoyees available to diagnose on the car. Understood. But I had made an appointment to come in at 11:15. Previously I have been very pleased with the service at Scarborough Toyota but today I was very very disappointed and this is my service stop. You may have lost a customer but I guess that does not matter to your franchise. Thank you for lending me an ear. Nevine Gulamhusein More

First car Shermann helped us get our first car. He was patient and knowledgeable throughout the whole process. I would definitely recommend going to him if you Shermann helped us get our first car. He was patient and knowledgeable throughout the whole process. I would definitely recommend going to him if you are looking for a car. More

Satisfied customer We had a great experienced in looking for a new car with the help of Shermann Naval, he is highly recommended if you are looking for help in buying a We had a great experienced in looking for a new car with the help of Shermann Naval, he is highly recommended if you are looking for help in buying a car. He is very friendly and he makes sure that you understand everything before you sign any papers. More

Review Excellent customer service. Above and beyond customer expection. Very helpful and patient in all our inquiries. Will definitely recommend him to other Excellent customer service. Above and beyond customer expection. Very helpful and patient in all our inquiries. Will definitely recommend him to other people. Great job and keep it up! More

A very happy customer.......again! Always courteous, professional and knowledgeable Jay has made my day again. He worked with me to come up with an affordable solution for service to Always courteous, professional and knowledgeable Jay has made my day again. He worked with me to come up with an affordable solution for service to my daughter's Matrix....he gave her some understanding to things she was not fully aware of ......she's just as happy dealing with him as I am. Thank you Jay. More

Professional and courteous service Have been away from the city for 2 years but when I returned and visited Scarborough Toyota, I was greeted warmly by Anwar. He is always friendly and Have been away from the city for 2 years but when I returned and visited Scarborough Toyota, I was greeted warmly by Anwar. He is always friendly and provides professional advice. Keep up the good work! Went to get some parts and Aziz was busy on phone and accepting deliveries. He also managed the customer line and was very helpful and insightful. Maybe it was a busy time at 9:30 AM on Tuesday but seems like Aziz was managing 2 person's job! More

quite happy customer Very friendly helpful and ambitious for my needs as a customer.He went above and beyond to serve me the best possible ways he could as a sales repres Very friendly helpful and ambitious for my needs as a customer.He went above and beyond to serve me the best possible ways he could as a sales representative and almost like a friend. He took me on a tour of the facility and was very thorough in all the departments . Overall i was a very happy and satisfied customer with my new 2018 Toyota corolla. many thanks and appreciation to Manny Yanga More

George was great! I'm generally skeptical about the whole sales process at car dealerships...however, I like how George changed that for us. We told him that we wer I'm generally skeptical about the whole sales process at car dealerships...however, I like how George changed that for us. We told him that we were looking for a car, mainly for my better half's commute. From thereon he concentrated on fulfilling her requirements and allowed us for test driving. Then, he told us exactly what he could do for us (price, rate, accessories, etc.) and worked with us to get into a brand new Corolla (2019!). He was well organized throughout the process, replied to our questions and once we bought the car he cared enough to follow up with us a week after, He has the motto that with the sale of the car, "you also get the right to call him for any issue with the car" and he'll take care of you - this is truly an excellent concept and I look forward to see if he will live up to it (if there's ever an issue with our Toyota). I recommend you reach out to George! :) Christian More

Program & service resolution failure/ changing wrong parts Thank you for your outstanding customer resolution. Toyota Scarborough Dealer charged my insurance the first time to provide us an ´´outstanding serv Thank you for your outstanding customer resolution. Toyota Scarborough Dealer charged my insurance the first time to provide us an ´´outstanding service ´´ and a ´´guaranteed work accomplished ´´. After failing to fix the car initially, then they requested additional repairs which they charged us for part and labor, yet the issue remained idem unresolved. Toyota Manager is suggesting now to have the insurance pay for the third time, to replace additional parts that have no defects to my knowledge!!! Every time they asked us to pay, we paid their premium fees but the job is not done! Indeed it is simple to blame it on something or someone else and justify their crews failure rather than assuming their responsibility. Please note that the car’s esthetics issue has been created by their unprofessional team after their first repair!!! How would they justify the failure of an assessor who did three assessments, changed all the parts as requested, yet didn’t resolve the issue. I would feel ashamed, if I change the wrong parts for a client not resolving the matter and charging him, yet asking further to change other parts that had no known issues (pictures available as a proof). Moreover, what could be expected from a Toyota Manager after contacting the client is to follow up directly with the customer to reassess the situation and to provide updates instead of posting an online response justifying the company’s failure in addressing the client’s concerns. With all my respect, this confirms further what I have said previously. I would rather spend my time and money somewhere else with a garage that a person can trust. This will be escalated further, thank you for your time, efforts and have a good day. More