Scarborough Toyota

Excellent service by Mr. Octobre Opilas Last time I visited Scarborough Toyota Express for installation of new winter tires Mr. Octobre Opilas gave us an unprecedented excellent service. He Last time I visited Scarborough Toyota Express for installation of new winter tires Mr. Octobre Opilas gave us an unprecedented excellent service. He was very helpful guiding my wife and I in every option and detail, with very informative suggestions. He also arranged for a transportation to and back home, and the service was terminated as promised. Made us feel like always returning to Scarborough Toyota. More

Poor customer service I had an appointment for break service, regular scheduled maintenance and alignment for 2018 Rav4. Dropped the vehicle on Nov 23, 2019 at 8:25 AM. Tec I had an appointment for break service, regular scheduled maintenance and alignment for 2018 Rav4. Dropped the vehicle on Nov 23, 2019 at 8:25 AM. Technician attended the vehicle at 10:10. Within 30 minutes, he completed break service including seasonal tire change. Surpise! When I asked two customer service representative, both told that it will take min. 1 hour to do the job. When I told that how the technician finished in 30 minutes. From 10:40 to 10:50, changed the engine oil. Waited until 11:30 however no alignment work started Hence I asked CS to cancel the alignment work. The response was that the technician has almost 50 job vehicles every day and that is the reason he completed faster. In my opinion, technician didn't complete the job due diligently. As per Toyota schedule service, all fluids must be top up. Except engine oil, no other fluid was added by Toyota service centre. I decided right away not to perform an alignment with your dealership because of poor workmanship and customer service. I will not perform any further job at your dealership for my two Toyota vehicles. More

Service with Jeanneth Lagman She always looks after our family with care and respect. Whenever there is an issue with any of our vehicles, we put our trust in her to fix the probl She always looks after our family with care and respect. Whenever there is an issue with any of our vehicles, we put our trust in her to fix the problem. More

Lito has help us tremendously, he’s always there for us even on or off work, He’s always been very accommodating, I give my 2 thumbs up for him even on or off work, He’s always been very accommodating, I give my 2 thumbs up for him More

Always going above and beyond! It's always a pleasure dealing with Jeanneth. Always going above and beyond the service. I have specific asks for my truck when I come in for service It's always a pleasure dealing with Jeanneth. Always going above and beyond the service. I have specific asks for my truck when I come in for service and she ensures that all my needs are met. Great service every visit! Thanks, Jeanneth! More

Very good service Went to local Scarborough dealership to trade in my Toyota Corolla for a new RAV4 2020. Service is good, very helpful sales reps. George Chau ad a Went to local Scarborough dealership to trade in my Toyota Corolla for a new RAV4 2020. Service is good, very helpful sales reps. George Chau ad a salesmen and a Dave Perry as a sales manager are very professional and supportive, More

People like Julia keep me coming back to this dealership. Even during a very busy period, Julia was extremely helpful in getting me in and out of there quickly. It's because of the great service I get from i Even during a very busy period, Julia was extremely helpful in getting me in and out of there quickly. It's because of the great service I get from individuals like Julia that keep me coming back to this dealership. More

Amazing service offered before and after sales! I would like to take the time to thank Mr Jahangir again, who helped us buy our second car from Scarborough Toyota. He is very helpful and knowledgeab I would like to take the time to thank Mr Jahangir again, who helped us buy our second car from Scarborough Toyota. He is very helpful and knowledgeable. He listens to every question/concern you have and always treats you with respect no matter the age all the time. After we bought our car, we got into a small collision and Mr Jahangir helped us regardless and even went out of his way to make sure we can get back up and going with our car again. He is very friendly, courteous, caring, patient and understanding. He makes sure that everyone is taken care of before and after the sale, which is a very rare trait to find in automotive sales industry. Thanks Again and I will definatly let my fiends and family know about him and to visit him when looking for their next vehicle. - Dev More

Very quick service! It was so snowy today and my light stopped working, but with Daniel’s help he was friendly and fast and I was in and out in 5 minutes! It was so snowy today and my light stopped working, but with Daniel’s help he was friendly and fast and I was in and out in 5 minutes! More

$2200 of Unnecessary Work I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He adv I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He advised me that the steering rack needed to be replaced. I then called Toyota Scarborough and spoke to Gord De Castro (Service Manager) who provided me a price of @ $2200 for parts & labour, plus tax, to replace the steering rack and that I would need to pre-pay the part (@$1500). I pre-paid the part and brought in my vehicle the next day. That next day I was called and notified that the steering shaft had been replaced but that the shaft assembly was the problem and that that part would cost me an additional $732 plus labour & tax. When I picked up the car I spoke to the mechanic and he advised me that he didn't see anything wrong with the steering shaft but that he went through with the work order as that's what he was advised to do. The mechanic added that having been a Toyota mechanic for so many years, almost always the problem is with the shaft assembly and not the steering rack. So based on that expertise why did Toyota Scarborough not check what needed to be done before commencing work on the steering rack? Or perhaps the mechanic did communicate that the steering rack didn't need to be replaced but he was told to continue with the work. Either way, not everything appears above board and certainly not working in the best interests of the customer. Yes, it was me that advised Gord that my non-Toyota mechanic advised me to have the steering rack replaced, but isn't the obvious or appropriate customer service action to first verify the recommendation of an unknown mechanic? Even with the part already ordered, surely the part could have been returned free of charge (based on Toyota Scarborough's purchasing leverage) or at worst, with a re-stocking fee that I would have gladly paid. Instead, I'm out @ $2500 for work that was not required. I spoke to Gord before leaving with my serviced vehicle and he said nothing could be done. Based on this poor and questionable integrity customer service experience, I can't recommend nor do I feel comfortable returning to Toyota Scarborough. More